Owen & Sons Plumbing LLC

Had a new shower panel installed by plumber jack. He was courteous, easy to talk to, and answered all my questions during the install process. After he left, a small issue came up with the unit, but it was handled smoothly. I got guidance on a simple fix, took care of it, and just wanted a plumber to make sure everything was working the right way. jack came back later to inspect it again, confirmed the repair looked good, and explained a few extra details about the water flow and valve setup. He took time to address my concerns, checked that the shower panel was operating properly, and made sure i felt comfortable with everything before finishing up. Overall, a very positive plumbing service experience with prompt follow-up and solid customer care.

I acted like a knucklehead and tried to take off a rusty hose fitting from my expansion tank, and I ended up breaking a pipe. Water started pouring into my basement and would not stop. My usual plumber could not make it out, so I called Owen & Sons Plumbing LLC. The woman on the phone quickly told me to shut off the well pump so the water would stop running into the basement and so the pump would not get damaged, which was very helpful and calmed the situation right away. Later that day, Donald came to the house and spoke with my son. He was polite, professional, and explained the plumbing issue in simple terms. Since a replacement part had to be ordered, they set up a temporary repair to get the water line under control and make everything safe until the final plumbing work could be completed. When they returned as scheduled, Jack and Kingston finished the repair and made sure everything was working properly before leaving. Everyone I dealt with, from the office staff to the service plumbers, was friendly, respectful, and easy to work with. They handled the emergency repair efficiently, communicated clearly, and provided excellent customer service. I would gladly recommend them to anyone who needs reliable plumbing help.

We recently needed help with our bathroom sink faucet in Gig Harbor, as it wasn’t working properly. From the start, Kingston was extremely helpful and knew exactly what parts we needed for our faucet, even when we thought replacement parts weren’t available. Our previous plumber had told us we had to buy a whole new faucet, but Kingston found the right parts and saved us from that expense. When the plumbing team arrived, Miles and Jack did a fantastic job. They were friendly, professional, and made sure to explain everything they were doing step by step, which really put us at ease. They worked efficiently, fixed our faucet, and made sure our vanity was securely attached to the wall. We now have hot and cold running water just like before, and didn’t have to purchase a new faucet. The whole experience, from first contact to the finished plumbing work, was smooth and stress-free. We’re really happy with the service and would definitely recommend them to anyone in Gig Harbor needing a trustworthy plumber!

We’ve had a fantastic experience with our local plumbers in Gig Harbor. I’ve honestly never seen a company put so much care into their work. Jack came out to handle our pipe problems, and both Jack and Kingston returned again to upgrade the pipe fittings for us. They really went the extra mile to make sure everything was working even better than before. The first time Jack and Kingston helped us, they replaced our hot water tank quickly and did a top-quality job. Every time we’ve called for plumbing help (and that’s been several times now), the service has been excellent from start to finish. We never hesitate to recommend these plumbers to anyone in need. We even had them help out at our church, and everyone was very happy with the results.

Owen & Sons Plumbing LLC was quick to respond when I reached out about fixing my main water valve. I got a clear estimate in under an hour, and they were ready to do the plumbing repairs the very next day, but I had to change the appointment because of my schedule. When I rescheduled for a few days later, Kingston showed up right on time, just like they said he would. The repair was finished within the time frame they promised, and the new valve looks neat and professionally done. The whole payment process was simple and could be handled online, which made things really convenient. I’d definitely recommend their plumbing services to others looking for reliable help.