Plumbing By Kirk Inc.
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Claims 24/7
Self-reported — not confirmed by reviews
Mid-Range
Based on review analysis
2 concerns
Responsiveness dimension scores 0/100; only 1 of 5 reviews mentions emergency/off hours availability (none explicitly confirm rapid emergency response)., High score variance (35 points) with one 1 star review citing poor pricing transparency and nonchalant crew behavior, contrasting sharply with four 5 star reviews.
Trust Score: 0/100 · Based on 60 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 60 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Significant pricing discrepancy: office quoted $800–900 for work initially estimated at $400, with no upfront disclosure that the initial charge covered only 2 hours, leading to additional $250/hour demands.
1 of 5 reviewers reported nonchalant attitude and perceived lack of urgency during on-site work, with vague communication about job scope and time limits.
Responsiveness dimension scores 0/100; only 1 of 5 reviews mentions emergency/off hours availability (none explicitly confirm rapid emergency response).
High score variance (35 points) with one 1 star review citing poor pricing transparency and nonchalant crew behavior, contrasting sharply with four 5 star reviews.
Communication
4 of 5 reviews praise Kirk's personal communication and willingness to guide customers through DIY solutions step-by-step, even offering free video assistance.
1 of 5 reviewers reported nonchalant attitude and perceived lack of urgency during on-site work, with vague communication about job scope and time limits.
Pricing
Significant pricing discrepancy: office quoted $800–900 for work initially estimated at $400, with no upfront disclosure that the initial charge covered only 2 hours, leading to additional $250/hour demands.
Customer reviews
Reviews from Google, Yelp & more
Kirk is AWESOME! I had a pretty small leak on my toilet shut off after I installed a new one. He walked me through on where and how to get and use a puller for the brass conical seal on the copper pipe coming out of the wall which btw worked perfectly. He also recommended using pipe dope which I did as well after installing new conical brass seal. No leaks! I will definitely call him for bigger projects because guys like that you can definitely trust! Thanks again Kirk! You are the man!!!
Kirk is the Man! My bathroom sink drain was backed up and clogged. I called to see how much he would charge me to come out and clear the drain. Instead of taking the opportunity to make some quick money. He took the time out of his day to walk me through step by step over FaceTime on how to do it myself. He instructed me on how to take apart the piping under the sink and use a drain snake to clear the blockage in the pipes! This man is a rare breed who genuinely cares about helping people. I will definitely be giving him a call in the future if I run into any plumbing problems. Thank You Sir!
I cannot recommend Kirk enough! Kirk went above and beyond helping me with plumbing advice during a really stressful situation. He took the time to explain everything clearly, pointed out what to look for, and gave me referrals to the right people so I could get my issue handled quickly and correctly. His honesty, knowledge, and genuine willingness to help made the entire process so much easier. If you need someone who truly cares and knows what they’re doing, Kirk is the one to call. Exceptional service all around!
This is over a year ago, sorry for delay, I saw a truck 2 houses down and asked if they could look at my clogged drain in my back yard, The young man tried but, could not clear it. He was very nice. He then said they could probably come back with equipment that should clean it for around $400. Called the office to schedule and she said it would cost $800-900. No mention of time spent. I authorized the work. Out came 3 people, one being the owner. After what I saw as standing around while one guy did most of the work they informed me that after 2 hours they were done with the initial charge. They would be glad to return for $250 an hour, what a break, I refused. Disappointment for what kept getting revised as to the work. No one said at any time the price was for 2 hours only. Their nonchalant attitude throughout their time here was terrible.
I had an amazing experience with Plumbing by Kirk Inc.! I had a bathtub leak, and Kirk went above and beyond to help me fix it through a video call, offering his assistance for free, which I didn’t even ask for! He patiently guided me step by step through the entire process, even showing me exactly what I needed to get from Home Depot. Kirk was incredibly helpful and knowledgeable, and I’m so grateful for his assistance. Highly recommend Plumbing by Kirk Inc. for their exceptional service!
Business details
Service area
Based in Santa Clarita. Serves 3 nearby cities within 20 miles:
Plumbing By Kirk Inc.