Reader Plumbing & Septic Inc.
Plumber · Kaukauna, WI
Our verdict
Excellent plumbing work when the job gets done, but significant communication and billing problems create risk at the moment you need help most.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
High-quality workmanship: 3 of 5 reviewers explicitly praise the technical execution and attention to detail.
1 cited review
“made sure everything was perfect before he left”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Repeat customer retention: One reviewer reports 8-10 successful service calls with consistent satisfaction.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Disputed billing practices: 2 of 5 reviews describe being charged for work/materials without clear agreement or proof of service—one double-charged under warranty, one billed for unseen plans.
“charge me $250 under warranty, then charge me again next day”
1 more cited review
“charged for permits and plans I never saw, no communication”
Red flag
Very low responsiveness score (31/100) supported by account of unanswered calls and lack of progress communication over multi-month project.
“charged for permits and plans I never saw, no communication”
Billing disputes and double-charging: 2 of 5 reviews report unexpected charges—one customer charged twice for warranty work, another billed for permits and plans never provided.
“charge me $250 under warranty, then charge me again next day”
1 more cited review
“charged for permits and plans I never saw, no communication”
Poor communication during projects: One customer made multiple unanswered calls, left voicemail to cancel, and was later billed without explanation or door note.
“charged for permits and plans I never saw, no communication”
Unresponsive to customer concerns: Customer had to call back multiple times to dispute warranty charges; owner did not proactively clarify billing or leave documentation.
“charge me $250 under warranty, then charge me again next day”
1 more cited review
“charged for permits and plans I never saw, no communication”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I have a warranty. Some problems so I call for fix under warranty products reader plumbing charge me $250. I call office say doesn't matter if products next day issue. Charge me again. Any buddy call thinkfirst.”
“Back in July of 2024 I verbally agreed to have this company install another holding tank for my septic system with the understanding that I would receive a phone call, which I a gave to the individual, describing the plan. I made at least two calls with no answer and on the third call I left a voicemail stating that we no longer wanted their services. Soon afterwards I received a bill for permits and plans, none …”
Positive
“Fast & excellent service at a fair price. I've placed about 8 - 10 calls for service and have been satisfied with Jamie's work every time. Highly recommend! (Rudy S. in Freedom)”
“We had a broken spout on our shower. Jamie was are plumber he did great. Made sure everything was perfect before he left. Would highly recommend reader plumbing.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 17 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
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