Richardson Plumbing Company
Plumber · West Des Moines, IA
Our verdict
Small-operation plumber with exceptional transparency on pricing and willingness to help troubleshoot before charging—ideal for budget-conscious homeowners, though limited track record on true emergency calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
5 of 5 reviews consistently praise fair, transparent pricing and willingness to discuss costs upfront; one reviewer explicitly compared Richardson favorably to 'large name companies and large name prices'
3 cited reviews
“talked me through at home solutions to avoid service fee.”
“He was very responsive, even offering same day if needed.”
“always get the promised work finished as scheduled.”
Cited in 5 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Responsive availability: offered same-day service and demonstrated flexibility with scheduling; one review from 2013 shows multi-year reliability on complex jobs
1 cited review
“He was very responsive, even offering same day if needed.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Goes beyond basic service: proactively educates customers (water heater maintenance tips), offers phone troubleshooting to avoid service fees, and follows up post-job
1 cited review
“talked me through at home solutions to avoid service fee.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Excellent workmanship and cleanliness standards mentioned in 4 of 5 reviews
2 cited reviews
“He was very responsive, even offering same day if needed.”
“always get the promised work finished as scheduled.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No reviews document true emergency (burst pipe, flooding, off-hours) response; oldest review is from 2013 and most recent cluster is 2025–cannot verify 2am capability
“always get the promised work finished as scheduled.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“After reaching out to several large name companies and getting large name prices, my Mom recommended Richardson Plumbing and I am so thankful for that! He talked me through several “at home solutions “ on the phone to avoid having to pay a service fee and has even checked back in with me to make sure my plumbing situation is still going well. He is the true definition of small business. Definitely recommend!!”
“I have used Richardson plumbing for a number of things over the years. New water heater, replacement of a spigot on the back of the house, also replacement of some shower plumbing and faucet in a bathroom. John continues to be awesome. He is always tranparent with what the work entails and what it will cost. And he always leaves the work area clean when he leaves. Richardson is my go to.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 58 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Own Richardson Plumbing Company?
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Find plumbers near you
Richardson Plumbing Companyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Des Moines · Hartford · Bevington