Premier Plumbing Pros

Very professional. It was a guy by the name of Carl that came and completed the job. He was on time and explained to me the issue and what he did to fix it. Very knowledgeable. I would call them again.

Quick efficient work. Great people! Considerate and courteous. Calvin paid attention to all of our concerns and went above and beyond to resolve all issues.

Shocking levels of unaccountability from this company. Paid $425 for a sewer line inspection on a property specifically to obtain video footage to send to my realtor. I received all invoices, estimates and other docs to my email so I know they have my info correct. The folks in the office claimed the emails containing the sewer footage just bounced back every time (yeah right). Yesterday Laura M. had the nerve to send me a video file timestamped a full month before my inspection date! Video shows chain link fence before the camera goes into the sewer... There's no such fence on that property! If I had sent that video to my realtor without checking the footage I would be liable for misrepresentation and completely screwed. Now a full week has gone by, the inspection window for the property is closed and I still do not have what I paid for. They cannot be trusted with simple tasks, they shift blame and cover up their mistakes. I'd hate to see what they do to customers once they have them over a barrel in the middle of a job. LOOK ELSEWHERE, ANYWHERE BUT HERE.

Avoid. I had a guy come out to look at some plumbing work I wanted done. A young man came out and as he was talking about wear and tear on a system, the guy violently open and closed faucets and shook stuff. I figured he probably knows what these things can take, because I never treat my things so roughly. But when we got to my water heater, I asked if the fittings could be replace as they were very visibly corroded. He said no, a full replacement was in order, and that's fine. I figured as much, but then the guy wanted to talk about the hardline copper he'd put in, shaking the hoses to demonstrate. A fitting snapped and we both got sprayed with warm water. He put the fitting back, but it was still leaking now, so I no longer had the luxury of time or planning. I kicked him to the curb and called Conway. Conway had a new heater installed within 24 hours. Premier eventually came back about 2 weeks later with a quote. They beat Conway's price, but if they had just not sent an erratic tech, and worked with me on the price after BREAKING MY STUFF, they would have sold me a new water heater install. I made multiple attempts to just get my $75 diagnostic fee back, but they ghosted me every time, so now this review comes out. Go with Conway. It's more expensive, but they're worth it. Edit: It was $89, and it was charged on 2025-04-29

The guys doing the work are excellent and do a great job. The administration side of the operation leaves a lot to be desired - most of all in the communication area. In my case I spent literally a week being told that the job would be done 'tomorrow'. And 'tomorrow' I didn't hear a thing until I called to ask what was going on in the late afternoon - where I was once again told 'tomorrow'. All in all - the job that was supposed to be done on Monday was finally done on Saturday - but as far as I can tell, it was done well.