Prime Plumbing & Drains, LLC
Plumber · Lawrence, IN
Our verdict
Excellent workmanship and communication, but expect 2-week delays if parts aren't on-site—call ahead for emergencies rather than hoping for same-day service.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviews praise professional, efficient work and clear communication with customers
2 cited reviews
“Alex was professional, efficient and fixed our kitchen sink drainage.”
“They communicated very well and explained everything clearly.”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Flexible scheduling for urgent requests; one commercial client notes they 'accommodate all last minute requests'
Cited in 1 of the 5 reviews we analyzed.
Proactive problem-solving: technician coordinated hot water heater replacement to avoid weekend service loss
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Parts inventory issue led to multi-week delay on a single job; technician arrived for assessment without required part, necessitating a second trip
“Had to wait two weeks before they could come back and fix it.”
Appointment availability severely constrains emergency response: customer waited 2 weeks after initial assessment because 'their appointments were filled up'
“Had to wait two weeks before they could come back and fix it.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“I had a pipe that was leading from the house outside to the irrigation system leaking. Alex did a good job fixing it. The only issue was when he initially came to assess, he needed a part that he didn’t have with him. So I had to wait another two weeks before they could come back and fix it, as their appointments were filled up. Alex explained details of the work that he did, and answered any questions I had. …”
“Prime is my go to plumbing company for all of my clients! They have one of a kind customer service and accommodate all of my last minute requests. Great communication, very prompt, and get the job done! Highly recommend!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 189 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
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Find plumbers near you
Prime Plumbing & Drains, LLCisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Indianapolis · Brownsburg · Greenfield · Sheridan