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Plumbing Masters LLC

Plumber · Edmond, OK · Open 24 hours per Google listing

4.9Google · 331 reviewsA+BBB
Call (405) 889-9911Website ↗

You call them directly — we don't sell your info or route the call.

Our verdict

HIRE, WITH CONDITIONS

66 of 71 analyzed reviews are 5-star with after-hours response praised (weekend_or_emergency cited 6x), but three 1-star reviews allege a theft dispute, a $416 fee for 20 minutes, and crew cussing.

92/100FPN Review Score · how we score

Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.

Ranked #11 of 15 plumbers we've reviewed in Edmond, OK · compare all →

Our opinion, based on the 71 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

What reviewers praise

Rapid response, including a plumber on site 30 minutes after an after-hours call (weekend_or_emergency cited 6x, fast_response 9x)

1 cited review
Called after hours, had a plumber at the house 30 minutes later. Malcolm did a great job. Job turned out to be much larger than originally thought but had everything fixed by the next morning.
Lynn · ★★★★★ · Google · Aug 2025 responsiveness

Cited in 2 of the 71 reviews we analyzed — 1 cited review not excerpted here.

Drain cleaning and leak work done cleanly with crews tidying up after (workmanship cited 12x)

1 cited review
I had a nightmare leak and they seriously worked through it like champs. Made sure that cabinets didn't have to be torn out (which other companies immediately wanted to do) and just very patient.
Indira Cannon · ★★★★★ · Google · Dec 2025 workmanship

Cited in 2 of the 71 reviews we analyzed — 1 cited review not excerpted here.

Reasonable pricing noted, with a 10% teacher discount offered

Cited in 2 of the 71 reviews we analyzed.

What reviewers report — the concerns

Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.

Red flag

Theft dispute: a reviewer reports missing items after a visit and a stalled refund over a $416 service-call fee

he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the approx. 20 minutes they were there.
Gregg Kennedy · ★★★★ · Google · Nov 2025 pricing

Red flag

Unprofessional conduct: techs allegedly disregarded the stated problem and cussed loudly on site

They completely disregarded me and decided the problem was my new garbage disposal. I don't even have a new garbage disposal. They also loudly cussed when they saw my plumbing.
Jessalynn Stephenson · ★★★★ · Google · Oct 2025 communication

Red flag

Expensive complaint: charged just to come negotiate scope with nothing done

Cited in 1 of the 71 reviews we analyzed.

One reviewer reports a $416 service-call fee for roughly 20 minutes on site

he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the approx. 20 minutes they were there.
Gregg Kennedy · ★★★★ · Google · Nov 2025 pricing

A reviewer says techs misdiagnosed the issue and cussed loudly during the visit

They completely disregarded me and decided the problem was my new garbage disposal. I don't even have a new garbage disposal. They also loudly cussed when they saw my plumbing.
Jessalynn Stephenson · ★★★★ · Google · Oct 2025 communication

Keep it in proportion: these concerns are cited in 3 of the 71 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.

The evidence — in reviewers' own words

Critical

Service is very expensive and nothing done They charge to much just to come negotiate what kind a work needs to be done I won't recommend.
Erlinda Smith · ★★★★ · Google · Dec 2025
I used plumbing masters recently. About a week later I noticed I had items missing from one of the bedrooms they had access to. Since no one other than my wife had been in the room I called the company and spoke with the owner. He didn't believe his guys would steal. However he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the …
Gregg Kennedy · ★★★★ · Google · Nov 2025
I'm really not sure what to think. I contacted plbing master's when the plber I've been using for years closed down. I explained the exact issue I was having when I made the appointment as well as to the two young men who came out (the dishwasher drain line) . They completely disregarded me and decided the problem was my new garbage disposal. I don't even have a new garbage disposal. They also loudly cussed when …
Jessalynn Stephenson · ★★★★ · Google · Oct 2025

Positive

Plumbing Masters LLC was able to squeeze me in earlier than expected! Malcum was punctual, friendly and knowledgeable. The price was reasonable and they gave me a 10% teacher discount. It's hard to beat local businesses supporting our educators like that! Highly recommend Plumbing Masters LLC for anyone, but especially teachers!
Dylan Smith · ★★★★★ · Google · Dec 2025
Malcom was very professional and friendly. Work was done in reasonable time and quality.
Diane Petersen · ★★★★★ · Google · Dec 2025

Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗

The rating picture

Rating mix — of the 15 reviews we analyzed331 total on Google
512
40
30
20
13

Newest review in our sample: Dec 2025.

Across platforms

Google★4.9 · 331 reviews
BBBA+

Should you hire Plumbing Masters LLC?

Hire if

  • You need high-quality work that holds up over time
  • You need fast same-day or after-hours response

Think twice if

  • You need rock-bottom prices with zero flexibility on the quote
  • You need detailed walkthroughs and written estimates before work starts

Look elsewhere if

  • You can find better-priced options nearby

Advice derived from the review analysis above — how we decide.

Own Plumbing Masters LLC?

You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.

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How this page is made. We read and synthesize published customer reviews from Google, Yelp and the BBB, then publish our honest opinion — including the negative reviews other directories bury. We do notcall, test, or inspect plumbers, and we don't check licenses unless a source is stated. Business facts come from the plumber's Google listing. Sponsored placement exists only on city list pages, is always labeled, and never changes an assessment or ranking — this profile is never pay-influenced. Every quote is reproduced verbatim from a public review and attributed; we choose which quotes to feature, and that selection is our editorial judgment. Full methodology · How we make money · Corrections & disputes

Business data pulled Jul 2026 · Review analysis updated Jun 2026.