Plumbpro Plumbing Services
Plumber · Athens, AL · Open 24 hours per Google listing
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Our verdict
Plumbpro holds 4.6 stars on 35 reviews with fast_response=8 and 8 of 30 five-star reviews praising same-day speed, but 3 unprofessional-conduct complaints and 1 pricing gripe create a trust gap.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 37 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day and within-the-hour response confirmed across multiple reviews; one team arrived and finished a repair within an hour on Memorial Day weekend.
2 cited reviews
“Thomas and Codi from Plumpro came out on memorial day weekend, was quick, knowledgeable, and incredibly nice and professional. They got to my house quick and repaired my problem within the hour. Awesome people and was more affordable than I was anticipating.”
“Very responsive and quick to come out to calls. Mike is very professional and we are really happy to have a good working relationship with him and his company!”
Cited in 3 of the 37 reviews we analyzed — 1 cited review not excerpted here.
Pricing competitive: 2 reviews cite work coming in cheaper than anticipated; 1 reviewer called the price 'more affordable than I was anticipating' on a holiday weekend call.
2 cited reviews
“Thomas and Codi from Plumpro came out on memorial day weekend, was quick, knowledgeable, and incredibly nice and professional. They got to my house quick and repaired my problem within the hour. Awesome people and was more affordable than I was anticipating.”
“Showed up when they said they would, and did good work for a reasonable price. Can't ask for much more!”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
2 independent 1-star reviews from different customers describe the same technician (Thomas) as rude and inappropriately flirtatious — consistent pattern with <37 reviews analyzed.
“Thomas was extremely unprofessional. He was rude, yet oddly flirty, to the point that it even made my husband uncomfortable. Because of this behavior, I will not be using this company again and cannot recommend them.”
Cited in 2 of the 37 reviews we analyzed.
Conduct complaints in 3 of 37 analyzed reviews flag unprofessional behavior (tagged unprofessional=3 in themeCounts); at least 1 review specifically names Thomas as rude and disrespectful toward female customers.
“Thomas was extremely unprofessional. He was rude, yet oddly flirty, to the point that it even made my husband uncomfortable. Because of this behavior, I will not be using this company again and cannot recommend them.”
Cited in 2 of the 37 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 37 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“⭐️⭐️ 1-Star Review I recently worked with this company and had a very disappointing experience. The husband and wife team came out, but I only remember his name — Thomas. Unfortunately, Thomas was extremely unprofessional. He was rude, yet oddly flirty, to the point that it even made my husband uncomfortable. It gave the impression that he doesn’t respect his wife or his customers, especially female customers. …”
“Nice guys, enjoyed having them around; however, they said they would make neat cuts so the sheetrock repair would be easily completed -- that didn't happen. They cut an AC drain line in the basement ceiling, causing a leak, and it took five phone calls/text messages to get them back to the house. Once back, the "fix" was to leave the foam insulation in place and tape over that as well. Obviously, the tape repair …”
Positive
“I had a really good experience with this plumbing company. They were quick to respond, professional, and got the job done the right way. Everything was explained clearly, the pricing was fair, and the work was done neatly. It’s hard to find reliable service these days, but they definitely delivered. I’ll happily use them again in the future and recommend them to others!”
“I have used PmumbPro plumbing for over 6 years. They are always professional,prompt and do a top notch job! My last experience with them, Heath and Christina, did exceptional work! I highly recommend this company.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Should you hire Plumbpro Plumbing Services?
Hire if
- You need fast same-day or after-hours response
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Plumbpro Plumbing Services?
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