Plumbing Masters LLC
Plumber · Edmond, OK · Open 24 hours per Google listing
Our verdict
66 of 71 analyzed reviews are 5-star with after-hours response praised (weekend_or_emergency cited 6x), but three 1-star reviews allege a theft dispute, a $416 fee for 20 minutes, and crew cussing.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Edmond, OK · compare all →
Our opinion, based on the 71 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Rapid response, including a plumber on site 30 minutes after an after-hours call (weekend_or_emergency cited 6x, fast_response 9x)
1 cited review
“Called after hours, had a plumber at the house 30 minutes later. Malcolm did a great job. Job turned out to be much larger than originally thought but had everything fixed by the next morning.”
Cited in 2 of the 71 reviews we analyzed — 1 cited review not excerpted here.
Drain cleaning and leak work done cleanly with crews tidying up after (workmanship cited 12x)
1 cited review
“I had a nightmare leak and they seriously worked through it like champs. Made sure that cabinets didn't have to be torn out (which other companies immediately wanted to do) and just very patient.”
Cited in 2 of the 71 reviews we analyzed — 1 cited review not excerpted here.
Reasonable pricing noted, with a 10% teacher discount offered
Cited in 2 of the 71 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Theft dispute: a reviewer reports missing items after a visit and a stalled refund over a $416 service-call fee
“he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the approx. 20 minutes they were there.”
Red flag
Unprofessional conduct: techs allegedly disregarded the stated problem and cussed loudly on site
“They completely disregarded me and decided the problem was my new garbage disposal. I don't even have a new garbage disposal. They also loudly cussed when they saw my plumbing.”
Red flag
Expensive complaint: charged just to come negotiate scope with nothing done
Cited in 1 of the 71 reviews we analyzed.
One reviewer reports a $416 service-call fee for roughly 20 minutes on site
“he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the approx. 20 minutes they were there.”
A reviewer says techs misdiagnosed the issue and cussed loudly during the visit
“They completely disregarded me and decided the problem was my new garbage disposal. I don't even have a new garbage disposal. They also loudly cussed when they saw my plumbing.”
Keep it in proportion: these concerns are cited in 3 of the 71 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Service is very expensive and nothing done They charge to much just to come negotiate what kind a work needs to be done I won't recommend.”
“I used plumbing masters recently. About a week later I noticed I had items missing from one of the bedrooms they had access to. Since no one other than my wife had been in the room I called the company and spoke with the owner. He didn't believe his guys would steal. However he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the …”
“I'm really not sure what to think. I contacted plbing master's when the plber I've been using for years closed down. I explained the exact issue I was having when I made the appointment as well as to the two young men who came out (the dishwasher drain line) . They completely disregarded me and decided the problem was my new garbage disposal. I don't even have a new garbage disposal. They also loudly cussed when …”
Positive
“Plumbing Masters LLC was able to squeeze me in earlier than expected! Malcum was punctual, friendly and knowledgeable. The price was reasonable and they gave me a 10% teacher discount. It's hard to beat local businesses supporting our educators like that! Highly recommend Plumbing Masters LLC for anyone, but especially teachers!”
“Malcom was very professional and friendly. Work was done in reasonable time and quality.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Plumbing Masters LLC?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Plumbing Masters LLC?
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