Progressive Plumbing
Unknown
No response data yet
Not Verified
No emergency data in reviews
Premium
Based on review analysis
2 concerns
No show and cancellation pattern: 2 of 5 reviews document appointment failures (no show after weeks of waiting; technician unwilling to proceed with scheduled job), suggesting systemic scheduling or commitment issues., Technician attitude inconsistency: One technician (James) described as unable to wait to leave the property, contradicting the integrity and dedication shown by other techs—suggests variable staff accountability.
Trust Score: 0/100 · Based on 18 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 18 Reviews Tell Us
Emergency Response
Severe appointment reliability issues: Multiple weeks of waiting followed by job cancellation after initial 2-week delay; customer forced to source emergency replacement.
What To Watch Out For
Severe appointment reliability issues: Multiple weeks of waiting followed by job cancellation after initial 2-week delay; customer forced to source emergency replacement.
Technician reluctance on scheduled jobs: Technician (James) prioritized other jobs over a pre-scheduled appointment, rescheduled by the customer to accommodate the company's own schedule change.
Poor communication around job scope: Customer was blamed for not providing adequate initial description after appointment had already been rescheduled once.
No show and cancellation pattern: 2 of 5 reviews document appointment failures (no show after weeks of waiting; technician unwilling to proceed with scheduled job), suggesting systemic scheduling or commitment issues.
Technician attitude inconsistency: One technician (James) described as unable to wait to leave the property, contradicting the integrity and dedication shown by other techs—suggests variable staff accountability.
Quality & Professionalism
Outstanding workmanship quality: 2 of 5 reviews highlight technicians who refused to leave until the problem was fully solved, demonstrating exceptional problem-solving commitment.
Positive home office and field staff interactions: 2 reviews specifically praise customer service from the office and individual technicians (Angel and Paul) for professionalism and courtesy.
Communication
Poor communication around job scope: Customer was blamed for not providing adequate initial description after appointment had already been rescheduled once.
Customer reviews
Reviews from Google, Yelp & more
Todd made sure he stayed here at the house until he solved our problem. We are very sure no other service provider would have stuck with the issue as long as he did. His philosophy is that he WILL NOT LEAVE UNTIL THE PIPE IS CLEARED. It is awesome to have a person with such integrity working in our home. Thank you Todd!
Great customer service from the home office. Great customer service from Angel. From beginning to end they made a tough time easy. Would highly recommend to anyone. Absolutely the best plumbing company I have felt with.
Paul the General Manager personally helped make sure my dry sauna unit was working properly after install. Turns out it was operator error on my part and at no time was I given a hard time or talked down to. Thank you guys very much.
Waited for several weeks to have service done, they never showed up and decided that they didn't want to do the job anymore after the 2 weeks of wait. So that's several weeks lost of wasted water only to deal with an obnoxious secretary. Go with Brownie Pumbing. They cost a little bit more, but you get quicker service and better attitude. The reason why they are so booked is because they are so cheap ($80 per service) not because they are good. $40 saving is not worth the aggravation and the insult. I wonder how do they stay in business, maybe it's the $80 a call. Your sanity in your home is worth more than $40. P.S. I dont work for Browniw, I promise you.
Poor customer service. The technician, James, did not want to do our repairs even though we had scheduled a week and a half out because they had other more time consuming jobs that day. He couldn't wait to leave the property. We had already agreed to change the time of our scheduled appointment to accomodate them due to a change in their own schedule. I was then told that I should have given them a better description of the work to be done at our house. Very disappointed in scheduling staff and technician. We were able to call another plumbing company from Orlando the same day and they handled all of our needs.
Business details
Service area
Based in Clermont. Serves 8 nearby cities within 20 miles:
Progressive Plumbing