On The Level Plumbing & Backflow Services

He did a great job. The faucet didn't have all the parts and he had come back the next day. He didn't charge another call out. He also fixed something that I didn't initially ask him about.

Came out the same day and immediately fixed our issue. No headache, no waiting and their customer service is phenomenal. I love that it’s family owned and operated too. Rachel was amazing when setting everything up on the phone and Joshua was so kind when helping us in person. They were fast, affordable and professional while also fostering a genuine relationship with their clients. 10/10 would recommend and they will be my plumbers from now on.

Kyle our plumber showed up at scheduled time and removed and installed a new toilet. He was very professional and friendly and had the toilet installed in a timely manner. I have and will always use On the Level Plumbing for all my plumbing needs. Ralph T

I cannot recommend this service, as it would result in an estimated cost of $15,000 and a lack of communication thereafter. My laundry room pipe experienced a backflow issue, and I was informed that repairs were necessary, which would involve some excavation to access the leaking site. I received a quote of approximately $15,000 for these repairs. After careful consideration, I attempted to contact them to proceed with the resolution, but I never received a return call, only excuses that someone would get back to me. My boyfriend and I ultimately had to engage another company, who determined that only a cleanse was needed, not extensive repairs.

If you are looking for any leak detection services DO NOT GO HERE. They do not have the proper equipment and will CHARGE you for it. Lack of clear communication and pricing, insufficient equipment, and poor results.We were extremely disappointed with On the Level Plumbing and Backflow services. I called them to help with a leak detection issue, their initial service call was $156, and the plumber said they would need to dig to find the leak. I spoke with the customer service rep and we set a cap on 2 hours to see if they could find the leak. $550 later, they could not find the leak and recommended an alternative solution to reroute the water line temporarily. I told them to make the temporary repair. Rather than making the repair, they sent our 2 people to keep digging the next day and ran up the bill another $800 WITHOUT calling or warning me. After day 2, there was still no solution and I was unaware that I had a $1500 running tab with NO repair, NO leak detected, nothing. Overall, this company charged $2,000, never found the leak, never communicated the scope of work or charges until the final invoice hit my email and then wanted to authorize additional undefined number of hours to keep looking for the leak. Please see pics for the value I got out of $2000 of plumbing work. I am sure they would be fine doing a toilet repair or simple drain unclogging, but for more involved pluming work, learn from my mistake and go elsewhere. 10/8 Update: I was able to get another company out who dug the trend and replaced the pipe in HALF the time on the level charged me to barely dig around and not identify the leak.