Palisades Plumbing CO
Plumber · Santa Monica, CA
Our verdict
Fast emergency response with excellent workmanship, but watch out for fee-credit miscommunication and shifting pricing explanations.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
4 of 5 reviewers praise responsiveness and availability, including same-day/after-hours service capability
2 cited reviews
“Very responsive service, excellent work quality, clear explanations, reasonable prices”
“Office is very responsive and plumbers are readily available”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
4 of 5 reviewers explicitly commend work quality, cleanliness, professionalism, and technical knowledge
2 cited reviews
“Very responsive service, excellent work quality, clear explanations, reasonable prices”
“Office is very responsive and plumbers are readily available”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
Strong Google rating of 4.8/5 from 245 reviews indicates consistent positive market perception
2 cited reviews
“Very responsive service, excellent work quality, clear explanations, reasonable prices”
“Office is very responsive and plumbers are readily available”
Cited in 4 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pricing fairness dimension scored only 65/100; one detailed review documents shifting fee-credit policy mid-transaction, raising concerns about upfront transparency on service call and installation charges
“Changed explanation about fee credit, pricing inconsistent and misleading”
One reviewer reports service fees and installation discounts were explained inconsistently, with initial credit promise later denied
“Changed explanation about fee credit, pricing inconsistent and misleading”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was charged a $75 service fee for a technician to simply look at my toilet and confirm there was a crack. He told me the $75 would be applied toward the $350 installation fee if I installed a new toilet with them. Later, when I called back to proceed, they changed their explanation and said the $350 installation fee was already discounted and the $75 would not be applied. This was completely different from what I …”
Positive
“We are back in our home after the Fire. I am so grateful to Palisades Plumbing and specifically to Mario for not only the very responsive service to repair our shower, but to provide care and service the way i remembered it from being a much younger homeowner here in the Palisades. The quality of his work is excellent, his explanations were clear and the prices are quite reasonable. This is a strong message to …”
“This experience could not have been any better. Of the half dozen or so plumbing companies with which I had contact about snaking out a stall shower drain, Palisades Plumbing Co. and its staff was a true standout. Courteous, accomodating, on time, professional, and effective--and a very reasonable price.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 245 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Palisades Plumbing CO?
Best for
- Emergency and same-day calls
- Drain and sewer work
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Palisades Plumbing CO?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Palisades Plumbing COisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Calabasas · Panorama City · Glendale · Gardena