Plumb Shield Plumbing - Arlington

Nathan was extremely knowledgeable, kind and took time to explain everything. He recommended I contact the City, to confirm whether the issue was City related or not. But he made sure the issue was taken care of, at least temporarily. I appreciated his honesty and the service he provided.

Terry came earlier than I expected which was great. Quickly assessed what I needed and explained several things and did a great job.

Our crazy dogs chased an animal that fell down and clogged our drains. @9 pm our drains were backed up. I called 3-4 other services and no one has a person to come out in the middle of the night. I get that. Lucky for us, Plumb Shield took the call and Terry The Plumber showed up in a timely manner. He unclogged the pipes and worked with my husband to resolve the issue. Terry even offered to use an equipment with a camera so my husband can have peace of mind. Thank you, for being on call tonight Mr. Terry! We appreciate you more than you know! God Bless!

Do not use this plumbing service the prices are outrageous and if you're in an emergency like I was you'll have no choice to pay their extortion fee. They charged me 850 dollars for a spigot to be replaced after it had started leaking pretty badly. The owner is very disingenuous and had reported my wife's review as spam and had the audacity to call us "dishonest" awhile having her review taken down! He has a habit of disrespecting customers calling them dishonest if they call out his prices, do your due diligence and look at the lowest rating reviews and they'll explain everything! Very predatory and "dishonest", he lied to us saying the fees for labor were discussed on the phone, which mind you the only fee mentioned was the $200 emergency fee. They were more concerned about getting my card number while I was stressing about the leak. When the plumbers came then was I told it would be 650 dollars to replace the spigot. I had no choice to pay their fee since I didn't want my yard to flood. I was going to leave it alone but my wife saw how upset I was and she posted a google review. My attitude changed when he disrespected her and had the audacity to hide her review after calling us "dishonest". Mind you I will not have my integrity challenged or questioned given I have served over 8 years in the army. That's what crossed the line for me and caused me to make my review. If he hasn't reported my review as spam I suggest you look at my review on google that explains everything better. Oh here's my spigot for the cost of a cheap $850

extremely expensive and the pipe repair only lasted 24 hours. I had to call another plumber to fix the mess they made.Be aware, they have several phone numbers and address they use. This is a scam

We called Plumb Shield Plumbing at 3028 Marquita Dr, Fort Worth, TX 76116 to repair a leak in our tankless water heater. The leak was on a pipe where another part was connected. I found out later this was a pump that was imperative to have on otherwise you will only get warm water and it wont be instant. The plumber (Terry) downplayed the need for the pump and gave us a quote to replace the pipe and leave off the pump. He did say we could order it ourselves and he would come back and put it on for another charge of $495, but since he downplayed the need for it, I thought it would be ok. Since I am not a plumber I just took his word that he could fix our problem and we would be fine. I guess he did this because he didnt have the part and wanted to do the job even if it wasnt done right. We paid $650 plus tax for this 30 minute repair. We had to call another plumber the next day that had the part and we was charged $700 for the pump and the repair. The good plumber (Ernie's Plumbing Service) told us we was overcharged for the previous work. He said $200 an hour is the max someone should charge, so I am not happy about being overcharged for work that yes fixed a leak but made my tankless hot water heater not supply hot water. I do not have a problem paying full price for a repair but it needs to be done right! If you decide to use this company be sure you have a good understanding of plumbing so you don't get overcharged and do not pay more than $200 an hour. If he says it will take 1.5 hours, then don't pay more than $300 plus parts.

We have had to call Plumb Shield Plumbing twice this year for two separate issues, and both times service was excellent! In February 2025, I called Plumb Shield the morning of a bathroom leak, and their team was at the house working before 11 am. They quickly identified the cause (a cracked plastic water supply hose in the primary bathroom cracked that led to water damage) and advised us the same type of hose in the guest bathroom. We chose to proactively replace the hoses with a metal supply hose. The plumbers were prompt, professional, and very knowledgeable. They patiently answered all our questions and helped us stay calm by focusing on what we could control during this unexpected situation. Just last week, the primary bathroom toilet fill valve failed. I called Plumb Shield in the early morning, and they came out same day and quickly fixed the problem! I had kept the magnet they provided me in February with their information and received 10% which I deeply appreciated. I highly recommend Plumb Shield Plumbing for their fast response times, professionalism, and excellent service.

