Reliable Heating & Air, Plumbing and Electrical - Kennesaw
Plumber · Marietta, GA · Open 24 hours per Google listing
Our verdict
Excels at fast emergency response and knowledgeable technicians, but contractor quality control issues and pricing transparency gaps create inconsistent service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptionally fast emergency response: diagnosed and repaired same day with less than 24-hour turnaround, beating competitors quoting a week out
1 cited review
“Diagnosed and repaired same day, less than 24 hours turnaround”
Skilled technicians who excel at communication: 3 of 5 reviews specifically praise individual techs (Blake, Tyler H., Floyd) for explaining work, answering questions, and taking time to educate customers
2 cited reviews
“Blake took the time to answer all my questions and understand my system”
“Diagnosed and repaired same day, less than 24 hours turnaround”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional cleanup and attention to detail: multiple reviewers note techs cleaned up after themselves and completed work efficiently
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Uses outside contractors with minimal oversight: one review explicitly states 'Reliable uses outside contractors with no oversight,' leading to quality inconsistency and customer service gaps
“Tech showed up nearly 2 hours late, hose too short, ghosted customer”
Red flag
High score variance (21 points) across only 5 reviews indicates unpredictable service quality—from ghosting customers to excellent same-day fixes
“Tech showed up nearly 2 hours late, hose too short, ghosted customer”
1 more cited review
“Diagnosed and repaired same day, less than 24 hours turnaround”
Contractor oversight failures: one review details tech arriving 2 hours late, installing equipment incorrectly (hose too short, poor placement across bathtub), then ghosting customer despite initial 5-star rating
“Tech showed up nearly 2 hours late, hose too short, ghosted customer”
Pricing fairness score of 0 suggests serious billing concerns, though specific pricing complaints are not detailed in available reviews
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Edit: reliable technicians went above and beyond to correct the issues and make things right. Updating the rating from 1 to 5 stars. See photos for 1 and 5 star examples of the finished work. Tech showed up at my house nearly 2 hours late then didn't leave till nearly 10pm. Reliable uses outside contractors with no oversight. The tech left a hose too short, connected it at a 45 across a walking bath so I have to …”
“Really impressed with the service. Mike contacted me to let me know when he be there. Once he arrived he was able to help immediately, and got the new items installed. He cleaned up after himself. It was a nice in and out job. Thank you for the great work”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 12,320 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
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Find plumbers near you
Reliable Heating & Air, Plumbing and Electrical - Kennesawisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Acworth · Clarkdale · Cartersville