Prime Plumbing & Heating
Plumber · Westminster, CO · Open 24 hours per Google listing
Our verdict
14 of 100 reviews mention fast response and the named techs (Trevor, James, Fernando, Francisco) get specific praise. The weakness pattern is pricing — one 2-star reports a $2,300 quote on a 5-year-old water heater leak that the homeowner felt was inflated for a planned renovation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Tech Fernando did a cast-iron pipe replacement on a Sunday during the AFC championship game and kept the property manager updated by text the whole way
1 cited review
“Fernando came out this weekend to do a cast iron pipe replacement and he texted me when on the way, communicated with me in between, and told me when the job was completed.”
Tech James Baker is repeatedly described as transparent on price and 'no games' — including by a customer who works in sales and flags high-pressure tactics by trade
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Older Yelp 1-star reports a boiler repair that failed two days later, followed by a $1,400 estimate plus a $550 return-visit fee with no acknowledgement the first repair didn't work
“the technician did nothing to evaluate or repair the actual problem with my boiler so it stopped working again two days later. When I called to inform Prime plumbing that the problem wasn't fixed they said I had to accept a $1,400.00 estimate as well as a $550.00 estimate for them to come back out”
Google 2-star reports a $2,300 quote on a 5-year-old water heater leak the customer felt was inflated — they pushed back on add-ons like a drain pan that 'all recommended'
“they quoted me $2,300 to fix it. I felt like they did not have my best interest in mind and were just trying to extract the most amount of money possible. I explained I was doing a renovation soon so wanted the most cost effective fix.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I got their name from Tom Martino's referral list for a leak in my 5 year old water heater, so I expect to pay a premium for a vetted company. The initial communication was professional and good, and the work they did was was fine but here are my issues with this company: they quoted me $2,300 to fix it. I felt like they did not have my best interest in mind and were just trying to extract the most amount of money …”
“I called Prime Plumbing & Heating to come out to fix my boiler last Friday. When the technician arrived he had my boiler working again after only a few minutes which I thought was great at first. It turned out however that the technician did nothing to evaluate or repair the actual problem with my boiler so it stopped working again two days later. When I called to inform Prime plumbing that the problem wasn't fixed …”
“I have known of Nathan and his business: Colorado Prime Plumbing and Heating because I worked as a board member as VP at an apartment complex for 3 plus years...I contacted him a couple times...he always sent some other person out to show up...or NOT show up. I recently had a plumbing leak that needing fixing and thought I would give him another chance. I explained in the message that I wanted to not only fix the …”
Positive
“I had a great experience with Prime Plumbing and Heating! They were recommended to me when I was back home in Colorado. The Prime team was very professional in helping me troubleshoot, and diagnosed my issue quickly. I felt well taken care of!”
“Prime Plumbing and Heating exceeded my expectations when they sent Trevor to figure out what led to an alarming leak under our kitchen sink. Trevor communicated professionally with my husband and I throughout the entire process, and so we felt very comfortable with his diagnosis, and the solution he provided was affordable as well. He fixed the problem same-day, and while he was very efficient, we could tell he was …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Prime Plumbing & Heating?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Prime Plumbing & Heating?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Prime Plumbing & Heatingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westminster · Littleton