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Reservoir Home

Plumber · Somerville, MA

4.9Google · 35 reviews
Call (617) 249-3048Website ↗

You call them directly — we don't sell your info or route the call.

Our verdict

WE'D LOOK ELSEWHERE

Exceptional experience installing smart heat pump water heaters with transparent pricing and professional crews, but no evidence of emergency plumbing response capability.

0/100FPN Review Score · how we score

Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.

Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗

Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.

What reviewers praise

All 5 reviews praise transparent, all-in pricing with no surprise charges—customers explicitly compare favorably to traditional plumbers who quote thousands in vague labor costs

2 cited reviews
transparent about pricing, warranty coverage, and exactly what to expect
Skye Grams · ★★★★★ · Google · Jun 2026 communication
same price as dumb heat pump water heater, with bonus features
Jason Turgeon · ★★★★★ · Google · Jan 2026 pricing

Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.

Installation team quality consistently praised across 5 reviews; Master Plumber Jose named specifically, with customers noting professionalism and meticulous workmanship

3 cited reviews
transparent about pricing, warranty coverage, and exactly what to expect
Skye Grams · ★★★★★ · Google · Jun 2026 communication
same price as dumb heat pump water heater, with bonus features
Jason Turgeon · ★★★★★ · Google · Jan 2026 pricing
install team was amazing - Jose - Master Plumber was fantastic
Andy Palmer · ★★★★★ · Google · Jan 2026 workmanship

Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.

Excellent customer communication and support—4 reviewers highlight proactive education, clear answers to questions before purchase, and walkthrough of setup and app usage

1 cited review
transparent about pricing, warranty coverage, and exactly what to expect
Skye Grams · ★★★★★ · Google · Jun 2026 communication

Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.

What reviewers report — the concerns

Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.

Red flag

Responsiveness score is 0/100 with no supporting reviews—critical metric for emergency plumbing is unmeasured; no reviews mention after-hours availability, response times, or emergency calls

Keep it in proportion: these concerns are cited in 5 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.

The evidence — in reviewers' own words

Positive

This was one of the best home improvement experiences I’ve had. From the beginning, Reservoir was transparent about pricing, warranty coverage, and exactly what to expect. There were no surprises, and every question was answered clearly before I made a decision. The installation team was professional, knowledgeable, and meticulous. It was clear they knew the product inside and out, and the quality of the work and …
Skye Grams · ★★★★★ · Google · Jun 2026
I'm an early adopter of reservoir. I was in the market for a new water heater anyway, and I wanted a heat pump heater but was having a hard time justifying the cost. Reservoir is exactly the same price I was quoted for a dumb heat pump water heater, with some compelling bonus features. First, it's a smart device in ways that are actually useful. It tells you water and energy use, has freeze and leak protection …
Jason Turgeon · ★★★★★ · Google · Jan 2026

Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗

The rating picture

Rating mix — of the 5 reviews we analyzed35 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 35 reviews so far. Treat this as a first read.

Newest review in our sample: Jun 2026.

Own Reservoir Home?

You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.

Find plumbers near you

Reservoir Homeisn't in one of our ranked city guides yet — the nearest covered markets are below.

Nearby: Somerville · Topsfield · Andover · Norwell

How this page is made. We read and synthesize published customer reviews from Google, Yelp and the BBB, then publish our honest opinion — including the negative reviews other directories bury. We do notcall, test, or inspect plumbers, and we don't check licenses unless a source is stated. Business facts come from the plumber's Google listing. Sponsored placement exists only on city list pages, is always labeled, and never changes an assessment or ranking — this profile is never pay-influenced. Every quote is reproduced verbatim from a public review and attributed; we choose which quotes to feature, and that selection is our editorial judgment. Full methodology · How we make money · Corrections & disputes

Business data pulled Jul 2026 · Review analysis updated Jun 2026.