Quality Plumbing & Heating Inc.
Plumber · Kokomo, IN · Open 24 hours per Google listing
Our verdict
Fast emergency response and solid workmanship, but pricing can be dramatically inflated—one customer paid $1,881 for a button reset that should cost under $200.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Excellent emergency responsiveness: 3 of 5 reviews explicitly mention same-day or rapid arrival and quick completion
2 cited reviews
“They arrived on time and quickly got to work.”
“Difficult to access and repair.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Strong workmanship quality: 4 of 5 reviews praise professional installation and job completion, with attention to cleanup and detail
3 cited reviews
“Difficult to access and repair.”
“Informative, great communication and true customer service expert.”
“They arrived on time and quickly got to work.”
Cited in 4 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Excellent communication: 2 reviews highlight technicians keeping customers informed throughout the job and providing explanations
1 cited review
“Informative, great communication and true customer service expert.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Predatory pricing pattern: Customer was charged nearly 25% of the cost of a new HVAC unit ($1,881 of a $6,000 replacement) for a manual reset button push, refused to adjust invoice, and threatened lien when questioned—customer filed complaint with Attorney General
“Charged nearly 25% of cost of new unit for manual reset.”
Severe labor efficiency issues: One customer was billed 12 man-hours (two technicians at 6 hours each) for a diagnostic and limit switch reset that other companies complete in under 2 hours, resulting in a $1,881 charge for what should be a fraction of that cost
“Charged nearly 25% of cost of new unit for manual reset.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“QPH invoiced me $1,881 for a diagnostic and a limit switch reset—a repair that essentially involves pushing a button (see the description of work performed on the invoices below). After I challenged the bill, they reduced it to $1,313. My issue isn’t their hourly rate, which is competitive, but the efficiency of their labor. They billed for two technicians for 6 hours each, totaling 12 man-hours. While I understood …”
Positive
“I received quick service and Blake Shelton was awesome. He did a great job and was very professional. I am very happy with the results. I am sharing the before and after for a leak that was very difficult to access and repair.”
“I highly recommend Quality Plumbing and Heating. Seth was amazing to work with. After having multiple issues at my home Seth went above and beyond to not only fix the problem but to make sure everything was up and running with no issues prior to leaving. He was informative, great communication and a true customer service expert. After having another local company come and not do the job correctly -it was a relief to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 359 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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