Pac West Plumbing
Plumber · Bonney Lake, WA
Our verdict
Shows up fast, does quality work, and goes the extra mile—all 5 reviewers gave perfect scores with zero complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Emergency responsiveness: Multiple reviewers praise same-day or on-time arrival for urgent plumbing issues including water damage and drain emergencies.
1 cited review
“Caleb showed up right on time and was super friendly, professional”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Stands behind work quality: Crew returned at no charge to make adjustments when appliance fit issue arose, demonstrating commitment beyond initial job scope.
1 cited review
“came out a second time at no charge to make adjustments”
Transparent pricing and honest bidding: Reviewers specifically note competitive, fair pricing and appreciative communication around estimates versus competitor quotes.
1 cited review
“work was thorough and expertly done, honesty and integrity with bid”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Professional communication and customer education: Staff explain technical details (gas heater operation, drain procedures) and provide prompt callback/follow-up from office.
1 cited review
“work was thorough and expertly done, honesty and integrity with bid”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I have a new plumber! Kevin and his friendly skilled crew installed a gas line for us, and we are delighted with their work, professionalism, and courtesy. They even came out a second time at no charge to make some adjustments when, due to no fault of theirs, my new appliance didn’t fit well with the stub. That’s what I call going the extra mile, and it has earned my loyalty. Wonderful local family-owned business. …”
“We woke up one morning to water on our downstairs bathroom vanity. Discovered a leaking toilet drain upstairs to be the culprit. PAC West Plumbing sent Caleb out and he was able to remake the drain pipe that connects our upstairs toilet to the old cast iron drain pipe. Caleb showed up right on time and he was super friendly, professional and was able to answer all of my questions. I would highly recommend PAC West …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 18 reviews so far. Treat this as a first read.
Newest review in our sample: Nov 2023.
Own Pac West Plumbing?
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Find plumbers near you
Pac West Plumbingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Bonney Lake · Carbonado · Maple Valley · Ravensdale