PLUMB GENIUS

Excellent troubleshooting!

We found a leak under our sink the night before Thanksgiving. We were pleasantly surprised we didn’t have to wait til the next week for repairs. Tim arrived at the scheduled appt time. He got to work immediately to correct our issue. He explained what had happened and made sure it was done correctly. He also replaced the inside mechanism for the toilet and it’s as good as new. I am extremely cautious of having companies in our home. So I have no reservations on recommending this company to others.

Came out for a home warranty repair. Did a great job. Thank you.

DO NOT USE THIS COMPANY!!! We had sewage water coming up from the tub/shower drains since last Tuesday 12/20, the earliest they could come out was Friday 12/23, so Friday, the tech arrives spends barely 30 mins and said everything was fixed. Then two days later on Christmas morning, the shower and tub is overflowing with sewage water AGAIN!! Then, I called this morning to have the tech dispatched since they failed to complete the job the first time, however, showed no urgency nor sympathy whatsoever and scheduled us for THURSDAY 12/29!!!!!! Because of their incompetence and unprofessionalism, our Christmas was ruined and now going over a week without any running water or toilets!!!! BEWARE!!!!!

Worst company ever. Came out to check my water heater but then would give me any info on update. When I called the 5th time a few days later they said. "Oh we can't reach the technician...he's busy". Called the warranty company and hilariously they had an answer. Really? 20 year old kid is too busy? ReallyStilFYICarrie/Kerri

I’m usually it one to criticize online. My family is in business for themselves and bad experiences can’t be judged on one instance. However, after this two and a half month debacle of terrible ownership , horrible plumbers and the worst office staff I have ever encountered, Amanda, yes I’m referring to you, I needed to say something to warn others. If I could give plumb genius a negative review I would. The office staff have poor attitudes and are unhelpful, plumbers aren’t commutative and the manager or owner whatever he calls himself is just as unhelpful. Our plumbing ordeal went on with sewer in our garage for 2 and a half months. The first time they jack hammered our garage and said oh this will fixed it and just run hot water and dawn dish soap down the drains to clear the line. It didn’t fix it and mind you to cost over $4000 then we move on to our 6 weeks of back and fourth. They said we can’t put a clean out in or find one. Another set of their plumbers came out l. This set finds the clean out said they would call me with a plan. No communication again so I had to call and the office manager again and I’m always so lucky to get the pleasure of speaking with uneducated rude Amanda. She literally asked me who came out and was they did. So I guess they send their plumbers out to houses without tracking them. Which is terrifying. They wanted to do another “fix” and I had to give them idea if rerouting the entire line. In the end I did in fact decide to have my entire line rerouted by another plumber who did a wonderful job. The communication was wonderful and the plumbing is great, immediate fix. Oh and they were able to put on 3 clean outs since plumb genius said one couldn’t be done… all and all I am so glad I spent my $15k with the other plumber and after reading the reviews below I am even more thankful I didn’t used them for this big of job Plumb genius stick to unclogging toilets but from below looks like that is a skill not possessed either by your team. The office staff is better at a fast food restaurant and probably more knowledgeable about plumbing.

Worst plumbing experience ever. This company lies and does not do what they say they will do. They are extremely dishonest been trying to get a simple water leak in our front bathroom fixed for 30 days. Have had three technicians to my house. Supposedly the first technician misdiagnosed the repair but I was told this after I had waited ten days for the parts he supposedly ordered to arrive. When they did not show up to repair it, I was told that the technician had quit and was not with them any longer. So they sent a second technician out who said the first guy misdiagnosed the problem. And that it didn’t need parts ordered but that he didn’t have the right tools to fix it. So after waiting another week. I call and I speak to the GM Tony . He tells me that he’s sorry, that it should have been a simple 30 min repair and apologizes for the delay and runaround and promises to send Helios best technician Chris out to do the repair. He shows up 2 hours late on Thursday. Leaves the repair halfway finished and says he needs a different tool and that he will be back later Thursday. He no showed and by Friday afternoon at three o’clock I called Plumb genius again. I was told that Chris was out sick but that Tony would call me back. Never heard from Tony. So I called him this morning (Monday) was told he’s not in the office but that they now needed to order the parts that the very first technician had said were needed for the repair. But amazingly they could not tell me when they were going to be out to do the repair. Because they did not have a time frame on the parts coming in. These are the same parts I was told were ordered by first technician that supposedly quit. As I said starting this. They are deceptive, and dishonest and provide horrible customer service.

I would give negative 5 stars if I could. Neither plumb, nor genius to be found. They came, "fixed" our water heater, which didn't make it 48 hours. We then initiate replacement through our home warranty. Ask for an itemized estimate, if you dare, and it will be intentionally vague and riddled with charges that are inexplicable by their staff. I waited a full day for a call from a plumber to explain the items on the estimate and their alleged code violations. Never received a call. As their supposed customer service representative said, "you can Google it" with regard to their alleged code violations. I did Google it and then got a second opinion. Turns out they coded the water heater to the wrong city, so the entire estimate was wrong. Still wondering what a $600 charge for "Water Modification" meant. I call the home warranty company to initiate a correction of the incorrect estimate, and Plumb Genius' operations manager says the earliest they can call to correct the issue is Tuesday because of the holiday (it is Friday and we initiated the first service call the previous Friday). So if you want a company that will do less than the bare minimum to fix their own mistakes, without the slightest sense of urgency, Plumb Genius will get it especially wrong for you. I got my money for the service call back from the home warranty company, and am going with the second opinion, whose estimate was correct the first time, and who thoroughly explained the work. After this experience, I wouldn't trust them to work in my house, even if they were to correct the errors and perform decent customer service.

