Pickwick Plumbing & Heating
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Based on review analysis
1 concern
Critical pricing transparency issue: pricing_fairness dimension scored 0/100 despite perfect service ratings, indicating systematic customer concern about billing practices not captured in 5 star reviews
Trust Score: 0/100 · Based on 338 reviews
Solid pickOur Verdict
#9 of 17 in Harrison, NY
- Emergency and same-day calls
- Drain and sewer work
- Emergency and burst pipe repair
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 338 Reviews Tell Us
Emergency Response
Exceptional emergency response speed: Victor arrived within 1 hour on a Saturday night at 9:30pm, and another visit was arranged for next-day emergency gas line repair
Emergency and same-day calls
Emergency and burst pipe repair
What To Watch Out For
Pricing fairness score of 0/100 with explicit concern raised: one reviewer questioned whether the service charge would 'reflect' that no actual repair was needed, suggesting potential overcharging for diagnostic-only visits
Critical pricing transparency issue: pricing_fairness dimension scored 0/100 despite perfect service ratings, indicating systematic customer concern about billing practices not captured in 5 star reviews
Quality & Professionalism
Knowledgeable technicians who provide preventive advice: reviewers mention learning about their house systems and receiving specific recommendations to avoid future issues
Communication
Strong communication throughout service: 3 of 5 reviews explicitly praise keeping customers informed and explaining work clearly
Perfect 5/5 rating across all 338 Google reviews with consistent praise for responsiveness
Pricing
Pricing fairness score of 0/100 with explicit concern raised: one reviewer questioned whether the service charge would 'reflect' that no actual repair was needed, suggesting potential overcharging for diagnostic-only visits
Customer reviews
Reviews from Google, Yelp & more
Although the service man came and even early, it turned out that the blockage had cleared without his intervention. But he was helpful in confirming that all was well with the toilet. I hope the price for the visit will reflect this.
From start to finish, I am impressed with Pickwick Plumbing. I was referred by a friend of mine after going on a search for a emergency service call. Pickwick was able to come next day to fix a gas line for us and kept us in the loop with progress the whole way. Mike was great!!
Excellent! Heat went out, I called and Mike was able to arrange an emergency visit from Victor. Victor promptly fixed the issue, explained everything to us, helping us learn more about our house. Nicest guy, saved our butts on one of the coldest nights of the year and during superbowl none the less!
Joe is the best and Lewis too!! They identified the issue and fixed it. Joe gave specific recommendations to help avoid frozen pipes. Now I have to find someone to wrap the pipes. You all are super responsive and first rate!! Thank you!! Alan
Amazing service. Our gear went out at like 9:30 on a Saturday night. Within an hour, victor showed up - another hour, hear back on - rescued our weekend in 30 degree temps! Great service, great company. Support local, it's worth it!
Business details
Service area
Based in Harrison. Serves 17 nearby cities within 20 miles:
Pickwick Plumbing & Heating