Plumber Annapolis Md

Ben came to replace the guest room toilet. It was running nonstop. It was a simple fix but needed to get ti done

Ben did a great job, he replaced a shower cartridge. I was waisting a lot of water as the faucet did not shut of. Everything is good now

shower cartridge replaced and kitchen faucet installation. Great work

I have been a long time customer of this location. However, my experience the past year has been awful as it relates to the Service Area. I have left my newly purchased 2023 vehicle at this location several times in 2024 and each time there was an issue. In February my car was left outside on their lot unlocked with my key fob in the cup holder overnight for 2 days when they were closed. I'm glad it wasn't stolen. The second incident my car was damaged while at the property over the weekend. The third incident my car was left outside on their lot again unlocked for 2 days over the Christmas holiday. I get notifications to my phone when the doors are unlocked and I was unable to remotely lock it both times. I have addressed by concerns with the Service Area Manager, Johnathan which only leads to more frustration. He is rude, dismissive and I truly don't believe he addresses these matters with the staff. He doesn't have any sense of urgency and does not honor any commitments. I've been charged for things I shouldn't have been charged for (still awaiting a refund). I've been promised an electric loaner since I have an electric car just to arrive and be given a gas loaner. I have raised my concerns to the Managing Partner but there still appears to be a disconnect for these incidents to continue to occur and all they ever can say is I'm sorry. I am truly disappointed with my experiences with Service at Sheehy Lexus of Annapolis this year. There needs to be a change in management for sure. As a "luxury" dealership customer satisfaction and safety and security of customer's vehicles should be a top priority for the Service Team.

I'm quite disappointed in Sheehy Lexus of Annapolis. The service is usually stellar. I scheduled an 8am appt for my 10,000 mile service. I arrived at 8am and was told it would be an hour and a half wait. I was asked if I wanted a vehicle. I advised Payton that I didn't, but I would take it so I didn't have to sit inside the building with a mask on for two hours. I told him I would run some errands while I wait. After 2.5 hours, I text the number provided to check my car. No response. I give it more time then call the Service Dept. At this point, it is 11 o'clock. Payton tells me car will be another 1.5 to 2 hours. So when we passed the initial 2 hour mark and my car was not even started, there was no thought to call or text and advise on a delay? I drove an hour to get to this dealership. I got up at 6:30am on a Saturday, drove an hour and spent 4 hours waiting. 6 hours out of my Saturday for a 10,000 mile service. I realize everything is moving a bit slower these days, but an honest assessment or the time frames and/or a quick phone call/text would have prevented the complete obliteration of my schedule for today. *I will say the take appropriate COVID precautions. I observed consistent mask use and the disinfecting of vehicles.

