Ritz Plumbing
Plumber · Santa Monica, CA · Open 24 hours per Google listing
Our verdict
Responds to emergencies in under an hour with strong communication, but quality control issues on installation details have caused costly rework.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency responsiveness—dispatched crew within 1 hour on Saturday evening (6:30pm call, 7:30pm arrival) and completed installation same night by 8:30pm.
1 cited review
“Called Ritz at 630pm on a Saturday. They sent out Aaron by 7:30pm.”
Clear communication during complex repairs—technicians explained findings transparently and kept homeowner informed throughout 12-day sewer line replacement.
1 cited review
“Kevin and Victor came out first and explained everything clearly.”
5 of 5 reviewers rated service 5/5 stars and praised professionalism, with follow-up care mentioned (return visit next day to check on customer).
3 cited reviews
“Diego immediately diagnosed the problem. A cookooie had made a home.”
“Kevin and Victor came out first and explained everything clearly.”
“Called Ritz at 630pm on a Saturday. They sent out Aaron by 7:30pm.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 of 5 reviews (20%) reports significant workmanship failures on basic installation tasks—improper pipe securing and reversed water lines. With small sample size, this represents a meaningful quality control concern for new customers.
Cited in 1 of the 5 reviews we analyzed.
Critical installation errors: pipes not properly strapped for security and hot/cold lines reversed (causing hot water in toilet), forcing customer to hire competitor for remedial work.
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Ritz didn’t strap the pipes to secure them in the kitchen and they connected hot to cold and cold to hot in the bathroom, so there was hot water in my toilet. I now call SGS (Safe Gas Services) plumbers to fix my issues.”
Positive
“It kept happening. I get in the shower, turn on the faucet and…blood…everywhere…coming out of the faucets and filling up the shower and the bathroom floor. No, I couldn’t tolerate it so I called the best plumbers in town. They came… with a bible and a wrench. Diego immediately diagnosed the problem. A cookooie had made a home in the pipes under my shower. Diego got his snake and snaked the cookooie out of the pipe …”
“I recently had Ritz Plumbing out to assess a problem under my kitchen sink. Kevin and Victor came out first and explained everything clearly. Once they sent a camera through the line, they discovered the issue was much worse than I expected — one section of the sewer line had shifted, and another section had a large root. Every crew that came out during the repair process was professional, respectful, and truly …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 249 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Ritz Plumbing?
Best for
- Budget-conscious homeowners
- Drain and sewer work
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Ritz Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Ritz Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Glendale · Gardena · Panorama City · Rancho Palos Verdes