Prescott Plumbing
Plumber · Prescott Valley, AZ · Open 24 hours per Google listing
Our verdict
Exceptional same-day emergency response and honest pricing, but 2-3 documented service failures and unresolved follow-up issues create real risk for complex jobs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 40 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day emergency response: 6 reviews explicitly mention same-day or rapid arrival, critical for burst pipes at 2am
Cited in 6 of the 40 reviews we analyzed.
Fair pricing and willingness to challenge unnecessary upsells: 5 reviews praise honest pricing or refusing inflated repair recommendations
2 cited reviews
“Trustworthy, honest, affordable, professional, knowledgeable and genuinely kind”
“Very fair prices, quick service, and professional”
Cited in 5 of the 40 reviews we analyzed — 3 cited reviews not excerpted here.
Willingness to go extra mile on difficult jobs: 3 reviews highlight problem-solving effort on access issues and complex repairs
Cited in 3 of the 40 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
3 one-star reviews (7.5% of 40 analyzed) cite service failure, incomplete repairs, inadequate follow-up, or billing disputes on failed work—pattern suggests issues with complex drain/clog jobs and post-service accountability
Cited in 3 of the 40 reviews we analyzed.
Red flag
Large platform rating discrepancy: Google 4.6/5 (33 reviews) vs Yelp 3/5 (6 reviews)—the 1.6-star gap suggests negative reviews may cluster on Yelp, and 1 Yelp review explicitly accuses business of fake Google reviews
Cited in 1 of the 40 reviews we analyzed.
Red flag
One 4/5 review documents inability to complete emergency after-hours clog repair and unavailability for callback due to full schedule, leaving customer without resolution
“He communicated well and came when he said he would”
Incomplete follow-up on failed jobs: 1 review documents unresolved main-line clog left open for months with repeated unanswered callbacks and refusal to return without additional charge
Cited in 1 of the 40 reviews we analyzed.
Charging for failed service attempts: 1 review reports $155 charge for unsuccessful toilet unclogging, then resisted customer dispute when problem recurred 3 days later
Cited in 1 of the 40 reviews we analyzed.
Potential quality control issues: 1 review alleges poor attention to detail resulting in significant damage and cost to homeowner
Cited in 1 of the 40 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 40 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“He did a job on Feb. replaced pipes Etc. In Aug a piece he replaced broke & I list tons on water again $613 worth. He finally sent his Dons to repair part. It started to rain so they left & left hoke open. I called later to get it finished. He said he was busy, get to when he could. Called 3 mire times. Finally he said he have to charge me sgsin to close hoie. I'm an elderly widow & finally have had to cover it …”
“Prescott Plumbing came out to attempt to fix a stopped up toilet and failed, yet charged $155 regardless. They used an augur for a full 5 minutes, declared it was cleared and left. 3 days later, the toilet backed up again. They did not send the bill for a full couple of weeks so I suspected perhaps they were not going to charge since they were called and told the problem had not been alleviated but oh no..... I …”
“Not a very attention to detail type of company. They both (Charlie and Tricia) really screwed up and cost me a lot of unnecessary headaches. Lack of an education and being ignorant was the root cause analysis. NEVER AGAIN!!! He even has his wife Tricia Gorlick and family leave fake reviews for the company right here below...WTH? BEWARE they are cheats!!!”
Positive
“Charlie is so responsive and does GREAT work! Replaced our water heater same day service. Highly recommend!”
“BEST plumber in town! week before Christmas and everyone was booked till first of the year. This company came out and fixed my issues and it was same day! reasonable and honest and now the only plumber I will ever call.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Sep 2025.
Across platforms
Google 4.6/5 vs Yelp 3.0/5 represents a 1.6-star gap. Yelp reviews document unresolved billing disputes and service failures; one reviewer explicitly alleges fake Google reviews. This discrepancy suggests either different customer expectations between platforms or potential review management issues.
Should you hire Prescott Plumbing?
Best for
- Water heater install/repair
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Prescott Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Prescott Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Prescott Valley · Chino Valley · Skull Valley