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Plumbing Masters LLC

Edmond, OK
4.9(331 reviews)
BBBA+Not Accredited
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

4 concerns

Theft dispute: a reviewer reports missing items after a visit and a stalled refund over a $416 service call fee, Unprofessional conduct: techs allegedly disregarded the stated problem and cussed loudly on site, Expensive complaint: charged just to come negotiate scope with nothing done, upselling concerns

Trust Score: 92/100 · Based on 331 reviews

Solid pickSolid pick
4.9Google·BBB A+

Our Verdict

Hire with Conditions

#11 of 14 in Edmond, OK

Best for

No standout specialties

Avoid if
  • You can find better-priced options nearby

Hire if: You need high-quality work that holds up over time

Hire if: You need fast same-day or after-hours response

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need detailed walkthroughs and written estimates before work starts

How they score across what matters

Based on 71 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 331 Reviews Tell Us

Emergency Response

Rapid response, including a plumber on site 30 minutes after an after-hours call (weekend_or_emergency cited 6x, fast_response 9x)

What To Watch Out For

One reviewer reports a $416 service-call fee for roughly 20 minutes on site

A reviewer says techs misdiagnosed the issue and cussed loudly during the visit

1 review mentions membership programs or upselling

Theft dispute: a reviewer reports missing items after a visit and a stalled refund over a $416 service call fee

Unprofessional conduct: techs allegedly disregarded the stated problem and cussed loudly on site

Expensive complaint: charged just to come negotiate scope with nothing done

Upselling concerns

Quality & Professionalism

Drain cleaning and leak work done cleanly with crews tidying up after (workmanship cited 12x)

Communication

One reviewer reports a $416 service-call fee for roughly 20 minutes on site

Respect for Your Home

Drain cleaning and leak work done cleanly with crews tidying up after (workmanship cited 12x)

Pricing

Reasonable pricing noted, with a 10% teacher discount offered

One reviewer reports a $416 service-call fee for roughly 20 minutes on site

Fast ResponderRespects Your Home

Customer reviews

Recent Google reviews

D
Dylan SmithGoogle

Plumbing Masters LLC was able to squeeze me in earlier than expected! Malcum was punctual, friendly and knowledgeable. The price was reasonable and they gave me a 10% teacher discount. It's hard to beat local businesses supporting our educators like that! Highly recommend Plumbing Masters LLC for anyone, but especially teachers!

D
Diane PetersenGoogle

Malcom was very professional and friendly. Work was done in reasonable time and quality.

G
Game A Guy2022Google

Malcom was extremely helpfull. Installed a new 1/2 horsepower garbage disposal . Great help very quick service. Great attitude. Thanks Malcom.

E
Erlinda SmithGoogle

Service is very expensive and nothing done They charge to much just to come negotiate what kind a work needs to be done I won't recommend.

G
Gregg KennedyGoogle

I used plumbing masters recently. About a week later I noticed I had items missing from one of the bedrooms they had access to. Since no one other than my wife had been in the room I called the company and spoke with the owner. He didn't believe his guys would steal. However he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the approx. 20 minutes they were there. I contacted the police and ask them to interview the crew member. I called the owner back and gave him the information. He said he had changed his mind and wasn't going to refund the service fee. He went on to say I would get my $416 back when he was wearing a toe tag! I told him obviously your word is no good and hung up the phone. Bottom line I have items missing, have been lied to, and treated very unprofessionally. Customers deserve to be treated better t I used plumbing masters recently. About a week later I noticed I had items missing from one of the bedrooms they had access to. Since no one other than my wife had been in the room I called the company and spoke with the owner. He didn't believe his guys would steal. However he said if I would file a police report and ask them to interview one of the crew members he would refund the service call fee of $416 for the approx. 20 minutes they were there. I contacted the police and ask them to interview the crew member. I called the owner back and gave him the information. He said he had changed his mind and wasn't going to refund the service fee. He went on to say I would get my $416 back when he was wearing a toe tag! I told him obviously your word is no good and hung up the phone. Bottom line I have items missing, have been lied to, and treated very unprofessionally. Customers deserve to be treated better than this. My advice use another plumbing company. My advice use another plumbing company. Edited: What you wrote is not correct. You are obviously a very dishonest person! Edited: I see you have posted again. Your post contains more vile and disinformation than your first post. An example is the last thing you wrote was good luck on your next insurance scam. The problem with that is I didn't file a insurance claim. You made up this lie to try to discredit your customer. You also threatened me. What kind of company does that? What customer wants to deal with a company like this.

