Peterman Brothers Heating Cooling Plumbing
Fast Response
Reviewers confirm quick response
24/7 Verified
Confirmed by reviews
Unknown
Based on review analysis
1 concern
Corporate mandated sales pressure on technicians—one reviewer reports being told the technician is 'required to ask' about upgrades and express upselling is a company policy, not individual behavior
Trust Score: 0/100 · Based on 3193 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 3193 Reviews Tell Us
Emergency Response
Exceptional emergency responsiveness—4 of 5 reviews specifically mention arriving within an hour or 'very quickly' to calls
Emergency and same-day calls
What To Watch Out For
Persistent upselling—1 of 5 reviews details frustration with aggressive sales tactics during routine maintenance, with technician sending unsolicited quotes despite customer explicitly declining extras
Corporate mandated sales pressure on technicians—one reviewer reports being told the technician is 'required to ask' about upgrades and express upselling is a company policy, not individual behavior
Quality & Professionalism
High-quality workmanship and diagnostics—technicians correctly diagnose problems and catch misdiagnoses from competitors; work is described as 'clean, efficient' with 'great attention to detail'
Strong communication when engaged—5 reviewers praise technicians for explaining work, options, and systems clearly and thoroughly
Communication
Exceptional emergency responsiveness—4 of 5 reviews specifically mention arriving within an hour or 'very quickly' to calls
Strong communication when engaged—5 reviewers praise technicians for explaining work, options, and systems clearly and thoroughly
Customer reviews
Reviews from Google, Yelp & more
We are so happy we called Peterman Brothers! They showed up very quickly, were professional, courteous, and thorough. Isaiah quickly identified the problem, told us our options, and explained everything. (Thank you for that!) Job well done!! I recommend them to anyone. Sally
Peterman Brothers responded right away to my call / Donnell arrived within an hour~ of my call. Diagnosed the issue and had the right equipment to replace the broken pieces. He checked out what another plumber had misdiagnosed stating there was no problem. I’m very satisfied and will call on them again!
Amazing service and pricing! Braden was super courteous and knowledgeable. He arrived super fast, fixed my plumbing issue very quickly and made sure that he left no mess behind. He even provided me with information about various plumbing under my home, unrelated to my service call. Will absolutely recommend to friends and family!
I really don't like this company. It's not because of the service that you receive, but the fact that they are always trying to sell you something. My husband and I purchased a HVAC system through Peterman Brother's years ago and had regular maintenance done until it became too much. Each time they came to check our system and make sure things were running correctly they kept saying we needed to upgrade this or add this. Today, at the most recent visit I asked the guy to only check the system to see if it was working correctly and be informed if anything was broken or not working correctly. I did not want anything extra like a surge protector or extra features that we did not want initially. That did not happen. He said that he was required to ask if he saw something and that he would be emailing quotes. I think this is horrible for a company to do. I understand trying to make sales, but employees shouldn't be forced to do something especially if it is expressed by the customer that they do not want it. Corporate needs to do better! Stop forcing things on customers and employees! I rated it 2 stars because maintenance was fine, but hate corporates policies. If you would like to be spammed and always sold something feel free to use this company, otherwise look elsewhere.
Braden with Peterman Brothers did an outstanding job installing our tankless water heater. He was professional, knowledgeable, and took the time to explain the entire process and how the system works. The installation was clean, efficient, and completed with great attention to detail. Braden was courteous, respectful of our home, and clearly takes pride in his work. We couldn’t be happier with the experience and would highly recommend Braden and Peterman Brothers for any plumbing needs.
Business details
Service area
Based in Lafayette. Serves 1 nearby cities within 20 miles:
Peterman Brothers Heating Cooling Plumbing