RB Plumbing and Remodeling
Unknown
No response data yet
Not Verified
No emergency data in reviews
Mid-Range
Fair Pricing ✓
3 concerns
Chronic no shows on scheduled appointments: Reviewer had appointment scheduled with plumber and city inspector; 'day off the appointment no one showed up' and calls/emails went unreturned, Licensing and credentialing concerns: One detailed review documents that RB lists 'business license' (not contractor's license) and questions whether they hold required city licenses, permits, insurance, and bonding for the work performed, Extreme rating volatility (1/5 vs 5/5 on same platform): Yelp shows both 1 star reviews citing catastrophic failures and 5 star reviews; Google 4.7/5 does not reflect the severity documented in Yelp's 3/5 average
Trust Score: 88/100 · Based on 13 reviews
Our Verdict
#14 of 18 in Stow, OH
No standout specialties
- You need this for a complex or high-stakes install
Hire if: You need transparent, predictable pricing with no surprise fees
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You want detailed upfront explanations
Caution if: You need guaranteed sub-hour response for true emergencies
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 4 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 13 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Catastrophic workmanship quality swings: One reviewer documented 'one of the most horrendous displays of workmanship of all time' on a full bathroom remodel with cheap materials and installation failures
Communication breakdown during disputes: Reviewer reported Ryan and Brandy became 'Master manipulators & con artists' when concerns were raised, falsified documents, and engaged in harassment
Property damage without accountability: One review documents company cut through daughter's panel to find shut-off valve without justification; property damage was never repaired by RB
Chronic no shows on scheduled appointments: Reviewer had appointment scheduled with plumber and city inspector; 'day off the appointment no one showed up' and calls/emails went unreturned
Licensing and credentialing concerns: One detailed review documents that RB lists 'business license' (not contractor's license) and questions whether they hold required city licenses, permits, insurance, and bonding for the work performed
Extreme rating volatility (1/5 vs 5/5 on same platform): Yelp shows both 1 star reviews citing catastrophic failures and 5 star reviews; Google 4.7/5 does not reflect the severity documented in Yelp's 3/5 average
Quality & Professionalism
Catastrophic workmanship quality swings: One reviewer documented 'one of the most horrendous displays of workmanship of all time' on a full bathroom remodel with cheap materials and installation failures
Communication
Communication breakdown during disputes: Reviewer reported Ryan and Brandy became 'Master manipulators & con artists' when concerns were raised, falsified documents, and engaged in harassment
Respect for Your Home
Property damage without accountability: One review documents company cut through daughter's panel to find shut-off valve without justification; property damage was never repaired by RB
Pricing
Fair pricing: 2 of 4 reviews praise competitive rates and no surprise charges
Customer reviews
Reviews from Google, Yelp & more
Ryan and his company are super. After a terrible plumbing job by another plumbing company hired by a home warranty company, he stayed late to fix the problem. It took him 1/4 of the time to fix the problem the other company left. Rates are fair. I would hire them back for any plumbing or remodeling job
We called these guys looking to renovate our bathroom because our child with special needs loves to play in the bathtub and splashes water everywhere. We had major water damage that needed to be fixed. They fixed the damage and had a drain installed in the bathroom floor outside of the tub and didn't charge us extra.
Ryan & Brandy are quite the team! Their sales pitch will be convincing! You may begin to get excited & feel as though you've hit the jackpot by finding RB Plumbing & Remodeling to complete your repair a/o remodeling needs! Based on our experience with them, I will list a few things for those considering RB Plumbjng & Remodeling and I STRONGLY suggest doing the necessary research BEFORE hand as there is a plethra of concerning documentation to prove that these are NOT the folks for the job... these are not people you would want in your home! The RB Plumbing & Remodeling website states they are "licensed, insured, and bonded and that customer satisfaction is of the upmost importance. FACT ~ a business license is NOT the same as a contractors license! FACT ~ one MUST be licensed to register w/ the respected city according to city ordinances, building codes & regulations. Without the training, experience, education, and proper credentials, it is impossible to become licensed and impossible to obtain the mandatory work permits for qualifying repairs or home improvements! Furthermore, it is FACT ~ that it is impossible to obtain the necessary insurance & bonding for customer protection! DO NOT take someone's word! Require all information up front and VERIFY VERIFY VERIFY! The customer has limited recourse without it! In October 2019 we learned all of this the hard way! Ryan and his crew at the time installed a new (and pathetically cheep) bathtub, tile surround, shower fixtures, & tile flooring! This was one of the most horrendous displays of workmanship of all time! But worse than that, attempting to discuss our concernes with Ryan & Brandy, we learned who they really are! Master manipulators & con artists that created some delusional fabricated story about it all being "our fault"! Tantrum like behavior... insulting my husband & me, making false accusations, falsifying emails & other documents, posting untruths and completely unfounded scenarios on public forums! I believe these actions are their way of trying to intimidate and harass the customer, hoping to avoid blowing their cover! Please do the research & ask the questions! A true professional will gladly provide all documention to validate their credentials! A quote from Angie's List ~ "if a contractor doesn't follow the law & good business practices by being licensed, insured, and bonded... then where else is he/she cutting corners?" Keep in mind, if something goes wrong... you will be responsible!
Worst company I'll never consider them again.company cut my daughter pannel to find shut off valve whitch was not their I tryed to tell the plumber that but he said he needed to cute cause this we're shut off valve is and city has come out if I want it fix .so after that the company made a appointment for the city and plumber come out But day off the appointment no one showed up.so I called Ryan and email them no one returned my calls or emails. im guess they never actually even put me one schedule how Cold of them. it Took some time but I found a a plumber who actually new we're Shute off valve was how fix it and city did not have even come out.glad I didn't give that company a cent .whould not recommed this company to anyone .get someone else I now I will never use them again.now unfortunately I'll have fix my daughter pannel. Due to this company screw up.
Business details
Service area
Based in Stow. Serves 11 nearby cities within 20 miles:
RB Plumbing and Remodeling