RLG Plumbing LLC
Plumber · Portsmouth, VA
Our verdict
Fast to respond and honest about problems, but pricing concerns and a service quality dispute suggest you may pay premium rates for inconsistent follow-up.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Diagnostic thoroughness: 3 of 5 reviews highlight detailed problem identification and explanation of issues found
1 cited review
“showed me all the old pipes and the dirt in all pipes”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Responsive scheduling: 2 of 5 reviews mention next-day or quick appointment availability
Cited in 2 of the 5 reviews we analyzed.
Professional demeanor: Multiple reviewers describe Ruben as honest, hard-working, friendly, and trustworthy
1 cited review
“showed me all the old pipes and the dirt in all pipes”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty/durability issue: 1 review reports drain-cleaning work that failed within one week, with company declining to remedy the problem and instead referring customer back to previous plumber
Cited in 1 of the 5 reviews we analyzed.
Pricing fairness concern: Dimension score of 30/100 suggests customers perceive rates as significantly above market; no reviews explicitly justify high costs
Cited in 1 of the 5 reviews we analyzed.
Service scope miscommunication: 1 of 5 reviews describes scheduling mismatch where requested camera inspection was not performed on first visit despite phone request
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“When I spoke with them over the phone I asked them to come snake my bathroom sink drain and run a camera in my drainage pipe. When the Ruben showed up, he only came to snake the sink and said it would have to be another appointment for the drainage pipe. While he was there he gave me a free drain cleaner to help out, and he used a handheld snake to clean snake my sink. The following week the sink was already …”
Positive
“I wanted someone that would help solve problems and Ruben did just that. He tested a few areas of the house, identified the root cause of my plumbing problem, and provided options to fix the areas of concern. In addition, Ruben walked me through what was working well and what may become a future issue. Ruben is honest, hard-working, and professional - something not often seen today. Side note: I contacted RLG …”
“The plumber showed me all the old pipes and the dirt in all the pipes. All the plumbers are great to work with. Ruben has a a very nice personality.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 6 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2025.
Should you hire RLG Plumbing LLC?
Best for
- Whole-house repiping
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
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Find plumbers near you
RLG Plumbing LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Portsmouth · Chesapeake