Ritz Plumbing
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Claims 24/7
Self-reported — not confirmed by reviews
Budget-Friendly
Based on review analysis
1 concern
1 of 5 reviews (20%) reports significant workmanship failures on basic installation tasks—improper pipe securing and reversed water lines. With small sample size, this represents a meaningful quality control concern for new customers.
Trust Score: 0/100 · Based on 249 reviews
Our Verdict
#7 of 16 in Santa Monica, CA
- Budget-conscious homeowners
- Drain and sewer work
No major caveats
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need fast same-day or after-hours response
Caution if: You need predictable, consistent service across every visit
Caution if: You need airtight scheduling and guaranteed arrival times
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 249 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Critical installation errors: pipes not properly strapped for security and hot/cold lines reversed (causing hot water in toilet), forcing customer to hire competitor for remedial work.
1 of 5 reviews (20%) reports significant workmanship failures on basic installation tasks—improper pipe securing and reversed water lines. With small sample size, this represents a meaningful quality control concern for new customers.
Quality & Professionalism
5 of 5 reviewers rated service 5/5 stars and praised professionalism, with follow-up care mentioned (return visit next day to check on customer).
Communication
Exceptional emergency responsiveness—dispatched crew within 1 hour on Saturday evening (6:30pm call, 7:30pm arrival) and completed installation same night by 8:30pm.
Clear communication during complex repairs—technicians explained findings transparently and kept homeowner informed throughout 12-day sewer line replacement.
Customer reviews
Reviews from Google, Yelp & more
It kept happening. I get in the shower, turn on the faucet and…blood…everywhere…coming out of the faucets and filling up the shower and the bathroom floor. No, I couldn’t tolerate it so I called the best plumbers in town. They came… with a bible and a wrench. Diego immediately diagnosed the problem. A cookooie had made a home in the pipes under my shower. Diego got his snake and snaked the cookooie out of the pipe then beat him to death with a wrench as he recited psalms 23:4. To call ritz great plumbers would be a massive understatement. They are demonslayers, keeping our plane of existence safe from the parasitic underworld.
I recently had Ritz Plumbing out to assess a problem under my kitchen sink. Kevin and Victor came out first and explained everything clearly. Once they sent a camera through the line, they discovered the issue was much worse than I expected — one section of the sewer line had shifted, and another section had a large root. Every crew that came out during the repair process was professional, respectful, and truly gentlemanly. I want to give a special thank‑you to Kevin, who did most of the work. His professionalism and dedication made a stressful situation much easier. The repair was expensive and took about 12 days, but now I finally have peace of mind knowing the problem is fixed correctly. I would definitely call Ritz Plumbing again for any future plumbing needs.
Sink faucet / under sink piping install / Water turn on. Called Ritz at 630pm on a Saturday. They sent out Aaron by 7:30pm. Reviewed our project. Went to Hone Depot to get supplies. Returned and installed everything by 8:30pm. Works great. Professional and affordable.
Ritz didn’t strap the pipes to secure them in the kitchen and they connected hot to cold and cold to hot in the bathroom, so there was hot water in my toilet. I now call SGS (Safe Gas Services) plumbers to fix my issues.
I needed a washer installed in my Condo, after dealing with a few plumbers and being given the run around, I was referred to Ritz Plumbing! The day I called Adrian M came out to see my needs! He and his crew were fantastic! And they were ready to start asap! We worked together on the day and they brought out a plumber by the name of Hulices! What an artist! Very knowledgeable and friendly! They finished the job and came back the next day to check on me! I will be using them in all my future projects that involve plumbing for sure!
Business details
Service area
Based in Santa Monica. Serves 27 nearby cities within 20 miles:
Ritz Plumbing