Update: this company responded on Google. They state my estimate is based on complexity. If another company was only going to charge $350, it wasn't. They saw a woman without heat and thought I'd pay their exorbitant fees. Read the other reviews on here. This is clearly not the first time. So no, I don't believe them. At all. Review stands. Oh and the company who fixed the leak...one test. One fee of $350. Passed inspection. Gas is back on. These guys are scam artists. Scheduled with this company due to a gas leak at my home. Second plumber I scheduled with while Fort Worth is getting snow/ice and I have no heat. This company said they'd charge me $700 to run two diagnostic tests based on the pipes in my home. I told them no way. They were trying to take advantage of me being in a tough situation. The company last night wanted $350 but didn't have the part. I'm not paying double because you think I'm desperate. Will never use them again or recommend them at all.

This company is awesome! I called them first thing in the morning and they showed up as within the agreed time frame. Terry and Nathan were very professional. Nathan had the bathroom faucets installed within minutes. So, I decided right then I should have them swap out my leaking outside hose bib. It was not part of my service call. Terry jumped right on it and in just a few minutes. These might not seem like a big issues however, to older people, we don't have the arm strength or the flexibility to climb inside a cabinet to change out a faucet that was leaking. I recommend Plumb Shield Plumbing to anyone! Terry and Nathan put in writing what the estimate was and the final bill was exactly what the quote was. Nathan explained that we had a 6 month leak warranty. I doubt I will ever have to use it since the faucets do not leak anymore. Thanks Plumb Shield Plumbing for another great job! It looks perfect.

Terry and Nathan really stood out when they came over to check out my water heater. I had a bunch of questions and they didn't miss a beat – answered everything I threw at them, and I learned a lot in the process. I asked them for 24-inch supply lines, a new valve to fix the leak, and some estimates on other stuff. What surprised me the most was how on time they were. It's pretty rare to find service folks who actually show up when they say they will. Usually, you're left waiting around or they reschedule last minute, but not these guys. They were super punctual and really focused on making sure I was happy with everything. It’s a breath of fresh air to deal with people who genuinely care about the work they do and the people they're doing it for. Terry and Nathan definitely went the extra mile. I will definitely recommend Plumb Shield to others I know and I will be using this company again!

I had an issue with one of our toilet tanks continuously running or filling up. I called plumb shield plumbing based on previous reviews and was not disappointed. From speaking to the customer service rep to meeting Michael the plumber my experience was fantastic. Michael was friendly, helpful, and very knowledgeable. He quickly identified the problem and fixed it. He also completed a dye test to determine if any other problems existed. He then noticed our toilet seat was loose and fixed that free of charge and unprompted. He also noticed an issue with the handle quickly fixing it without charging it. He was extremely courteous, kind, and respectful. I would highly recommend this company and will definitely use them again for any plumbing issues.

Please do not go with this plumber. He is one of the most expensive and rude plumber in the area - (1) he will charge unreasonable amount for identifying the problem, when that service is offered free by others. I called in two other plumbers in the area and all two of them evaluated the problem for no cost. (2) the quote that he provided for fixing the problem was literally 4X of what other plumbers asked for. Ofcourse I went with another plumber 3) This plumber will provide no details on the break down of the quote and will be extremely rude if you ask for a break down of the cost. Do yourself a favor and reach out to other more professional and cheaper plumbers!

Rarely will unforseen plumbing issues be considered a pleasant experience. But on this occasion, it definitely was. Terry was very knowledgeable and patient while answering the host of questions we had for each new problem area that was discovered. He and Nathan both took the time to explain what was happening and showed their work throughout the entire process. Started with replacing a faulty water line and installing a new toilet. To identifying and fixing another major issues. Can't complain about cost with this type of quality. Will definitely be using again in the future.

Called them for the first time today w a full house blockage at 11:15 a.m. and was told they could schedule a plumber for today between 1 and 3. No service call fee charged. Michael was great! He arrived shortly after 1, (after a call and then text from the service that he was on his way). Very cordial and friendly, professional and knowledgeable. Luckily, we only have a small issue. We were able to see w z camera the line and the offending roots. Have not yet committed to the full repair but glad to have plumbing working w family members here to visit!

We had a pipe to burst as a result of the February 2021 winter storm and were without water for 3 days. Stephanie was great with scheduling and always kept in contact with me regarding my appointment. Technicians Terry and Michael were really great. They were were prompt and explained everything upfront and went right in and made the necessary repairs at a fair price. This was a very difficult time and my family appreciated Plumb Shield's constant professionalism. I highly recommend them and will use them in the future for all plumbing needs.