I hired Plumb Genius/Trophy Plumbing to replace two sets of leaking shower valves on July 22nd, 2025. Simplest job ever. One shower valve set they replaced started leaking again on September 9th. I called them back to see if they would return and rectify the situation. They have a 30-day warranty on their work, but I was 17 days out of that window. These are shower valves...like I said, simplest job ever. Shower valves, in my experience, should last years (the ones they replaced were at least 10 years old...probably closer to 20). They were going to charge me $130 just to show up again. I would have happily paid them for the hourly work, but not a fee to show up (again) to fix (again) what they already proposed to have fixed, and what I paid over $500 to have them fix. When they informed me the fee would apply in my case as I was out of their warranty window, I informed them I may as well pay someone else a service fee if Plumb Genius/Trophy Plumbing won't stand behind their work. But, they chose to let me move on to another vendor. Really bad business practice and questionable competence at basic plumbing work if you ask me. I will not use them again. Integrity and character count for something in my opinion, and I can't support a business that doesn't stand behind their work. Especially only 47 days after they charged me $517 for basic, simple services.

Plumb Genius is now trophy plumbing. Used a home warranty service and they came out for my leaking water heater and decided I need more things to get up to code (which was b.s) they charged 600.00 for a water modification and they didn't modify anything that was 600.00 worth. Maybe installed an 90 degree fitting, but for that amount, yeah, total rip-off. The total bill was around 900.00 dollars. When you think about it, a cash out which u could get from the warranty company would be about 450.00. Water heaters go for around 6-700 dollars. If you don't plan on selling your home, just get a new heater installed, and don't worry about getting up to code. In all, don't use these people. One technician was 90 days with company, and the other was a new hire. If that tells you anything. Also, trophy plumbing just bought Plumb Genius cause of bad service, and they are staying the course with treating customers like a wallet and not like Human beings.

I want to tell everyone aware of this company, I have american home shield, which is ahs not cover for my knocking soundmy cvc which is expanding and make knocking sound, and they have charging me for $780 dollars for thermal expansing tank, which is still making knocking sound, and they can't figure it out, and now they want to replace water heater, which is cost me more, so use different company which is edmond plumbing, to come out, and is simple fix cut out small hole and inject foam, now it fix, and now them to remove the expansion tank and give me back my money and install original back in place, but they is the code thing for city of edmond, but it was original where it came from, I will public this everywhere to let people know about this company is RIG people hard working money, they not going to pay my money back, well guess what I will go to tell the tv news about this.

I have an older home and have had to use several different plumbing services and Plumb Genius is by far the worst I have ever dealt with. They scheduled a full day starting at 8am to replace my sewer line and showed up 2 hours late then rushed the job and destroyed my property with absolutely no regard. They split the concrete pad in my yard in half even though it was not in the way of the job and just gave me a simple "sorry". They are very vague on communicating pricing and just try to get you to swipe your credit card prior to the job then have zero regard for how they finish it. I have seen many messy sewer line repairs but the guys were in a hurry to go home after showing up 2 hours late so they didnt even refill the trench they dug, they just pushed all the dirt up next to it. I would advise to steer clear of this plumbing service. I had a terrible experience.

Thought it would of been a good experience from the first time meeting the tech he was very nice. Then after he left, I will say the customer service and follow up is an absolute joke. I have called multiple times to get an update on my work order and it has now been over a week that I have been out of hot water. The first time was a miss diagnosis. Now they have sent video off to Navien to further diagnosis the issue. Call today to ask about an update and she basically stated that she will have the tech call to see. Then told me I was more than welcome to call another company for a second opinion because I stated that I needed this addressed immediately . I shouldn't have to call multiple times to follow up with a service that I am paying for. Now reading the reviews, It looks like I should of done my research.

If you are a Home Warranty customer that was matched to Plumb Genius for your repairs, cancel and find a better plumbing company. The office staff seemed irritated to be answering the phone anytime I called. After 8 days without water to our home, our hot water tank was finally installed only to have the plumber leave before checking his work. We had no hot water. The next morning, another rude office person told me they were going to “send someone out to turn a little knob and get me hot water.” I let her know we didn’t have “a little knob” and that I was yet again missing work due to their plumber not checking his work. Not one apology from anyone I spoke to. I asked four times to have an email sent with the itemized items I paid out of pocket for and never received it.

Do not use. If I could give less than one star, I would. Incompetent office staff. Margey hung up in my face repeatedly and accused me of not scheduling properly, among other insults. Told me I needed to schedule a procedure I do not need immediately, BEFORE they will come back out and fix a problem they created when investigating the main issue. Will never use again, solely based on her attitude and negativity. Plumbers are incompetent and uncommunicative. Canceled a job without letting me know, after I waited from 8 am to 4 pm for him to arrive. Horrendous experience, horrible company! Do not use, you have been warned.