Reliant Plumbing - Georgetown
Plumber · Cedar Park, TX · Open 24 hours per Google listing
Our verdict
4.8 Google on 451 reviews but 37 of 100 analyzed are 1-star; surprise_fees in 4 reviews including overbilling 150% of contract and triple-charging a credit card — reviewConsistency of 0.07 is extreme.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day emergency dispatch confirmed including Sunday sewer-line response within 2 hours
1 cited review
“Alan and Patrick arrived within two hours of us calling for an emergency with our sewer line on a Sunday. They were quick, professional, and transparent about pricing. Would highly recommend Riliant and their team!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Water heater replacements — same-day scheduling and thorough installation walkthrough cited in multiple 5-star accounts
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Triple-charged a customer's credit card after also collecting a check; company acknowledged the error but did not reverse charges until the customer disputed with their card issuer after 12+ unreturned calls
“I paid a very high fee for an emergency repair. The quality of the work was good, but after taking my credit card #, they asked my husband for payment and he gave them a check. Then they proceeded to also charge my credit card twice TRIPLE charging us. They notified me of the error, and said they would reverse the credit card charges but did not. After over a DOZEN phone calls that were not returned.”
Red flag
Billed 150% of quoted contract price, did not notify customer, then took 3+ weeks to attempt refund with no live callback available
Cited in 1 of the 100 reviews we analyzed.
Red flag
Gas-leak diagnostic charged $750 + additional $160 next day with no invoice or quote provided; reviewer was also quoted $1,800–$3,000 for a clogged pipe they ultimately cleared themselves
“They overcharged me for services. They came to check for a gas leak in my house. I thought they would have some expensive intricate way to find my leak, but no, they just used a bike pump and a diaphragm gauge and didn't even find the leak. Barely 2 hours of "work" and they charged me once 750$ then an additional 160$ the next day. For what, I have no clue. I never even received a quote or an invoice.”
Cited in 3 of the 100 reviews we analyzed.
AI-only phone system — multiple reviewers could not reach a live person; unresolved billing disputes left unreturned for 3+ weeks
“They overcharged me for services. They came to check for a gas leak in my house. I thought they would have some expensive intricate way to find my leak, but no, they just used a bike pump and a diaphragm gauge and didn't even find the leak. Barely 2 hours of "work" and they charged me once 750$ then an additional 160$ the next day. For what, I have no clue. I never even received a quote or an invoice.”
Cited in 2 of the 100 reviews we analyzed.
slow_response in 7 of 100 analyzed reviews; 1 reviewer left with open 40-ft trench for 22 days after permit was never pulled on time
“Reliant's poor workmanship last year failed under my garage this year. They tried to blame everyone but themselves and ghosted us on solutions beyond their temporary fix. Then we found out they never closed the plumbing permit from last year. We found out the 2024 permit was never closed and that parts listed in our invoice were never installed.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 7 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“AVOID THIS COMPANY!!! I want to give 0 stars but it makes me give 1 minimum I paid a very high fee for an emergency repair. The quality of the work was good, but after taking my credit card #, they asked my husband for payment and he gave them a check. Then they proceeded to also charge my credit card twice TRIPLE charging us. They notified me of the error, and said they would reverse the credit card charges …”
“I had a leaking bathroom sink that seemed like a minor fix. I saw some good reviews for this company and my partner made us an appointment with same day service. The service fee was $89 and gets waived after you accept further work. Ray Baker arrived as our technician. I showed him where the sink was leaking from and he explained that he thought the installation of the sink was bad, which I didn't necessarily …”
“Edited: go to the BBB site and read customer reviews for this location. There are other recent complaints of highly inflated charges for unnecessary services Shady!! I had a leak at the base of my toilet and a broken flange was the cause. A plumber/GM named Mack came out and preyed on my trust and naivete and quoted $1500 after using scare tactics. He stated the flange couldn't be removed from the top of the pipe …”
Positive
“We had an emergency plumbing issue with no hot water with relatives coming to visit right before Christmas. Reliant put us on the schedule for the same day and determined that our 20yr old water heater was heavily calcified and needed replacement. Roman arrived in the late afternoon and worked hard for a few hours to uninstall our old unit and install a new 50gallon unit, replacing all the old fixtures and piping. …”
“Allen came out Lowry short notice on a Tuesday and helped immensely with a broken water heater issue that my family had. He was incredibly polite and professional and solidified my want to use this company if further issues arise.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.8 with reviewConsistency=0.07 — the 37% 1-star rate in analyzed reviews is severely inconsistent with the headline rating, suggesting the positive review pool is much larger but negative signals are concentrated and serious.
Should you hire Reliant Plumbing - Georgetown?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Reliant Plumbing - Georgetown?
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Find plumbers near you
Reliant Plumbing - Georgetownisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Weir · Liberty Hill · Cedar Park · Schwertner