Plumbers Westminster | My Buddy
Plumber · Westminster, CO · Open 24 hours per Google listing
Our verdict
Most polarized of the batch: 76 5-stars but 18 1-stars in a 100-review sample. Recurring pattern is high upfront service fees followed by quotes 3-5x what other plumbers charge for the same job — including a $1,100 toilet unclog that another plumber finished for $200.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Tech advised one homeowner to check a warranty claim FIRST before paying for sewer work after discovering the disconnect was caused by another company
Cited in 1 of the 100 reviews we analyzed.
Tech Paul arrived 30 minutes after a 10 PM Sunday call and completed a sewage-in-tub backup job by 12:30 AM — two other named companies didn't return the call
1 cited review
“My call was at 10 pm and by 1030 pm we're at my door. I had a major backup where sewage was in my bath tub and neither of my toilets flushed. I called two other well know companies and was told by one they could come out the following morning and the other only let me leave a message. No one called back. By 1230 AM the job was done.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp 1-star reports tech Paul charged $199 to arrive and quoted another $900 to unclog a toilet — another plumber rooted it for $200 total in 10 minutes
“Paul from My Buddy The Plumber, can to my house to unclog a toilet. He charged $199 just to get there and look at the problem. After walking around for 25 minutes and doing nothing. He said it would cost me another $900 to fix the problem.”
Red flag
Google 1-star says techs allegedly fabricated sewer-line damage during a planned $2,500 repair and tried to escalate to $11,000 in 'emergency repairs' until shown the customer's own scope video
“the techs made up fake damage to the sewer line (and didn’t record the scope) and tried to get us to commit to $11,000 worth of “emergency repairs”. When we showed them the video of our first scope the story started changing and it was apparently a miscommunication”
Red flag
Multiple reviewers describe combative phone behavior — one Yelp 1-star says the phone-call response to a price complaint was an 'A-hole who was combative and interrupted me nonstop'
“When I expressed frustration about the price, I got a phone call from a complete A-hole who was combative and interrupted me nonstop.”
5 of 100 reviews mention 'expensive' and 2 mention surprise fees — quotes from $680 for a sprinkler-valve part to $11,000 emergency-repair pitches recur
“Paul from My Buddy The Plumber, can to my house to unclog a toilet. He charged $199 just to get there and look at the problem. After walking around for 25 minutes and doing nothing. He said it would cost me another $900 to fix the problem.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a valve in my sprinkler box that was leaking and caused one of my sprinkler zones to continue running after the set sprinkler time. 2 techs came out to look at it and stated I had a crack in the top of a valve that was causing a leak and that I needed a new valve and new water lines which would cost $680+ with labor to fix. Due to the leak being on the top of the valve, I just bought a new valve from Ace …”
“My experience with this company culminated in perhaps the absolute worst customer service I've ever encountered. Exorbitant prices that, yes, I paid because I had to have something fixed ASAP. When I expressed frustration about the price, I got a phone call from a complete A-hole who was combative and interrupted me nonstop. I would not hire this company if my house was flooding and there were no plumbers within 500 …”
“We cleaned and scoped our house before we bought it and agreed on $2,500 worth of repairs that needed to be done to the sewer line. When the repair time rolled around (3 weeks later), the techs made up fake damage to the sewer line (and didn’t record the scope) and tried to get us to commit to $11,000 worth of “emergency repairs”. When we showed them the video of our first scope the story started changing and it was …”
Positive
“I’ve used My Buddy The Plumber several times now and I would just like to take a moment to think them for their incredible service and response! Unlike many other plumbing companies in the industry, they are very honest truthful, and will always diagnose the problem with efficiency and ease! Thank you, Johnny For coming out after hours to take a look at our sewer and fixing the problem right Then and there we …”
“Quick and reliable. He came out and cleaned the roots in my main line. With honesty and talked me through why i didnt need to replace when the other guys said I need to spend the big bucks to replace main line. If your looking for a trustworthy plumber My Buddy the Plumber is it!.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google rating is 4.6 across 381 reviews but the recent 100-review sample includes 18 1-stars with consistent complaints about pricing tactics — flag suggests positive reviews may be drowning out a real complaint pattern.
Should you hire Plumbers Westminster | My Buddy?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Plumbers Westminster | My Buddy?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Plumbers Westminster | My Buddyisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Westminster · Littleton