Prime Plumbing & Drains, LLC
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Based on review analysis
1 concern
Parts inventory issue led to multi week delay on a single job; technician arrived for assessment without required part, necessitating a second trip
Trust Score: 0/100 · Based on 189 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 189 Reviews Tell Us
Emergency Response
Emergency and same-day calls
Appointment availability severely constrains emergency response: customer waited 2 weeks after initial assessment because 'their appointments were filled up'
What To Watch Out For
Appointment availability severely constrains emergency response: customer waited 2 weeks after initial assessment because 'their appointments were filled up'
Parts inventory issue led to multi week delay on a single job; technician arrived for assessment without required part, necessitating a second trip
Quality & Professionalism
All 5 reviews praise professional, efficient work and clear communication with customers
Communication
All 5 reviews praise professional, efficient work and clear communication with customers
Customer reviews
Reviews from Google, Yelp & more
I had a pipe that was leading from the house outside to the irrigation system leaking. Alex did a good job fixing it. The only issue was when he initially came to assess, he needed a part that he didn’t have with him. So I had to wait another two weeks before they could come back and fix it, as their appointments were filled up. Alex explained details of the work that he did, and answered any questions I had. Overall-A good company to work with.
Prime is my go to plumbing company for all of my clients! They have one of a kind customer service and accommodate all of my last minute requests. Great communication, very prompt, and get the job done! Highly recommend!
Alex was professional, efficient and fixed our kitchen sink drainage issue. Communication with front office was great. Will highly recommend prime plumbing.
Josh made time on short notice to evaluate my hot water heater issue and talked through multiple options. We needed a replacement and he worked out the schedule to make sure we didn’t go without hot water over the weekend. Brandon arrived early and expertly completed the install, communicating his progress throughout. He made sure we had all pipes running clear and cleaned up before he left. Would recommend to anyone in need of fast, professional plumbing service!
Prime Plumbing & Drains were great. They communicated very well and they explained everything to myself & my client. Their attention to detail on the invoice was spectacular. I would recommend them to anyone needing any type of plumbing work done.
Business details
Service area
Based in Lawrence. Serves 10 nearby cities within 20 miles:
Prime Plumbing & Drains, LLC