Pro-Tech Air Conditioning & Plumbing Service, Inc

Michael K. was professional in his assessment and solution to a problem with our AC. He offered options for resolution and made the repairs in a timely fashion getting our AC back online asap. In addition, he explained some updates around their Comfort Plus program that had changed since we initially signed up and it now offers higher discounts and a cheaper annual fee. Prices could use a look for refresh vs the newer corporate rate/feel you have now, but no complaints with the tech.

I am so happy to be a customer of Pro-Tech for our plumbing and air conditioning services. We can always count on them to get to us as fast as they can. This time it was Cody who came to our plumbing rescue. The ultimate solution was more complicated than we first thought, but Cody (and the office team) never gave up on fixing it and everyone was kind and considerate from start to finish. Thanks, Cody.

Found Joe to be very personable and client satisfaction driven. He took extra measures to ensure our needs were met. We are a commercial property, so response and workmanship is a priority when choosing our service vendors.

Absolute nightmare to deal with. Poor communication, didn't pull permits, installed broken hardware. Go with literally anyone else. One star is too generous. They installed a new variable Daikin AC system, UV cleaning system, breaker panel, and home surge protector. The new AC unit died within a day and I had to call technicians out to fix the brand new system. After the new breaker box was installed part of the house would randomly lose power. Another tech came out to see what was going on and said an old broken breaker had been put in. He asked who did the initial work and wasn't surprised to hear it was done poorly. The new panel install (by the guy that put in a broken breaker) was finished with "I hope the inspector doesn't look to close, this might not pass." After a month of trying to get an inspection scheduled with weekly calls and constant assurances it would be "done immediately" and "someone will call you soon" I asked the county permits office if I can schedule it myself (especially after the issues with the breaker panel I was worried about the wiring) and they said no permit existed for the work that was completed. Finally after another few weeks of waiting the inspection was completed and somehow passed. Now I am sitting at 68% indoor humidity, and mold growth in my home (I never had this problem before). They came out for an annual inspection unrelated to any of my problems and the sales associate deflected all of issues. He said my duct work was old and not built for a newer unit, even though pro-tech already inspected it and said it was fine before doing the installation. He said I needed new duct work (which pro-tech would happily sell me!) and it probably wasn't mentioned because I couldn't financially afford it despite paying in full with cash for the AC unit. So that just tells me they want to get the sale no matter what and will lie about duct work being in good enough condition just to upsell later. He then said if I used better filters I wouldn't have the issue (and they'd be happy to sell me them!) He then said that actually the UV light (that they installed) isn't great, but they'd be so happy to sell me a better one. So they lie about duct work being good enough, don't say that I'll probably need specialized air filters, and apparently install low-quality equipment in the form of the UV light. When I brought up all the other issues I had the sales associate said they had some bad employees and they were firing people. That's not fixing my problems either! I don't feel better knowing someone is losing their job if a mistake is made, I just want it fixed. I waited to see if they could salvage the situation and make things right, but nothing happened aside from replies of "someone will get back to you." What's the point of a labor warranty if nothing is done? Now I'm probably going to have to call another AC company to figure out whats wrong with my system. But I HAVE heard back five times now from the upsell department ask if I want to go through with over an additional $12,000 worth of work. Anyway shout out to the technicians Mitchell and Cody for being the two knowledgeable people I've dealt with that have actually attempted to fix things.

I called at 4:08pm to make a service appointment time and was booked to have a tech come out the next day between 10am and 2pm. During the same conversation the rep asked if I actually wanted an earlier time and I said no 10am would be fine. So I sat and thought about it and at 4:38pm I called back and was told sorry you don’t have an appointment and the earliest appointment available is actually two days later. What kind of service is that? If I hadn’t called in I was never even gonna be notified that I didn’t even have appointment. Spoke to Sherrica a manager and was told that their system allows them to overbook and then they call the members to re-schedule. What kind of system is that. I moved from Frank Gay but was trying to save money and after this lack of service from Pro Trch I will be switching back. You know what they say you get what you pay for. By the way same thing happened with my annual maintenance service we purchased. Booked an appointment for Monday July 21 and then a couple days before pushed off until July 31. So unreliable. If you want to help send out a technician today Tuesday July 22. Update: It’s now Aug 7 and our unit is still NOT working. We have had 8 technicians come out from Pro Tech, have spent over $1500 dollars for parts that obviously aren’t the issue. They think it’s the pressure switch cuz the system keeps going into a lock out mode. Now the unit is freezing up on the inside visible frost on pipes and the floor in front of the register is getting super super cold. We were told it’s because the filter inside the unit was too small. Filter was taken out and still the unit freezes and unfreezes. And the fans are constantly running on the inside unit whether the AC is off or not.This is our last time using Pro Tech once they they this latest “fix” if it doesn’t work we are going somewhere else and I will fighting with the company to pay for it cause this is ridiculous. Can anyone recommend another provider for us. I know DelAir and Frank Gay and liked their work. Tried to get a deal but like I said before you get what you pay for. Over two weeks with no air and 8 technicians…….i need a solution. Pictures of the freezing pipes below and they were taken this morning and last night