Pros Plumbing Services ,Corp
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Unknown
Fair Pricing ✓
3 concerns
2 of 5 reviews describe hostile phone interactions with the same staff member, including hanging up mid call and refusing to provide free estimates as initially promised, One reviewer explicitly warns others to be cautious and suggests the company may be attempting to mislead or divert customers, High score variance (44) indicates extremely inconsistent customer experiences across dimensions
Trust Score: 0/100 · Based on 167 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 167 Reviews Tell Us
Emergency Response
Fast emergency response: showed up within two hours on a holiday and arrived exactly when promised
Emergency and burst pipe repair
What To Watch Out For
Inconsistent communication and unprofessional phone interactions: 2 of 5 reviews report rude behavior, abrupt call termination, and failure to follow through on promised estimates
Unexpected charges: one review reports a $250 retroactive estimate fee that was initially promised for free
2 of 5 reviews describe hostile phone interactions with the same staff member, including hanging up mid call and refusing to provide free estimates as initially promised
One reviewer explicitly warns others to be cautious and suggests the company may be attempting to mislead or divert customers
High score variance (44) indicates extremely inconsistent customer experiences across dimensions
Quality & Professionalism
High-quality workmanship: 2 of 5 reviews specifically praise professional, efficient problem-solving and fair pricing
Communication
Inconsistent communication and unprofessional phone interactions: 2 of 5 reviews report rude behavior, abrupt call termination, and failure to follow through on promised estimates
Pricing
High-quality workmanship: 2 of 5 reviews specifically praise professional, efficient problem-solving and fair pricing
Unexpected charges: one review reports a $250 retroactive estimate fee that was initially promised for free
Customer reviews
Reviews from Google, Yelp & more
Great expeditios service,best plumbing company in miami i honestly recomended eather for your resident or your bussines the owner has over 20 years of experience
I had a great experience with Pros Plumbing Services. The team was professional, punctual, and very knowledgeable. They quickly identified the problem and fixed it efficiently, leaving everything clean and working perfectly. Their customer service was excellent, and I really appreciated their honesty and fair pricing. I highly recommend them and will definitely contact them again if I need plumbing services
Called this company on a holiday and they showed up within two hours to help with the leaking main pipe from our meter. Highly recommend as they were very easy and transparent to deal with and professional. They arrived exactly when they promised even with it being a holiday. Will definitely use them again.
The lady we spoke to was incredibly rude. She initially said she would forward an estimate to us and never did. When we called back and kindly asked about it, she snapped at us and told us to go find another plumber and that she would now be charging us $250 just to provide the estimate even though she originally said she would provide it. Very poor customer service. Something seems a bit suspicious about this company. ***I notice this company is attempting to divert or mislead potential customers with their recent response to me, which is regrettable but not unexpected. Additionally, we called under my girlfriend's name Annalis. The woman we spoke to picked up the phone both yesterday and today and it was clearly the same lady. BE WARNED: Please be cautious before considering contracting with them.
I called for an estimate and the person on the phone was rude. Very unprofessional treatment on the phone. Makes a person wonder what quality of work they do if they can’t even handle a phone call. I read your response and to be clear and accurate. You offered to set an appointment. I asked if it can be done at 4pm. You said you could not and hung up without letting me reply and ask for an appointment. I understand that companies get busy. You are the owner and if you had an employee treat someone over the phone, like you treated me, you would take issue with it. This is why many companies record phone interactions. So that management can monitor the quality of service. I will say to you. I’m not your employee that you can be rude to and simply hang up. There is a thing called courtesy and manners. Both of which you did not display. Take time to reflect and treat people better.
Business details
Service area
Based in Hialeah. Serves 15 nearby cities within 20 miles:
Pros Plumbing Services ,Corp