All plumbers
PP

Palisades Plumbing CO

Santa Monica, CA
4.8(245 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Premium / Upsells

Membership programs detected in reviews

RED FLAGS

2 concerns

Pricing fairness dimension scored only 65/100; one detailed review documents shifting fee credit policy mid transaction, raising concerns about upfront transparency on service call and installation charges, upselling concerns

Trust Score: 0/100 · Based on 245 reviews

Solid pickSolid pick
4.8Google

Our Verdict

Hire with Conditions

#10 of 16 in Santa Monica, CA

Best for
  • Emergency and same-day calls
  • Drain and sewer work
Avoid if

No major caveats

Hire if: You need a plumber who actually shows up when scheduled

Hire if: You need fast same-day or after-hours response

Caution if: You need predictable, consistent service across every visit

Caution if: You need rock-bottom prices with zero flexibility on the quote

Caution if: You need detailed walkthroughs and written estimates before work starts

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 245 Reviews Tell Us

Emergency Response

Emergency and same-day calls

What To Watch Out For

One reviewer reports service fees and installation discounts were explained inconsistently, with initial credit promise later denied

1 review mentions membership programs or upselling

Pricing fairness dimension scored only 65/100; one detailed review documents shifting fee credit policy mid transaction, raising concerns about upfront transparency on service call and installation charges

Upselling concerns

Quality & Professionalism

4 of 5 reviewers explicitly commend work quality, cleanliness, professionalism, and technical knowledge

Communication

4 of 5 reviewers praise responsiveness and availability, including same-day/after-hours service capability

Pricing

One reviewer reports service fees and installation discounts were explained inconsistently, with initial credit promise later denied

Clean & Professional24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

N
Naomi Neufeld

We are back in our home after the Fire. I am so grateful to Palisades Plumbing and specifically to Mario for not only the very responsive service to repair our shower, but to provide care and service the way i remembered it from being a much younger homeowner here in the Palisades. The quality of his work is excellent, his explanations were clear and the prices are quite reasonable. This is a strong message to bring our community back.

P
Phyllis Truby

This experience could not have been any better. Of the half dozen or so plumbing companies with which I had contact about snaking out a stall shower drain, Palisades Plumbing Co. and its staff was a true standout. Courteous, accomodating, on time, professional, and effective--and a very reasonable price.

J
Jeanne Ruderman

I highly recommend Palisades Plumbing. They have been my plumbers since the 1980s. The office is very responsive and the plumbers are readily available. They provide excellent service with a smile.

V
Vicky Sun

I was charged a $75 service fee for a technician to simply look at my toilet and confirm there was a crack. He told me the $75 would be applied toward the $350 installation fee if I installed a new toilet with them. Later, when I called back to proceed, they changed their explanation and said the $350 installation fee was already discounted and the $75 would not be applied. This was completely different from what I was told initially. Very disappointing experience. The pricing was inconsistent and misleading. Make sure you get everything in writing before agreeing to any service.

J
J. Gold

This is the second or, maybe, third time Palisades Plumbing has serviced the house. Mario Martin shows up - has such a "can do" attitude - is super friendly and, as plumbers go, he keeps things pretty darn clean. That speaks volumes as plumbing is such a dirty job! He's knowledgable and professional, too! Kudos Palisades Plumbing - you're def our go to plumber!

Business details

Phone
(310) 454-5548
Address
16626 Marquez Ave, Pacific Palisades, CA 90272, USA
Hours
Varies — check website

Service area

Based in Santa Monica. Serves 10 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
0

Palisades Plumbing CO

4.8$$
Call