Red Cap Plumbing, Air & Electric
Plumber · Riverview, FL · Open 24 hours per Google listing
Our verdict
7,370-review franchise covering plumbing, AC and electric; 82 of last 100 are 5-star but 13 are 1-star, and complaints cluster around very high tickets ($14k-$24k jobs) and AHS warranty denials.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day large-job execution — a Saturday water-heater leak was diagnosed and replaced within 2 hours of the initial call.
1 cited review
“Water heater leaking on a Saturday. Called Red Cap and 15 minutes later Erick Young was at my condo giving me a quote. Less than 2 hours later Luis Dominguez was here with a new water heater.”
Online-quote-matches-final-bill discipline reported on one no-surprise-fees ticket with tech Jordan Gonyer.
1 cited review
“Best of all, there were no hidden fees—the final cost matched the online quote perfectly. For honest, reliable plumbing, I highly recommend Red Cap and request Jordan.”
Slab-leak reroute capability — Aaron and Jamie diagnosed an under-slab leak and rerouted pipes through the attic instead of jackhammering, with financing arranged.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Multiple older reviews describe taped-together capacitors and a tech who said 'if he left he would not be back for another 2 weeks' rather than fetch the correct part.
“Tech tore open compressor and it was a bad capacitor. well it was a GE 3 in one. Tech didn't have one so instead he tapes and rigs three other capacitors together.”
Very large ticket totals — $14,000 and $10,000 sequential jobs with one customer reporting unresolved follow-up on a bathroom-sink issue afterward.
“After spending $14,000 one time and $10,000 the next, they texted me if they could give me another quote. I replied several times they could still fix my bathroom sink like they promised multiple times but never did.”
AHS / 2-10 home-warranty work flagged as a recurring complaint surface — multiple 1-star reviewers describe denied claims, no follow-up calls, and rigged-capacitor temporary fixes.
“Tech tore open compressor and it was a bad capacitor. well it was a GE 3 in one. Tech didn't have one so instead he tapes and rigs three other capacitors together.”
Cited in 3 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I'm giving this company a one (1) star because it would not allow me to do less. During the hot days of this past summer, my system was having trouble keeping up with the temperature. I called my warranty company (Select Home Warranty) and they had Angler Air respond to my home. The Tech that came out to my property, and I will call him out was (JAMES BLOWE). If you see him come to your home, do me a favor DO NOT …”
“Our Air Condition went out on a Saturday. Due to it being a Holiday weekend we were told a technician wouldn't arrive until Monday, which while frustrating, was understandable. The technician arrives on Monday and after 15-20 minutes informs us that the motor is broken in the AC unit and it isn't something they can fix right away. We were told it would be an additional day or two. Tuesday goes by and we here …”
“They showed up at the house. I have a AHS warranty on home. Tech tore open compressor and it was a bad capacitor. well it was a GE 3 in one. Tech didn't have one so instead he tapes and rigs three other capacitors together. Hooks it up then the air handler would not work. After another 20 mins, I was told it was a fuse. Well 3 days later system is not working. (I did ask tech if he wanted to go get a 3 in 1 …”
Positive
“Justin and Nate did an amazing job installing the Lennox Signature series HVAC. Everything was done exactly as promised. Greatly appreciate the professionalism and thoroughness in how everything was handled. Highly recommend!!”
“Tyler Warrington and his fellow worker installed my water conditioner today. They were very professional, knowledgeable and courteous. Finding a contractor who balances quality work with helpful service is a rare find"”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 4.7 across 7,370 reviews looks strong, but recent 1-star Yelp/Google entries focus on huge invoices ($14k-$24k) and home-warranty channel complaints.
Should you hire Red Cap Plumbing, Air & Electric?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Red Cap Plumbing, Air & Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Red Cap Plumbing, Air & Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Brandon · Plant City · Sun City Center