Reliable1
Plumber · Cedar Falls, IA · Open 24 hours per Google listing
Our verdict
Excellent technicians with strong workmanship, but chronic scheduling failures and no-shows make them unreliable for planned appointments—risky for emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviews praise technician quality, knowledge, and thoroughness—technicians consistently go above and beyond expectations
3 cited reviews
“Showed up earlier than planned and fixed problem quickly”
“Went above and beyond what was expected”
“Walked me through everything, explained clearly, very knowledgeable”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
When they show up, they arrive early and complete work quickly with clear communication
1 cited review
“Showed up earlier than planned and fixed problem quickly”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
High Google rating of 4.8/5 across 366 reviews suggests positive experiences for most customers
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One review (20% of sample) documents severe reliability failure on a contracted maintenance customer with repeated no-shows over years, including standing up a scheduled appointment that same day—pattern of scheduling dysfunction
“90% of time rescheduled, not shown up or late with no call”
Chronic no-shows and last-minute rescheduling—one long-term customer estimates 90% of scheduled appointments result in cancellation, no-show, or significant lateness with no notification
“90% of time rescheduled, not shown up or late with no call”
Unresponsive communication during delays—when customer called about missed appointment window, company could not provide arrival time estimate
“90% of time rescheduled, not shown up or late with no call”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“So we’ve been using Reliable1 for years, not by choice but out of convenience and I’ve gotta say… unbelievably unreliable. As an estimation, 90% of the time they’ve had me scheduled for our farmhouse (where I do not live and they know this) they’ve either rescheduled last minute, not shown up or have shown up incredibly late with no call or notification that they are running behind. The only reason I even gave them …”
Positive
“Very happy customer! He showed up earlier than was planned and fixed the problem quickly. Very knowledgeable and very courteous. Explained everything thoroughly and Made sure everything was running smoothly before he left. Gave me some suggestions which were appreciated. It’s the kind of service you expect from a company, but don’t always get these days. Highly recommend Reliable1.”
“Technician showed up on time, was very polite and respectful, very knowledgeable and had us fixed up very quickly. I will definitely be using Reliable 1 for future services.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 366 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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