R.J. Kielty Plumbing, Air Conditioning and Electric, Inc.
Plumber · Valrico, FL · Open 24 hours per Google listing
Our verdict
Excellent workmanship and customer service when Don handles the job, but frustratingly unreliable scheduling and poor communication when complications arise.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviews praise professionalism, honesty, and attention to detail, particularly Don's transparent communication and safety practices
Cited in 3 of the 5 reviews we analyzed.
Customer appreciation for honest diagnosis without pressure to upsell unnecessary services
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews document abandoning or failing to complete jobs when minor coordination challenges arise, suggesting poor customer service recovery
Cited in 2 of the 5 reviews we analyzed.
Red flag
One documented case of taking advantage of absent homeowner by leaving visible damage without disclosure or remediation offer
Cited in 1 of the 5 reviews we analyzed.
Poor follow-through on scheduling commitments: promised Friday completion delayed to Monday with parts unavailable, then only partial photo documentation sent
Cited in 1 of the 5 reviews we analyzed.
Lack of accountability when work creates collateral damage: cut large hole in drywall, damaged paint, and left without disclosure or apology to homeowner
Cited in 1 of the 5 reviews we analyzed.
Unwillingness to accommodate minor scheduling adjustments: plumber left job site rather than wait 5 minutes for flooring crew to arrive, requiring rescheduling
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“They were supposed to come out. Pull 2 toilets and reset one toilet due to new flooring installation. I told the plumber that the toilet that needed to be reset would only take the flooring guys 5 minutes once they arrived. They couldn't get the toilet pulled the previous night due to the lock bolts spinning. The plumber said he couldn't wait on the flooring guys to get there. Here is video of the …”
“UPDATE: The manager called the seller and is getting her a credit on the plumbing repairs. As a local realtor, I work with a lot of different service providers, and I truly wish I could say my experience with R.J. Kielty Plumbing, Heating & Cooling was a positive one — but unfortunately, it was far from it. I needed to coordinate a plumber for a seller who had already moved out of state to South Carolina. The home …”
Positive
“Don was fantastic. Professional and Polite, he answered all our questions and did a great job in replacing our water heater. Would absolutely use his services again.”
“Don is an absolute rockstar, he truly embodies excellence and professionalism. What stands out about R.J. Kielty Plumbing, beyond hiring top-tier talent like Don, is their attention to detail in customer service, their wide range of offerings, and most importantly, their commitment to safety. Before Don arrived, we received a text with his photo and a notice confirming his background check. That level of …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 233 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire R.J. Kielty Plumbing, Air Conditioning and Electric, Inc.?
Best for
- Water heater install/repair
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own R.J. Kielty Plumbing, Air Conditioning and Electric, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
R.J. Kielty Plumbing, Air Conditioning and Electric, Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Brandon · Plant City · Mulberry · Sun City Center