T
Tan TanGoogle

These guys really went above and beyond for us! We had old cast iron pipes that were falling apart, and honestly, they were a total lifesaver. It all started with a clog in our upstairs shower, but then we found out the pipes behind the wall were in rough shape too. The stack was cracked in half, and to top it off, the cast iron pipe under the foundation was pretty much shot. Damon was awesome. Super thorough and professional, but also made everything easy to understand. He walked us through what was going on and how to fix it the right way. Plus, he kept things light with his humor, which made the whole stressful situation a little easier to handle. Josh is a hard worker who doesn’t hesitate to get his hands dirty. He double-checked everything and made sure it was all done right. What really stands out is how honest and genuinely caring both Damon, Josh and the whole crew are. It’s rare to find people who truly care about the job they’re doing and the people they’re helping. I can’t thank them enough for all their hard work and dedication. If you need plumbing help, don’t hesitate to call.

J
Jessalynn StephensonGoogle

I'm really not sure what to think. I contacted plbing master's when the plber I've been using for years closed down. I explained the exact issue I was having when I made the appointment as well as to the two young men who came out (the dishwasher drain line) . They completely disregarded me and decided the problem was my new garbage disposal. I don't even have a new garbage disposal. They also loudly cussed when they saw my plumbing. I'm not any sort of prude but it was really off putting. I don't find it offensive but I certainly question your judgements and intelligence. They also basically told me they were guessing at what could fix it and seemed very unsure of themselves. However, they did finally fix the issue I needed addressed. I wouldn't call them again, at all, and I've already told someone who asked my experience to avoid them. You can see from the manager's response where their "techs" get their attitudes.

S
Sharmalee LGoogle

Last week, my shower suddenly sprung a leak that started seeping through the wall into the next room—total panic moment. I called Plumbing Masters, and they had a technician out within 24 hours. They quickly pinpointed the issue—a cracked pipe—and resolved everything that SAME day! From start to finish, they were professional, courteous, and incredibly knowledgeable. And their prices were really reasonable! They didn’t just patch things up—they took the time to do it right and prevent any further damage. I also really appreciated the detailed report with photos they sent afterward, along with a warranty on their work. Top-tier service like this is hard to find. I HIGHLY recommend Plumbing Masters and will be using them for any plumbing needs going forward. They’ve definitely earned my trust!

D
Detailz BarbershopGoogle

I had an emergency DIY repair underneath my sink this morning and I couldn't get it to stop leaking. I found this company on Google they came right out within an hour or so fix the issue and also replaced another valve I was intending to work on and did it at a real decent rate! Now I have them on the schedule to come back Monday to replace my main water line valve inside my house! I was definitely pleased with my first experience with this company! I wish I knew the guy's name they told me he was the general manager that did the job! He deserves a raise 😊! These are pictures of before and after and of the main water valve that will be replaced Monday.

J
Jacob DavisGoogle

Steve came out and did a plumbing inspection on a house I was under contract to buy. Thankfully I called Plumbing Masters. They created a video report from the scope that showed all the issues with the old cast iron sewer line (including being completely rusted out in sections) and gave me a quote to replace the line with pvc. Unfortunately the seller was not willing to work with me at all to resolve this issue, so I had to let the house go. With that being said, the team over at Plumbing Masters saved me a bunch of headache and money in the long run. Will be using them for all my plumbing needs moving forward.

R
Robert LeeGoogle

I had a clogged drain and Plumbing Masters was my first call. Immediately from the first call I was in good hands, Jasmine was so sweet and understanding. I got scheduled and had Chiconas out quickly. Not only were Malcom and Troy professional, they were courteous! They had me taken care of and even cleaned up after themselves. It’s hard to find an honest reliable company but this place hits the mark. Thanks Plumbing masters for doing quality work!

I
Indira CannonGoogle

The best. I had a nightmare leak and they seriously worked through it like champs. Made sure that cabinets didn’t have to be torn out (which other companies immediately wanted to do) and just very patient. Shout out to Malcom. I’m sorry I turned the water on and you ended up getting soaked. Steve and Alfredo! Recommend this company 100/100

C
Christi JeffreysGoogle

Steve was professional and fast. They were the ONLY company who would come out the eve before Easter Sunday AND the only actual person who answered the phone instead of an AI bot! They were also the only condone who advertised 24 hour service who actually provided it. The other companies told me I had to wait until Monday.

K
Kathy KnoxGoogle

Had a weekend urgent plumbing need that we thought would be simple to fix. Beatrice was so helpful in setting expectations and getting a tech to us. It turned out to be way more complicated - possibly construction debris in our line. Josh powered through and got the problem solved. Will call them again in the future!

L
LynnGoogle

Called after hours, had a plumber at the house 30 minutes later. Malcolm did a great job. Job turned out to be much larger than originally thought but had everything fixed by the next morning. Had to wait for warehouse to open for part, reason for finishing next day. Left everything nice and clean

Business details

Phone
(405) 889-9911
Address
5300 N Meridian Ave Suite 7, Oklahoma City, OK 73112, USA
Hours
Open 24 hours

Service area

Based in Edmond. Serves 8 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
92

Plumbing Masters LLC

4.9
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