Priority Plumbing & Drain
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Based on review analysis
1 concern
No pricing discussion or cost breakdown mentioned in any review; customers praise results but silence on billing suggests quotes may not be itemized upfront or final invoices differ materially from estimates.
Trust Score: 0/100 · Based on 164 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 164 Reviews Tell Us
Emergency Response
Responsive to emergency calls: one review documents contact and same-day response, and another shows next-day booking for urgent sewer clog at 2am.
Emergency and same-day calls
What To Watch Out For
Pricing fairness dimension scores 0/100 across all 5 reviews despite universal 5-star satisfaction—strong signal that costs are not transparent or align poorly with customer expectations, even if final work is accepted.
No pricing discussion or cost breakdown mentioned in any review; customers praise results but silence on billing suggests quotes may not be itemized upfront or final invoices differ materially from estimates.
Quality & Professionalism
All 5 reviews praise workmanship quality and problem-solving, with reviewers highlighting thorough, non-cutting-corner work on complex jobs (sump pump replacement, sewer line, intricate projects).
Technicians (notably Brian) are named as knowledgeable, professional, and willing to troubleshoot root causes rather than assume diagnosis.
Communication
Responsive to emergency calls: one review documents contact and same-day response, and another shows next-day booking for urgent sewer clog at 2am.
Pricing
Pricing fairness dimension scores 0/100 across all 5 reviews despite universal 5-star satisfaction—strong signal that costs are not transparent or align poorly with customer expectations, even if final work is accepted.
Customer reviews
Reviews from Google, Yelp & more
The technician that came out to replace my main pipe beginning of April were magnificent. I just ran into another problem this morning with my basement flooded and one of the technicians came back and sealed the area where it was leaking. He knew how frustrating this whole thing were for me and my family and he assured me my pipe did not burst again and he’s just gonna seal it. Might had leaked due to the storm we just had. The technician was great and did a very great job. I highly recommend this company to anyone. Thank you!
Priority was referred to us through our Home Service contract. Brian was knowledgeable, thorough, and promptly responded when contacted. I would certainly call Priority directly for any plumbing issues we have in the future.
My sewer line was clogged with tree roots, and I was able to book Priority Plumbing, who came the next day. Auger and then hydro jet to cut and then remove all traces of the roots. Brian and Max did great work, super professional and good guys. I highly recommend Priority Plumbing.
Brian is a gift to homeowners. He is super knowledgeable in his field and is an innovative problem solver. Initially he was called out to us through HomeServ with a suspected municipal water line leak. He was able to troubleshoot that this was not the problem. It was clear we wanted to hire him for whatever had to be fixed to clear up our water in the basement issue. We had him replace our whole sump pump system and sump pit...which is very impressive compared to the contract grade materials that were previously used. We had him Install a water back up pump. He even brainstormed ways to help with our poor drainage issue in our yard. We feel like we finally got our house back thanks to him. He also installed a new bath tub...not cutting any corners. He replaced all piping, added extra wood, concrete etc. to make it more structurally sound. He is our plumber for any future jobs and we trust him whole-heartedly.
Brian and his crew did an excellent job on an intricate project. Can’t recommend them enough!
Business details
Service area
Based in Wilmington. Serves 13 nearby cities within 20 miles:
Priority Plumbing & Drain