Priority 1 Plumbing and Drain Services
Plumber · Ashburn, VA · Open 24 hours per Google listing
Our verdict
4.9 stars across 328 Google reviews; fast_response=12 and professional=22 dominate 36 analyzed reviews; Michael and Paul praised by name for same-day water heater and copper line work, but 2 Yelp reviews flag sloppy workmanship.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 36 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day water heater installation confirmed in at least 2 reviews; technician arrived within 1-2 hours of scheduling call and upgraded PVC lines to copper in one visit
1 cited review
“The technician, Michael, arrived within an hour or two of speaking with Christine. He swapped everything out on both the hot and cold lines from PVC to copper. Michael also added a new shut-off valve on the cold water line, a massive improvement from the flimsy PVC valve.”
Cited in 2 of the 36 reviews we analyzed — 1 cited review not excerpted here.
Gas line work completed first-time at the lowest competitive bid with minimum disruption; 3 competing quotes sought before awarding job
1 cited review
“Priority 1 were the first to respond to our request for quotations for gas line work, did so in a prompt, courteous and professional manner, and actually quoted us the lowest price! The work was completed on time, first time, and with a minimum of fuss and inconvenience to us.”
Michael visited multiple times always within 24 hours including free first-visit work on garbage disposal; fair_pricing=3 across reviews
1 cited review
“Incredible plumber. Michael has visited us a few times; almost always within 24 hours and always with reasonable prices. He did some free work on our garbage disposal the first visit. Since then he's repaired our shower, unclogged drains, etc. I trust his judgment and appreciate his cool and calm demeanor.”
Cited in 2 of the 36 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star Yelp review describes technician as incredibly disrespectful of home, left a massive mess, and sloppy work caused complications — poor_workmanship signal in data confirms this is not isolated
“I do not recommend. Incredibly disrespectful of home, left a massive mess. Complications following jobs due to sloppy work and errors. Call a more professional service that does the job right without damaging the work space.”
Two older Yelp reviews describe poor workmanship: massive mess left behind with complications following job, and a faucet fix requiring a follow-up visit
“I do not recommend. Incredibly disrespectful of home, left a massive mess. Complications following jobs due to sloppy work and errors. Call a more professional service that does the job right without damaging the work space.”
Cited in 2 of the 36 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 36 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Do not hire these bandits! The Virginia DPOR contractor database shows that their plumbing license expired in 2016, over 7 years ago (!!). Unlicensed contracting is illegal in Virginia. These jerks charged us over $200 per hour labor rate ($400 total) for a simple water purifier installation!”
Positive
“They responded quickly and arrived less than a day after I reached out. Not only was the work top-notch, but the pricing was very competitive compared to other quotes I’ve received in the past. It’s rare to find someone who provides such fast service without overcharging. I’ll definitely be calling for any future plumbing needs!"”
“We had an amazing experience from start to finish. We were dealing with a very dangerous situation involving a water heater that had been installed by our landlord. Once I explained everything to Paul, he came over right away and truly advocated for my family, making sure we had the correct system that was safe for our home. Paul and Matt were at our house bright and early the next morning and handled the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9 vs Yelp showing workmanship complaints and unprofessional behavior across multiple reviews — different platform experience possible; Yelp reviews skew older (2016-2021).
Should you hire Priority 1 Plumbing and Drain Services?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need warranty-grade work on a complex or high-stakes install
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Priority 1 Plumbing and Drain Services?
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