Reliable Heating & Air, Plumbing and Electrical - Alpharetta
Plumber · Alpharetta, GA · Open 24 hours per Google listing
Our verdict
Exceptional technical expertise and workmanship with same-day/next-day installation, but post-sale follow-up and maintenance plan reliability are serious pain points.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 78 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Technicians demonstrate deep product knowledge and catch problems other companies miss. 5 reviews specifically praise expertise identifying installation errors or hidden issues.
Cited in 5 of the 78 reviews we analyzed.
Fast installation turnaround. 4 reviewers mention same-day, next-day, or same-business-day completion despite complex work.
1 cited review
“Whole experience incredibly quick, easy, courteous from sale to install.”
Cited in 4 of the 78 reviews we analyzed — 3 cited reviews not excerpted here.
On-time arrival and punctual service. 5+ reviews mention timely arrival and efficient execution.
Cited in 4 of the 78 reviews we analyzed.
Competitive pricing and willingness to match quotes. Multiple reviews cite good value and cost transparency.
1 cited review
“Reliable offered best value after conducting thorough research.”
Cited in 3 of the 78 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Major gap between scheduled emergency service and actual dispatch. 1 Yelp review reports 8-day wait for heat emergency on longtime customer with lifetime maintenance plan.
Cited in 1 of the 78 reviews we analyzed.
Red flag
Inconsistent service quality on maintenance plans. 2 reviews report minimal service (filter change only), months-long scheduling delays, and inability to cancel despite paying monthly fees.
Cited in 2 of the 78 reviews we analyzed.
Red flag
Unprofessional post-sale conduct. 1 review describes sales rep mocking customer complaint about property damage and failing to provide promised documentation.
Cited in 1 of the 78 reviews we analyzed.
Red flag
Billing disputes and confusion. 2 reviews report incorrect past-due notices for paid balances and charges after failed cancellation attempts.
Cited in 2 of the 78 reviews we analyzed.
Post-installation follow-up and warranty documentation failures. 2 reviews report unprovided receipts, contracts, or warranty documents weeks after installation.
Cited in 2 of the 78 reviews we analyzed.
Unresponsive to post-sale damage claims. 2 reviews describe difficulty reaching assigned advisors for promised repairs (wall holes, ceiling cracks).
Cited in 2 of the 78 reviews we analyzed.
Maintenance plan enrollment problems. 2 Yelp reviews report inability to cancel monthly plans, invalid cancellation email addresses, and unwanted charges.
Cited in 2 of the 78 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 78 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Update: it’s been several months since my HVAC install. Since the install I have been ghosted by my home comfort advisor Charles Cofer and the customer agents try to be helpful but ultimately can’t reach Charles either. This process has been very frustrating since the installer left 2 holes in my walls and cracked the ceiling in multiples rooms. I was told by Charles that Reliable Heating and Air would take care of …”
“Terrible. They need to change their name because they are not reliable at all. Had full maintanance plan and repairs. They consistently are dropping these plans, new owners etc. They are terrible.”
“Been using this company since I bought my house a couple years ago. I signed up for their HVAC service for 30 dollars a month. I never heard from them to provide services/maintenance on my HVAC unit. When I called to set an appointment, it was alway a couple months out. When they finally came they just changed the air filter, which I could easily do. When I tried to cancel the service plan, I was informed it …”
Positive
“⭐⭐⭐⭐⭐ Reliable Heating — Blake Made All the Difference I recently replaced my tankless water heater and explored multiple options and companies before choosing Reliable. Blake's visit sealed the deal — and his expertise likely saved me from a costly mistake. Blake arrived within two days with a comprehensive quote. He walked me through three solid options: an eighty gallon hybrid, a non-hybrid model, and a smaller …”
“Angelo Murry was sent out by Reliable Heating and Air to address an issue with my furnace.He was great! Everyone I have interacted with from the company have been knowledgeable and friendly. Really good customer service. As a result I signed up for their furnace maintenance program (I think they call it “Comfort as a Service “) I am sooo glad I did! Angelo was very easy to talk to, very informative, answering all of …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Extreme divergence: Google 4.9/5 (1023 reviews) vs. Yelp 1.3/5 (3 reviews). Yelp complaints cite billing/cancellation traps, poor maintenance plan execution, and slow emergency response—patterns not reflected in Google's overwhelmingly positive sample. Suggests Google reviews skew toward new installation satisfaction while Yelp captures long-term plan holders' frustrations.
Should you hire Reliable Heating & Air, Plumbing and Electrical - Alpharetta?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Reliable Heating & Air, Plumbing and Electrical - Alpharetta?
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Find plumbers near you
Reliable Heating & Air, Plumbing and Electrical - Alpharettaisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Norcross · Cumming · Lawrenceville