Pacific Plumbing & Sewer Services
Plumber · Fremont, CA · Open 24 hours per Google listing
Our verdict
Pacific Plumbing & Sewer Services has a polarized 4.1★ across 27 Google reviews; 17 of 54 analyzed reviews are 1★ — reviewConsistency=0.155 flags extreme rating variance including 4-hour no-shows, a rude receptionist incident, and a $953 pipe repair bill on a Saturday.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 54 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
20-year repeat customer cites competence and honesty — never over-sells unnecessary work; licensed PG&E-certified gas leak repair with county permits completed quickly
1 cited review
“After calling several plumbing companies to fix a gas leak, finally found this one that had the proper equipment to detect and fix the leak. The foreman Gustavo was professional, prompt and understanding of our situation. He and his crew did a great job on the fixtures/repairs.”
Cited in 2 of the 54 reviews we analyzed — 1 cited review not excerpted here.
Water heater quote beat Home Depot and Lowe's all-in cost on a specialty 75-gallon power-vent unit; no inspection fee charged
Cited in 1 of the 54 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Front-desk responsiveness failures documented across multiple 1★ reviews spanning 2010–2022 — receptionist refused to connect customer to owner after 4-hour delay; another reviewer described rep as 'completely unconcerned'
“When delayed beyond 3 hrs, there was no follow-up from Andrea who is at the front desk. After 4 hours of delay and 8 phone calls, Angel the another front desk person, refuse to provide me connection to the owner for resolving of this issue.”
Cited in 2 of the 54 reviews we analyzed.
Red flag
$953 charged for a Saturday 1.5-foot pipe dig and 1" PVC repair — reviewer called it 'outrageous'; expensive flagged in themeCounts
“They took 4 hours repairing a leak in the ground. Although they needed to dig 1.5 feet to repair a 1"pvc pipe, it doesn't justify the repair cost of $953.00 dollars. I'm outrageous about the cost considering it's a Saturday.”
Red flag
Employees described as 'very rude' and 'disrespects women' in a 2025 review — unprofessional cited 3 times in themeCounts
Cited in 1 of the 54 reviews we analyzed.
Multiple 1★ reviews describe no-shows after promised windows: one customer made 8 phone calls over 4+ hours with zero callback from receptionist Andrea; another waited all afternoon and canceled
“When delayed beyond 3 hrs, there was no follow-up from Andrea who is at the front desk. After 4 hours of delay and 8 phone calls, Angel the another front desk person, refuse to provide me connection to the owner for resolving of this issue.”
1 more cited review
“I called at 9:50PM and their message service company answered and took a message. They never called back so I called again at 8:30 the next morning. At 10:45 I called again as they had not arrived. I was told he was running late but would be there between noon and 2. At 2 I called again and was told he was still stuck.”
Cited in 3 of the 54 reviews we analyzed — 1 cited review not excerpted here.
Keep it in proportion: these concerns are cited in 5 of the 54 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Very rude employees, doesn’t follow house rules and disrespects women. Have no sense of basic manners. Worst employees.”
“I will not recommend again to any one. The front desk is sloppy and not customer oriented. When delayed beyond 3 hrs, there was no follow-up from Andrea who is at the front desk. After 4 hours of delay and 8 phone calls, Angel the another front desk person, refuse to provide me connection to the owner for resolving of this issue. (Andrea will not come on phone and shows that there is mismanagement and poor team …”
“Will never use them again. I had a serious pipe break in my house. I called at 9:50PM and their message service company answered and took a message. They never called back so I called again at 8:30 the next morning. The person told me they had someone available and he would be heading over. I explained the details of the issue and she said she would be sure to relay the details to the plumber. At 10:45 I …”
Positive
“Pacific Plumbing work with me to meet a certain schedule for replacing a water heater in Fremont, and did the job in two hours. I really appreciate their service and work! And, they cover the whole Bay Area,”
“Fast reliable 24 hrs service great customer service with expert staff there techs are talor fit to meet your expected needs as they have multiple teams that handle a variety of jobs No job is too small or big. I'm glad to have them for small jobs like a clogged sink to larger jobs like a pipe broken underground below the concrete”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Oct 2025.
Across platforms
Google 4.1★ (27 reviews) vs. Yelp sample includes multiple 1★ reviews — reviewConsistency=0.155 confirms extreme polarization; verified mixed-platform performance.
Should you hire Pacific Plumbing & Sewer Services?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Pacific Plumbing & Sewer Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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