Rare Breed Plumbing, Heating, and Air
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Fair Pricing ✓
3 concerns
Unprofessional crew conduct on at least one major job: two plumbers argued with each other in front of customer, requiring management intervention; escalated to 5 6 plumbers on site by day's end, Unresponsive to dispute resolution: customer sent detailed email with photographic evidence of incomplete work on Christmas Eve; company did not respond, Verbal vs. written scope mismatch on high dollar contract: customer claims verbal agreement stated 'all pipes except copper would be replaced' but final work omitted old galvanized steel lines; company later claimed only drainage pipes are under warranty
Trust Score: 0/100 · Based on 1121 reviews
Our Verdict
#8 of 8 in Bountiful, UT
- Bathroom and kitchen remodel plumbing
No major caveats
Hire if: You need clear communication and upfront explanations
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need airtight scheduling and guaranteed arrival times
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 1121 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Major project scope creep and incomplete delivery: one customer paid thousands for 'complete repipe' but corroded galvanized steel pipes under bathroom sink were never replaced despite being visible during callback work
Poor quality control on large jobs: customer discovered leaking P-trap due to incorrect measurements one week after original work, requiring callback
Unprofessional crew conduct on at least one major job: two plumbers argued with each other in front of customer, requiring management intervention; escalated to 5 6 plumbers on site by day's end
Unresponsive to dispute resolution: customer sent detailed email with photographic evidence of incomplete work on Christmas Eve; company did not respond
Verbal vs. written scope mismatch on high dollar contract: customer claims verbal agreement stated 'all pipes except copper would be replaced' but final work omitted old galvanized steel lines; company later claimed only drainage pipes are under warranty
Quality & Professionalism
4 of 5 reviews praise professionalism, friendliness, and knowledge; multiple mention efficient work and same-day problem-solving
Poor quality control on large jobs: customer discovered leaking P-trap due to incorrect measurements one week after original work, requiring callback
Communication
Strong communication during jobs: 3 reviews highlight transparency, clear explanations, and proactive coordination
Major project scope creep and incomplete delivery: one customer paid thousands for 'complete repipe' but corroded galvanized steel pipes under bathroom sink were never replaced despite being visible during callback work
Poor quality control on large jobs: customer discovered leaking P-trap due to incorrect measurements one week after original work, requiring callback
Pricing
Pricing described as fair and non-pushy on smaller jobs; one reviewer noted system was designed to meet needs without overspecification
Customer reviews
Reviews from Google, Yelp & more
We had a new water softener system added to our home and couldn’t be more pleased with the work performed by Brody. He was thorough, not pushy, totally in tune with the latest tech and designed a system that meets our needs and doesn’t go beyond our means. A trusted advisor for all your residential needs!
Five stars all the way! Brody and Gibb with Rare Breed Plumbing were fantastic. They came out and repaired a leaking sink and also cleared a stubborn clog for me, and the entire experience was seamless from start to finish. Both were extremely personable, professional, and clearly knowledgeable—they’re a true asset to their team. They took the time to explain what was going on, worked efficiently, and left everything clean when they were done. On top of that, the price was very reasonable. I wouldn’t hesitate to recommend them and will absolutely call again for any future plumbing needs!
I had Nathan H. and Miguel L. come out to our spa to help replace some of the faucets, connection lines and put in a new water softener. They were so friendly, helpful and fast! They showed up on time and exceeded my expectations with the service! I would 100% use this company again for my business’s plumbing needs! Thank you so much!
**Incomplete Work - Paid Thousands for "Full Repipe" That Wasn't Complete** I hired RareBreed Plumbing in April 2024 for what was sold to me as a complete replacement of all galvanized steel piping in my home. I paid thousands of dollars based on this understanding. I trusted this company because the owner, Court, had previously done excellent work at my home before he owned RareBreed. Unfortunately, this experience was drastically different: **Professionalism Issues:** - Two plumbers argued with each other throughout the workday while in my home - What should have been a professional job turned into an all-day event - By the end of the day, 5-6 plumbers were in my house trying to finish the work - I had to speak with the crew leader about the unprofessional behavior **Incomplete Work:** - About a week after the original work, I had to call them back because the P-trap under my bathroom sink was leaking due to incorrect measurements - On Christmas Eve 2025, I discovered water on my bathroom floor - The source was a leaking shutoff valve connected to OLD, CORRODED, RUSTED galvanized steel pipes that were NEVER REPLACED during the "complete repipe" - I had to make multiple trips to Home Depot on Christmas Eve to purchase galvanized steel pipe and repair it myself - I sent them photos clearly showing painted galvanized steel pipes with old paint rings, proving they predate the April 2024 work - During the callback for the P-trap repair, workers were directly under this sink yet never addressed or replaced these corroded pipes **Company Response:** When I called to address the unreplaced galvanized steel pipes, I was told on the phone that only drainage pipes are under warranty. This completely misses the point - these galvanized steel water lines should have been replaced during the ORIGINAL work in April 2024 as part of the complete pipe replacement I paid for. I was told Verbally, all pipes except copper would be replaced - that's why I agreed to spend thousands of dollars. I sent an email requesting a written explanation of why these pipes were not replaced as promised. The company has not responded to my email request. **Bottom Line:** I paid thousands of dollars for complete pipe replacement and received incomplete work. The corroded galvanized steel pipes I discovered on Christmas Eve should have been replaced when I paid for the job in April 2024. I cannot recommend this company based on this experience. If you hire RareBreed Plumbing, I strongly recommend: - Getting extremely detailed written quotes specifying exactly which pipes will be replaced - Taking before and after photos of ALL work areas - Inspecting all work thoroughly before final payment - Being prepared for potential professionalism issues during the work
Rare Breed did a fantastic job of helping replace a bathtub in my 100 year old home. They worked quickly and were extremely upfront on their progress throughout the job. When they encountered an unforeseen issue (poor craftsmanship on the original bathtub install), they helped coordinate a tiler to come out same day to redo the problematic area. Huge shoutout to both Miguel and Nathan for their professionalism and general attitude throughout the day.
Business details
Service area
Based in Bountiful. Serves 16 nearby cities within 20 miles:
Rare Breed Plumbing, Heating, and Air