Premier 1 Plumbing, Inc.

I noticed some weird damp spots in the yard near the main line and was dreading having the whole lawn dug up for a repair. Alexis was great at communicating the entire trenchless pipe repair process and walked me through how they could reline the existing pipe from the inside instead. It was actually pretty cool to see the camera footage of the roots and then hear exactly how the epoxy liner would seal everything up without a backhoe ruining my landscaping. Having someone who actually explains the timeline and the tech behind the fix made me feel way more confident about the whole investment.

The kitchen sink had been backing up for a week and a simple snake wasnt doing anything for the grease buildup in those old Burbank pipes. Alexis in the office was great at setting up everything and it was all on time which started the experience off right. Junior showed up and explained how the hydrojet would actually clear the walls of the pipe instead of just poking a hole in the clog. He was careful not to make a mess under the cabinets and the drains are flowing better than they have in years.

We tried Premier 1 Plumbing for the first time this Tuesday and they were just fine! I know there are cheaper options with other drain cleaning services, but we've used those others before and well it sometimes is not quite right. The other companies guys were not so patient/ professional / knowledgeable or concerned with getting it right.

David and Junior used their camera to inspect my drain pipe, they showed me where the problem began and where it was more serious. They used a special tool to locate exactly where the camera head was exactly how deep!

Junior explained that a standard snake was only going to poke a small hole in the clog and that I really needed a full hydrojetting in Pasadena to actually scrub the pipe walls. He showed me the before and after on the monitor and you could see a huge difference in how much gunk was removed from the main line. It is cool to see a technician who actually has the right high pressure equipment to do the job properly instead of just doing a temporary fix. The drains have never flowed this fast since we moved in.

Literally had a puddle forming under my water heater on a Sunday morning and was totally bracing for a huge repair bill. This plumber showed up in like forty minutes and it turned out to just be a loose connection on the intake pipe. He tightened everything up and checked the pressure valve while he was here just to be safe. Super honest guy and didn't even try to charge me an arm and a leg for a weekend house call.