Rhiner Wayne Plumbing LLC
Plumber · West Des Moines, IA · Open 24 hours per Google listing
Our verdict
Fast emergency response (1-2 hours) and solid workmanship, but pricing is aggressively high with undisclosed material markups and poor follow-up on failed work.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
3 of 5 reviewers praise same-day or rapid response times, with one reporting arrival within 1-2 hours
2 cited reviews
“out for drain cleaning service quickly, within an hour or two”
“quick getting you scheduled, techs are thorough and do great job”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
2 of 5 reviewers specifically mention thorough, quality workmanship and satisfied with job completion
1 cited review
“quick getting you scheduled, techs are thorough and do great job”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 of 5 reviews (40%) report failure to complete promised work or damaged fixtures during service with poor accountability
“failed to ever call back. called 3 separate times”
Red flag
Pricing variance score of 40 suggests inconsistent billing practices; two separate complaints about surprise charges and material markups far exceeding industry standard
“charged me $25 for plumbing tape which is $3 at store”
1 more cited review
“failed to ever call back. called 3 separate times”
Two reviews document extreme pricing issues: one charged $304 for 30 minutes of partial work with inflated material costs ($25 for $3 tape), another charged $390 for incomplete work and broken equipment
“charged me $25 for plumbing tape which is $3 at store”
1 more cited review
“failed to ever call back. called 3 separate times”
One review reports complete communication breakdown: failed to call back despite 3 separate customer attempts to follow up on unfinished work
“failed to ever call back. called 3 separate times”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“NEVER EVER try to hire these folks. They charge for every single item you cannot imagine. they charged me $25 for plumbing Tape which any plumber is supposed to have and it's $3 at store. they chraged $93 for only 30 minutes of labor for which I provided materials. They charged $ 50 for trip which shuld be part of work. total they charged me $304 for only 30 minutes of work which he offered me to finish it myself …”
“Called Rhiner's to fix a bath tub pipe leak & a toilet guts repair. The 2 guys looked at our Toto toilet & said 'they've never seen anything like it before', so they said 'can't help there.' They also did NOT fix the bathtub pipe leak, but in the process broke one of the faucets(!) They said it would be 'no charge' to repair the faucet they broke (really, no kidding). They failed to ever call back. The bathtub facet …”
Positive
“Jeff was great! Was out for drain cleaning service quickly, within an hour or two of my call! Will definitely use Rhiner's again. Thanks!”
“I have used Wayne Rhiner Plumbing multiple times and they are quick getting you scheduled, the techs are thorough and do a great job leaving the area better then they found it.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 89 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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Find plumbers near you
Rhiner Wayne Plumbing LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: West Des Moines · Bevington · Adel · Hartford