PLUMB GENIUS
Plumber · Edmond, OK · Open 24 hours per Google listing
Our verdict
Sharply split: 39 of 89 analyzed reviews are 1-star (negative sentiment 0.45) with repeated property-damage, no-show, and home-warranty overcharge complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 89 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
A minority report on-time, professional visits (themeCounts.professional=23)
Cited in 2 of the 89 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Failed sewer repair left raw sewage backing up again on Christmas, then days-long delay to return (slow_response)
“We had sewage water coming up from the tub/shower drains since last Tuesday 12/20, the earliest they could come out was Friday 12/23, so Friday, the tech arrives spends barely 30 mins and said everything was fixed. Then two days later on Christmas morning, the shower and tub is overflowing with sewage water AGAIN!!”
Red flag
Multiple reviews allege destroyed yards/property (split concrete pad, ripped-up grass) with little remedy
“They scheduled a full day starting at 8am to replace my sewer line and showed up 2 hours late then rushed the job and destroyed my property with absolutely no regard. They split the concrete pad in my yard in half even though it was not in the way of the job.”
Cited in 2 of the 89 reviews we analyzed.
Red flag
Home-warranty overcharge/upsell complaints: quoted $1425 and $3200 for jobs others did far cheaper
“AHS sent this company out for a broken hot water tank. They wanted us to pay $1425 out of pocket. My husband took the hot water tank to Home Depot and got it exchanged for free and spent $18 on a new water line. Total scam.”
Cited in 2 of the 89 reviews we analyzed.
Repeated slow-response and no-urgency complaints (slow_response=3, unprofessional=4)
“We had sewage water coming up from the tub/shower drains since last Tuesday 12/20, the earliest they could come out was Friday 12/23, so Friday, the tech arrives spends barely 30 mins and said everything was fixed. Then two days later on Christmas morning, the shower and tub is overflowing with sewage water AGAIN!!”
Cited in 2 of the 89 reviews we analyzed.
Property damage during sewer/yard work alleged in multiple 1-star reviews
“They scheduled a full day starting at 8am to replace my sewer line and showed up 2 hours late then rushed the job and destroyed my property with absolutely no regard. They split the concrete pad in my yard in half even though it was not in the way of the job.”
Cited in 2 of the 89 reviews we analyzed.
Keep it in proportion: these concerns are cited in 6 of the 89 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“DO NOT USE THIS COMPANY!!! We had sewage water coming up from the tub/shower drains since last Tuesday 12/20, the earliest they could come out was Friday 12/23, so Friday, the tech arrives spends barely 30 mins and said everything was fixed. Then two days later on Christmas morning, the shower and tub is overflowing with sewage water AGAIN!! Then, I called this morning to have the tech dispatched since they …”
“Worst company ever. Came out to check my water heater but then would give me any info on update. When I called the 5th time a few days later they said. "Oh we can't reach the technician...he's busy". Called the warranty company and hilariously they had an answer. Really? 20 year old kid is too busy? ReallyStilFYICarrie/Kerri”
“I’m usually it one to criticize online. My family is in business for themselves and bad experiences can’t be judged on one instance. However, after this two and a half month debacle of terrible ownership , horrible plumbers and the worst office staff I have ever encountered, Amanda, yes I’m referring to you, I needed to say something to warn others. If I could give plumb genius a negative review I would. The office …”
Positive
“We found a leak under our sink the night before Thanksgiving. We were pleasantly surprised we didn’t have to wait til the next week for repairs. Tim arrived at the scheduled appt time. He got to work immediately to correct our issue. He explained what had happened and made sure it was done correctly. He also replaced the inside mechanism for the toilet and it’s as good as new. I am extremely cautious of having …”
“Came out for a home warranty repair. Did a great job. Thank you.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2022.
Across platforms
BBB rating shown as A+ contradicts the Google profile, where 39 of 89 analyzed reviews are 1-star and sentiment is 45% negative.
Should you hire PLUMB GENIUS?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own PLUMB GENIUS?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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