Premier Rooter Plumbing and Drain Services
Plumber · Dunedin, FL · Open 24 hours per Google listing
Our verdict
4.9-star average across 432 Google reviews; 83 of 100 analyzed are 5-star, but 15 one-star reviews and 2 surprise-fee complaints signal a split experience on pricing and warranty follow-through.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast response cited in 19 of 100 reviews (themeCounts.fast_response=19); same-day and New Year's Day service documented across multiple reviews.
1 cited review
“Josh did a great job installing our new water heater and explained everything he did and why he was doing it. We called and left a message with the answering service on Saturday when we found our old one was leaking, and they called us back first thing Monday morning and were out here doing the job Monday at noon.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Water heater installation is the top service (16 mentions, avgRating ~4.8); technicians explain work, arrive on time, and resolve same-day.
1 cited review
“Josh did a great job installing our new water heater and explained everything he did and why he was doing it. We called and left a message with the answering service on Saturday when we found our old one was leaking, and they called us back first thing Monday morning and were out here doing the job Monday at noon.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Whole-house drain and sewer work handled effectively; team resolved a clog another company failed to clear over 2 days.
1 cited review
“Came to unclog a very difficult whole house clogging and backing up that we dealt with for a few days. Another plumbing company came the first 2 days and couldn't get the issue resolved. Turns out it was all the way on the city side but Felix and company figured out the issue and were relentless in resolving the clog for the time being.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty follow-through disputed: 1-star Yelp reviewer says on-call plumber told her to have her dad replace a failed heating element himself rather than honoring a warranty repair.
Cited in 1 of the 100 reviews we analyzed.
Red flag
Show-up-to-charge scam alleged: reviewer says tech arrived without the needed part, charged $135 for doing nothing, and owner laughed when confronted.
Cited in 1 of the 100 reviews we analyzed.
Pricing draws complaints in 6 of 100 reviews (themeCounts.expensive=6); one reviewer called the water heater replacement 'expensive' with difficult permitting delays.
Cited in 2 of the 100 reviews we analyzed.
2 reviews flag surprise or deceptive fees — one reviewer reports being charged $135 for a no-show technician who arrived without the needed water heater.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Less than six months ago, Dunedin Plumbing replaced my water heater, a process that involved a lot of back-and-forth with the electrician, the city, and permits--an ordeal I recognize may not be entirely their fault. The replacement was expensive. Fast forward to this weekend, when I discovered the heating element in my unit had failed. I contacted their on-call plumber and explained my dad diagnosed the issue. He …”
“This review is another review not based on service, but the numerous reviews this company has for a driving record. Was tailgated by one of there vans, until the car in front of me had to make an emergency stop, do to someone pulling out in front of them. The DPV flew around my car almost side swiping me and the car in front of me. The DPV then cut the car off in front of me and the proceeds to tailgate another car. …”
“I closed on my townhome in February 2019, had Dunedin Plumbing install a new toilet up and down in March 2019. And Sunday at 8:30pm I heard dripping from the ceiling- I turned and the ceiling was opening. I immediately called Dunedin Plumbing and they said it was a higher cost on Sundays so they came and shut off the water and left. Monday Tyler from Dunedin Plumbing came back and said whoever did the …”
Positive
“Very professional and courageous! Replaced main sewer lateral from house to septic and installed a new toilet! Very neat workmanship and prompt service! Definitely recommend!”
“Chris came out to help our company out with a plumbing issue. He did a fantastic job and was very knowledgeable. I would highly recommend their business.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google 5.0 stars vs Yelp showing 1-star complaints about fees and warranty refusal. BBB unaccredited with no complaint data. Split platform sentiment warrants caution.
Should you hire Premier Rooter Plumbing and Drain Services?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Premier Rooter Plumbing and Drain Services?
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