Progressive Plumbing
Plumber · Clermont, FL
Our verdict
Workmanship is exceptional when they show up, but scheduling reliability and technician attitude are serious concerns—cancellations and no-shows have cost customers weeks of lost time.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Outstanding workmanship quality: 2 of 5 reviews highlight technicians who refused to leave until the problem was fully solved, demonstrating exceptional problem-solving commitment.
Cited in 2 of the 5 reviews we analyzed.
Positive home office and field staff interactions: 2 reviews specifically praise customer service from the office and individual technicians (Angel and Paul) for professionalism and courtesy.
1 cited review
“Great customer service from home office and Angel.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show and cancellation pattern: 2 of 5 reviews document appointment failures (no-show after weeks of waiting; technician unwilling to proceed with scheduled job), suggesting systemic scheduling or commitment issues.
“Never showed up, decided they didn't want job anymore.”
1 more cited review
“He couldn't wait to leave the property.”
Red flag
Technician attitude inconsistency: One technician (James) described as unable to wait to leave the property, contradicting the integrity and dedication shown by other techs—suggests variable staff accountability.
“He couldn't wait to leave the property.”
Severe appointment reliability issues: Multiple weeks of waiting followed by job cancellation after initial 2-week delay; customer forced to source emergency replacement.
“Never showed up, decided they didn't want job anymore.”
Technician reluctance on scheduled jobs: Technician (James) prioritized other jobs over a pre-scheduled appointment, rescheduled by the customer to accommodate the company's own schedule change.
“He couldn't wait to leave the property.”
Poor communication around job scope: Customer was blamed for not providing adequate initial description after appointment had already been rescheduled once.
“He couldn't wait to leave the property.”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Waited for several weeks to have service done, they never showed up and decided that they didn't want to do the job anymore after the 2 weeks of wait. So that's several weeks lost of wasted water only to deal with an obnoxious secretary. Go with Brownie Pumbing. They cost a little bit more, but you get quicker service and better attitude. The reason why they are so booked is because they are so cheap ($80 per …”
“Poor customer service. The technician, James, did not want to do our repairs even though we had scheduled a week and a half out because they had other more time consuming jobs that day. He couldn't wait to leave the property. We had already agreed to change the time of our scheduled appointment to accomodate them due to a change in their own schedule. I was then told that I should have given them a better …”
Positive
“Todd made sure he stayed here at the house until he solved our problem. We are very sure no other service provider would have stuck with the issue as long as he did. His philosophy is that he WILL NOT LEAVE UNTIL THE PIPE IS CLEARED. It is awesome to have a person with such integrity working in our home. Thank you Todd!”
“Great customer service from the home office. Great customer service from Angel. From beginning to end they made a tough time easy. Would highly recommend to anyone. Absolutely the best plumbing company I have felt with.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2019.
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