Poseidon Plumbing
Plumber · Brighton, CO
Our verdict
4.3★ across 47 reviews, 13 of 60 sampled are 1-star — water heater and garbage disposal work confirmed, but price-bait documented (quoted $350 for jetter, upped after scheduling) and tech caused leak then went silent for 2 weeks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 60 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
What reviewers praise
Sunday service confirmed: technician came out on Sunday without extra charge mentioned, quick and knowledgeable (jibeLoeKsRQKPSQ2q033)
Cited in 1 of the 60 reviews we analyzed.
Fast response praised in 7 of 60 sampled reviews (themeCounts.fast_response=7); sump pump resolved quickly at fair price
1 cited review
“Craig was the tech who visited my condo and ket me tell you, I have never felt so respected while he was fixing my leaking tub! The professionalism was amazing! He explained everything he was doing and was on time.”
Cited in 2 of the 60 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Price bait documented: quoted $350 for jetter service, upped price when customer tried to schedule with no valid explanation — customer has screenshot of original quote
“The price we were given was around 350 for the jetter, as shown in the picture. When we went to schedule to have it fixed they upped the price and gave an excuse why they increased the price that wasn't part of the original agree[ment]”
Cited in 2 of the 60 reviews we analyzed.
Red flag
Rude/unprofessional technician documented: Yelp reviewer had to threaten police to remove Owen who refused to do job and engaged with unrelated tenant dispute
Cited in 1 of the 60 reviews we analyzed.
Red flag
Water heater install with active mold growth — company marked job 'completed' while refusing to call back customer with no hot water and 8-month-old infant for 4+ days
“No hot water for the past 4 days...They came out a day later, checked things out and haven't heard back since. When I checked the app with AHS today it's been marked as "service completed" which is a complete lie.”
Inconsistent technician quality: Yelp 1-star reviewer documents first tech sent was incompetent, took things apart without cleaning up; second tech fixed it but added days of delay
Cited in 1 of the 60 reviews we analyzed.
Post-job communication failures: tech caused leak, did not call back for 2 weeks despite voicemails; only responded after negative review was posted
“they caused a leak and now Poseidon will not pick up my phone calls or respond to my voicemails and it's going on 2 weeks.”
Keep it in proportion: these concerns are cited in 6 of the 60 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The technician and employees were professional and performed their jobs to a satisfactory standard. However, their customer service was outrageously unacceptable. I had to have two things done to the my house, which one they completed (water heater), and a clogged sink, which they advised would require a jetter. The water heater we payed for which was around 1200.00$. The price we were given was around 350 for the …”
“No hot water for the past 4 days. I understand there was a holiday in the middle but it’s supposed to be a “priority”. Can’t get a call back to schedule anything. As others, AHS sent us to them for our hot water tank and a slow drain. They came out a day later, checked things out and haven’t heard back since. When I checked the app with AHS today it’s been marked as “service completed” which is a complete lie. …”
“Poseidon was sent by AHS warranty company to replace by broken water heater. The apprentice plumbers - Craig and Owen did a horrible job. When i called the owners- Jason and Heather to complain, they sent them back to fix all the mess but still did not complete the job as i later found out my sinks in the basement were not flowing. Owen argued with me about the clumsy job they did and was very unprofessional. When i …”
Positive
“Owen was the technician sent out - 5 stars for him. He was polite, respectful, diagnosed and fixed the issue very quickly while explaining to me what was going on, as well as next steps should I notice the problem come back and how to reach out to AHS. The company also reached out quickly to schedule my service. The only downside to my experience is that the morning of my scheduled appointment I got a text that …”
“I’m seriously impressed with Poseidon’s fast and professional service. They worked around my schedule, which is rare these days. Craig—the technician they sent—showed up right on time with a great attitude and got straight to business. He listened, checked everything I mentioned, explained the problem in plain language, then grabbed the right tools and handled it without wasting a minute. Clean work, no mess, no …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google 4.3★ with Yelp showing multiple 1-star reviews documenting rude technicians and mold/water heater issues — consistent negative pattern across both platforms.
Should you hire Poseidon Plumbing?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Poseidon Plumbing?
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Find plumbers near you
Poseidon Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hudson · Westminster · Platteville · Watkins