My advice: Unless you're buying a car MSRP, or don't mind being taken advantage of... AVOID THIS PLACE LIKE THE PLAGUE! Rockville Lexus is great. Bridgewater Lexus is also great. Try either of them. This dealership is what happens when standards are low, and customers are complacent with mediocrity. Lexus makes a great line of products, just find another and dealership to reward with your hard earned money. The abbreviated story: I traveled a long way to buy a vehicle that was misrepresented. The GSM, Jayson Craddock presents himself as an arrogant jerk. The sales staff I worked with are either lazy, or blatantly dishonest. Sheehy would prefer to pawn off their damaged vehicles on other dealerships to avoid making repairs to satisfy a customer. Customer service is an distant after thought. The long story: I was searching for a new 2017 Lexus with a feature set and color combination that was increasing rare. As a result, I ended up interested in a demo car located at this dealership. I negotiated a deal and was told the vehicle was near flawless. I asked if it had any chips or scratches and was told "none that I can see". I heard the same description of the vehicle from the salesperson and the sales manager. We worked out a deal and I purchased a plane ticket the next day. On the day of travel received a text showing two paint chips in the hood. I responded and asked if there were any more and was told "nope, it's flawless otherwise". No offer to repair the damage was made. I was told I could just "apply touch up paint", that I would have to buy on my own because they did not have it in stock and it was Haz Mat and could not be shipped to me. As my ticket was non-refundable, and I was already on my way to the airport, I decided to go and verify the condition for myself. The plan was to buy the car, assuming the chips in the picture were the only flaws on the vehicle, and drive it home. I was supposed to be picked up from my hotel the next morning, at 8am, by Johnny Salinas. At 8:15am, I contacted the salesperson and was told there was a mistake and that she would pick me up instead. She picked me up, and we went to see the vehicle. When I arrived at the dealership, the vehicle was parked out front. I walked around the vehicle and immediate noticed 4-6in scratches on both passenger side doors, a chip in the front left fender, the two chips in the hood (that visible in the photo sent to me), curb rash on the rear passenger wheel, a 3 inch wide paint scrape on the driver's side rear bumper (like it was scraped against a pole), another scratch on the rear driver's side door. Essentially, every panel except the driver's door had damage. I pointed these out to the salesperson, and she brought Johnny Salinas out to see me. Johnny said there was nothing they could do about the damage as they were "all-in" on the deal we had worked out. I explained that I did not want a discount, but instead wanted the damage repaired and would fly back to pick up the car when it was done. Johnny said they would not repair any damage as it was easier for Sheehy Lexus to "transfer the car to another dealer and let it be their problem". So obviously the mindset here is Profits At All Cost and Customer Last. I expressed this sentiment to Johnny and he just shrugged. I asked to speak to Paul LaRochelle (GM/Partner) and was told he was too busy to see me. I'm a veteran and these guys are self described as "veteran friendly", but that was not my experience. I subsequently left, and purchased a flight home. This was the worst experience I've had with any Lexus dealership, EVER. It feels like it is run by amateurs.

I will just state the facts in chronological order: April 4, at 5:45 PM: I called the dealership on a Lexus LS 600hL they just posted online for sale and spoke to Elliott. I asked about the car and he said it is still available. I asked if I can put a deposit on the car and if he can hold it for me. He said we are a "first come first serve dealership." I agreed to the price of the car and asked what he would like me to do next. He said complete the finance application online to get financing for the car. I immediately completed the application. April 5 at 9:00: Elliott asked me to send over a copy of my driver's license and insurance card. I sent both over to him right away. April 5, at 10 AM. I called Elliott to see what rate he can get me for the car as I can get 4.3% at my local bank. He said the information is with the finance manager and that he will get back to me. April 5 at 12:00: I called Elliott again to see what the financing is looking like. He said I should be next with the finance manager. I was told that the finance manager is busy as they sell a lot of cars. April 5 at 2:00: I called Elliott again as I have a rental car ready to be picked up one way to Annapolis from Chicago for the next day. (I live in Illinois and would need to transport the car back to Chicago). He told me "I hope the car does not get sold during this process." I explained to him that if they had the intention of selling the car to someone else, then my credit should not be run. He informed me that they already ran my credit. I said "good, then we should know any minute now." He assured me he would call me back and even asked me what term I would want on the loan. April 5 at 4:00: I called Elliott as this is taking far too long. The car should have been purchased by noon today. Elliott did not answer. April 5 at 6:00: I called and asked to speak to the finance manager. I was sent to Barbara who told me that they ran my credit, I have a 750 credit score, and that I was approved for a 4.125% APR. She further asked if that is acceptable and if I would be using their financing. I said yes. April 5 at 7:00: I called yet again and now was told they have someone coming in at 9 AM the next day to look at the car locally. ARE YOU KIDDING???? I LOST IT!!! THEY RAN MY CREDIT AND ARE NOW SHOWING THE CAR THE NEXT DAY TO SOMEONE ELSE. YET THEY ARE A "FIRST COME FIRST SERVE DEALER." I called to speak to the general manager. Not available. I called to speak to the owner. Not available. NO RETURNED CALLS YET. Additionally, I have already filed a complaint with the BBB and the Maryland Attorney General. I am also contemplating legal action. NOW, here is what I believe happened: I believe that whomever is going to be there at 9 AM the next day is a friend of an owner, manager, or employee of the dealership. I don't care if you don't want to sell me the car for whatever reason, but HOW DARE YOU RUN MY CREDIT THEN WAIT FOR SOMEONE ELSE TO COME SEE THE CAR!!!!!!! Here's an update. Paul LaRochelle, the general manager, called me to tell me that's how they do business. When asked to remove my credit ding, he flat out told me no.

