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Reliable Heating & Air, Plumbing and Electrical - Kennesaw

Marietta, GA
4.7(12320 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium

Based on review analysis

RED FLAGS

2 concerns

Uses outside contractors with minimal oversight: one review explicitly states 'Reliable uses outside contractors with no oversight,' leading to quality inconsistency and customer service gaps, High score variance (21 points) across only 5 reviews indicates unpredictable service quality—from ghosting customers to excellent same day fixes

Trust Score: 0/100 · Based on 12320 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 12320 Reviews Tell Us

Emergency Response

Exceptionally fast emergency response: diagnosed and repaired same day with less than 24-hour turnaround, beating competitors quoting a week out

Emergency and burst pipe repair

What To Watch Out For

Contractor oversight failures: one review details tech arriving 2 hours late, installing equipment incorrectly (hose too short, poor placement across bathtub), then ghosting customer despite initial 5-star rating

Pricing fairness score of 0 suggests serious billing concerns, though specific pricing complaints are not detailed in available reviews

Uses outside contractors with minimal oversight: one review explicitly states 'Reliable uses outside contractors with no oversight,' leading to quality inconsistency and customer service gaps

High score variance (21 points) across only 5 reviews indicates unpredictable service quality—from ghosting customers to excellent same day fixes

Quality & Professionalism

Professional cleanup and attention to detail: multiple reviewers note techs cleaned up after themselves and completed work efficiently

Communication

Skilled technicians who excel at communication: 3 of 5 reviews specifically praise individual techs (Blake, Tyler H., Floyd) for explaining work, answering questions, and taking time to educate customers

Contractor oversight failures: one review details tech arriving 2 hours late, installing equipment incorrectly (hose too short, poor placement across bathtub), then ghosting customer despite initial 5-star rating

Pricing

Pricing fairness score of 0 suggests serious billing concerns, though specific pricing complaints are not detailed in available reviews

Fast ResponderClean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

B
Brian Strickland

Edit: reliable technicians went above and beyond to correct the issues and make things right. Updating the rating from 1 to 5 stars. See photos for 1 and 5 star examples of the finished work. Tech showed up at my house nearly 2 hours late then didn't leave till nearly 10pm. Reliable uses outside contractors with no oversight. The tech left a hose too short, connected it at a 45 across a walking bath so I have to duck to get to my car, then ghosted me. Thankfully the sales guy is responsive to hopefully get this taken care of.

B
Ben McCullough

Really impressed with the service. Mike contacted me to let me know when he be there. Once he arrived he was able to help immediately, and got the new items installed. He cleaned up after himself. It was a nice in and out job. Thank you for the great work

C
Christian Santiago

They sent out a great technician. He informed me of every step of the diagnostic and the repair process. He worked quickly and effectively. Also I would like to say Reliable Heating & Air turn around time was impeccable, upon calling other places that stated the earliest they could come out would be a week or so out. Reliable Heating & Air were able to see us in less than 24 hours. The issue was diagnosed and repaired same day. I'm grateful. Thank you Reliable and Thank you Tyler H. I highly recommend these guys.

K
Kevin Serrette

I had a serious leak in my main line. I did not know what company to call. My neighbor highly recommended Reliable. I took her word and called them. I am so happy I did. From the first call to the time the plumber arrived everyone was polite, concerned, and proffessional. I will no longer loose sleep over a plumbing problem because I know who to call, "RELIABLE". A special word of Thanks to my service tech Blake Cannon. Blake took the time to answer all my questions and to help me understand how my system works. I am now an informed and permanent Reliable Customer. Note: Photos show repair/replacement. Old Part on Left and New Part on Right.

S
Shonkeseia Sinkfield

I had an excellent experience with Reliable Heating & Air and would highly recommend their services. Special kudos to Floyd, the plumber who installed our tankless water heater on January 14, 2026. Floyd was professional, knowledgeable, and respectful throughout the entire process. He took the time to explain the installation, answered all of my questions, and ensured everything was completed correctly and efficiently. His attention to detail and commitment to quality workmanship truly stood out. Thank you, Reliable Heating & Air, for providing outstanding service and for having such a skilled professional on your team!

Business details

Phone
(770) 594-9969
Address
1305 Chastain Rd NW #500, Kennesaw, GA 30144, USA
Hours
Open 24 hours

Service area

Based in Marietta. Serves 16 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Reliable Heating & Air, Plumbing and Electrical - Kennesaw

4.7$$$$
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