If this Lexus dealership could get negative stars, they really should. I was a serious cash buyer looking to purchase a 2025 IS 350 F Sport. I called after seeing a certified one I liked that only had 167 miles on it. I called to see what the story was and they said that it had one previous owner. After inquiring further, they told me that someone bought it from another dealership, returned it and then they bought it from that dealership. (Strange). I then asked about the price of 51,962 and what the sticker was. They told me the sticker was around the same and they couldn't move at all on the price because they use "dynamic pricing" and it's a certified car. Yeah okay. I made an offer of $46,000 seeing as it had a previous owner already and would have crushed my resale value if I ever sold it in the future. They scoffed at the offer and didn't even counter. During further text exchange Bryan Steckel states "if a few thousand dollars is going to stop you from buying this car, I wish you the best?" Buddy, a FEW THOUSAND? I don't care how wealthy someone is, a few thousand isn't a small number to a large population of the country. This place wants new prices for used cars. After further investigation, I come to find out that a woman bought the car from another dealership on 2/9 and traded it into SHEEHY in the middle of March. They didn't BUY it from another dealership. Which means they fleeced that lady when she returned it, then made money on the next car she bought AND now they're trying to make MORE money on the car she traded in and they waxed her on already. I would say this is a one off, but I see they have another 2025 IS with **14,000 miles** listed for almost $50,000. Are you kidding me?? What's interesting is that I see they have ZERO new 2025 or 2026 IS's. I can see why! This dealership group is a bunch of PIGS and they probably come in under their numbers every single month and every single quarter so Lexus USA doesn't send these PIGS any good inventory. There is a dealership in Ohio that already has **32** 2026 Lexus IS. Probably not a shady dealership like this one!! Anyways, I'll be buying a BRAND NEW with zero miles 2025 Lexus IS 350 tomorrow for under $50,000. I'm glad Sheehy turned down my offer, I know I would have been so disappointed had I done business with these clowns.

My wife has been a loyal Lexus car owner for almost 10-years and we were looking for a new vehicle to purchase since her last vehicle was considered totaled after a severe storm. I'm not sure why the overall reviews are not better for this Lexus location as I have nothing but great things to say. We came in on a Monday to quickly look at the new styles of vehicles and we were greeted by Mr. Johnny Salinas who spoke to us about what we were looking for and he made it very clear that if we did not receive the service that we desired, to come speak to him directly. He introduced us to Chad Sawyer who assisted us the rest of our time at Lexus. Chad was fantastic to work with. He was very knowledgeable of both the new and used vehicles and he was very customer service oriented. You always go into a car purchase with the thought that the sales associates are out to get you, but with Chad, he seemed to care and allowed us to go at the pace that we desired with no pressure. I can't say it enough, he was great to work with and I highly recommend asking for him if you're looking in the showroom. We test drove a new vehicle for my wife and I test drove a used vehicle for myself. The Lexus brand is well known for their performance and luxury feel, so if you've never driven one before, you will be in for a treat. We came in on a busy Saturday to purchase two vehicles and while the process took a good amount of time (we had to take a break in-between signing paperwork due to a wedding shower), it went very smoothly overall. The entire staff was very considerate of us and ensured that we were well taken care of throughout the day. That is what a luxury elite dealership is all about. You don't just purchase a Lexus for the vehicle, but you purchase the vehicle for the customer service that you receive throughout the ownership of the vehicle. Overall, I was very satisfied with our purchases and I would highly recommend visiting Sheehy Lexus of Annapolis. I am happy to join my wife as a loyal Lexus owner.

I initially had a great experience with Rusha, my sales person. She was wonderful and really took care of me and our family. It is now four months later and I have found out the registration the dealership gave me is not valid. I have exchanged emails, spent time with endless ringing on the phone with no answers, and in the end am told to go register the vehicle myself at MVA. I already paid registration during the sale, I have apparently been driving illegally for four months due to fault of Sheehy, I have a medically complex daughter and work full time so I can't just run to MVA when I can get an appointment. There is a reason that we do the registration as part of the transaction and I certainly wouldn't expect a Lexus dealer to be letting me down even four months later. So please, if you are going to make a purchase here, MAKE sure you are covered with all of the transactional needs and have a VALID registration, what they printed me is absolute not valid, I confirmed with the MVA. I still do not have an actual solution to this other than to contact someone that might be able to advise legally of what the dealerships obligation is when they were paid and provided a 'registration'. I really liked this dealership too, everyone there had been great. Also, just in fairness, to note, I purchased a used non-Lexus, so I am sure I am not getting Lexus treatment. I did during the sale buy all of the Lexus extended plans, extended warranty, tire and wheel package and GAP. When I tried to use the plans at Sheehy I found out I can't, they only are usable on Lexus vehicles. I have to have service done on my own and submit for reimbursement to the plans. They suggested I take my car to the VW dealer, but they don't accept the Lexus service plan. The only one that is really worth my time and effort is the GAP plan. So the security in having the policy sounds great when executing the contracts but trying to use them, not great. I have requested cancellation, this is not yet confirmed.

Yesterday I took my car in for the scheduled routine maintenance. The service department as always, was outstanding. I couldn't have been happier with the level of professionalism shown from those who work for this fine establishment. Here's my problem, I originally brought my car from the Lexus store in silver spring. I absolutely hate that dealership. With that being said, while waiting for my car to be serviced I asked if I could have some Lexus of Annapolis tag frames so that I can trash the ones that were put on my car by the Lexus store in Silver Spring, the gentleman at the parts counter was a bit rude in his approach and delivery of words. In other words, he gave me a harsh no after asking me had the vehicle be purchased there. I asked him why, he began to explain to me that the tag frames are to determine who gets free car washes and who don't. Coming from a person who works for a local dealership and have worked at a dealership for years, I understand where he's coming from. He stated that he would definitely lose his job and I in no way shape or form would want that. However, his approach was wrong. I just didn't want my car to have Silver Spring tag frames on it anymore. I figured that since all of my services will be done at Lexus of Annapolis, I figure... why not show them as much love as I can. To be honest, I can careless about a car wash. I've always washed my car myself since the date of purchase and wouldn't drive all the way to Annapolis just to get over on a dealership for a free car wash after they've treated me extremely well. All in all, I'm a little disappointed. I would have never came off on any of my customers in that manor that this gentleman came off on me over some tag frames.

For all you Pretty Women fans out there - this is the place to go if you want to be treated like a second class citizen. I (female) walked into the dealership with a (male) friend. We were both dressed down. I (female) was the buyer. After waiting a while to even be acknowledged by the sales team (dumb move #1), the first salesperson to stop by to say hello made a quick decision that we weren't worth the time (dumb move #2), passing us off to someone else. I (female) explained what car I was interested in, at which time this salesperson turned to my (male) friend to shake hands and exchange pleasantries as if I were invisible. My friend quickly clarified that I was the decision maker/buyer, but the salesperson's pro-male behaviors continued. In addition to the (VERY stupid) assumption that I didn't have the means or authority to buy a luxury car, the salesperson assumed (wrongly) that I was interested in a lower priced model because I couldn't afford anything else, suddenly steering me to used cars. I had a similar experience with this dealership a decade ago, which led me to buy another luxury brand. I was so hoping Lexus Annapolis had learned over the years how to treat ALL customers at face value with respect. Alas, that is not the case. I will, once again, have to buy a new car elsewhere. UPDATE: after looking at many other luxury models, I was still drawn to the Lexus. Like a fool, I went back to this dealership to give them a second chance. Alas, the treatment was the same, even as a solo female shopper. It's 2019 people. Women do shop for luxury cars. They do have money to spend. The fact that I can't spend my money at my local dealership is appalling. Silver Spring, here I come.

5.22.24-After extensive research, I found a Lexus SUV that I really liked and was prepared to buy from Sheehy Lexus of Annapolis. We called on Tuesday to ensure the vehicle was still available. The salesman said Yes! It's available then asked when am I coming in. I said tomorrow. He recorded my mobile # & started texting me as the conversation was going on. I didn't need Lexus financing, just the vehicle. Simple right? I responded to his texts and said I will take leave from work and be there by 1pm. He texted several more times to ensure I was still coming in on Wednesday at 1pm. We arrived around 12:45pm. After pleasantries, I asked to see the vehicle. He left for about 10 min. Returned and informed me that the SUV that I drove an hour to purchase was sold YESTERDAY! I was bewildered in spite of the apologies from him & his manager. They explained that they share inventory with another dealership. Proceeded to try to sell me a brand new model that was 30% above the budget. This entire situation is unacceptable. I should've received a call informing me that the vehicle is unavailable. Not sure what type of unreliable inventory system they have, but something should have been in the system indicating that a client was ready to buy. Also, why wasn't the car cleaned and prepped for me PRIOR to arrival? NOTHING was done. Not even a quick walk to the key box. This was a complete waste of my time, gas, and leave. I expected a lot more from this dealership. There's more. I am now receiving multiple daily calls & texts attempting to sell me another vehicle that I do not want. Business Manager, feel free to contact me for further details & pls make the daily contact stop.

Trying to communicate with The service department at Sheehey Lexus of Annapolis is a time consuming headache. If you speak with 4 different staff persons at Sheehey, you'll get 4 different stories. Even uncomplicated, regularly scheduled maintenance service visits are a hassle. No one knows what anyone else is doing and half of what you need done, is overlooked. Making a simple service appointment takes forever and the people who schedule the appointments are unable to answer the simplest of questions such as what is the cost for the 20K maintenance service? What services are done on the 20K maintenance check? I had to call twice and speak with 4 different people before getting an answer to what is included in the 20K check. I called twice because I never received the return call I was promised after my first call (I gave them 3 full days to call me back) After my car was serviced a man went over everything with me on my sedan. The problem is that I have a SUV. I was charged for regular oil on my last check but my vehicle requires SYNTHETIC! The service man said he's "pretty sure" they did use synthetic and that I am lucky to be charged for the lesser costing regular oil! Oil in a car is like blood in our veins, get it right! I think the entire staff of Sheehey of Annapolis could benefit from proper customer service training. They are selling The Lexus brand, not YUGO. When you buy a luxury vehicle for $60K, you expect a modicum of respect and service without a side order of sarcasm. There are at least 5 Lexus dealerships in The MD, VA area. We won't be returning to Sheehey of Annapolis for sales or service in the future.

(Pete Paul-Service Director, i hope you read this) I dont know what it is With the "Kids" (runner boys) always messing around with my Cars. 1st was The damage Sheehy Lexus caused on my 2016 GS F about a year and a half ago. The damage was done to one of the aftermarket Wheels and the funny thing was they first tried to say the damage was already there... Anyways they ended up writing me a check for $800.00 for the damage. Now Lets Fast forward to my most recent issue on my Wifes 2016 GS350 AWD. I Had an Apt. on Sep 4th 2020 @ 7am for a recall. So my wife and i arrive to Lexus to drop it off we pull in and get the loaner (a beautiful UX250 F Sport that we loved and talked about even Buying). Once we were in the Loaner i realized i forgot to grab the phone charger. My wife's GS is still in the service lane so i run back in there to grab the charger and BAM! look at that, i see all the "kids" standing around my wife car messing with the Aftermarket Air ride suspension controller trying to lower her car. Not realizing i walked back in, one of them even said "yeah its going down in the rear" . So i walk up open the pass door (mind you they all are pretending like nothing is going on) i grab the Charger and say the kid sitting in the front seat "come on man WHY do you have to mess with it" He didn't say a word back to me. I shut the pass door and walked out. I just don't understand WHY they have to fuck with stuff that 1. They don't own and 2. Have no CLUE how it works. I drive an hr and a half to come to this location. And due to the issues i have had with you i will never buy from you. And will be going to Lexus of Richmond from now on for service.