On Site Plumbing, Heating & Cooling
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Premium
Based on review analysis
2 concerns
One of 5 reviews (20%) alleges aggressive upselling and pressure tactics to replace entire fixtures without allowing diagnostic disassembly—a significant concern for emergency situations where homeowners are vulnerable., Cash payment request and tax avoidance mentioned in same complaint review—potential indicator of inconsistent business practices.
Trust Score: 0/100 · Based on 141 reviews
Our Verdict
#14 of 14 in Paramus, NJ
No standout specialties
- You're highly price-sensitive
Hire if: You need fast same-day or after-hours response
Hire if: You need high-quality work that holds up over time
Caution if: You need predictable, consistent service across every visit
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need detailed walkthroughs and written estimates before work starts
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 141 Reviews Tell Us
Emergency Response
Outstanding responsiveness—4 of 5 reviewers explicitly mention prompt arrival, same-day service, or immediate scheduling flexibility.
Efficient diagnostics and fast turnaround—reviewers noted quick issue identification and expeditious work completion.
What To Watch Out For
Diagnosis-to-upsell pattern—one reviewer reported plumber recommended full faucet replacement after 1-minute inspection without disassembling to check if parts repair would suffice, then pressured acceptance with a $99 service fee threat.
Pricing opacity concerns—same reviewer reported plumber requested cash payment and avoided writing taxes on the check, and quoted $450 for replacement vs. $250 labor-only.
Lack of transparency on credentials—reviewer was not provided plumber's name or professional certification information.
One of 5 reviews (20%) alleges aggressive upselling and pressure tactics to replace entire fixtures without allowing diagnostic disassembly—a significant concern for emergency situations where homeowners are vulnerable.
Cash payment request and tax avoidance mentioned in same complaint review—potential indicator of inconsistent business practices.
Quality & Professionalism
Professional demeanor and communication—3 reviewers praised clear updates, keeping them at ease, and respectful conduct on-site.
Communication
Outstanding responsiveness—4 of 5 reviewers explicitly mention prompt arrival, same-day service, or immediate scheduling flexibility.
Professional demeanor and communication—3 reviewers praised clear updates, keeping them at ease, and respectful conduct on-site.
Respect for Your Home
Professional demeanor and communication—3 reviewers praised clear updates, keeping them at ease, and respectful conduct on-site.
Pricing
Diagnosis-to-upsell pattern—one reviewer reported plumber recommended full faucet replacement after 1-minute inspection without disassembling to check if parts repair would suffice, then pressured acceptance with a $99 service fee threat.
Pricing opacity concerns—same reviewer reported plumber requested cash payment and avoided writing taxes on the check, and quoted $450 for replacement vs. $250 labor-only.
Customer reviews
Reviews from Google, Yelp & more
I can’t recommend Hector at Mr. Pipe Plumbing and Heating LLC highly enough. He has handled work for both my residential and commercial properties, and every experience has been outstanding. Hector is always extremely prompt to reply, communicates clearly, and shows up right when he says he will—which is rare and so appreciated these days. His work is consistently professional, efficient, and done right the first time. It’s such a relief to have a contractor I can truly rely on. Honest, dependable, and skilled—everything you want in a great plumbing and heating professional. Highly recommend!!
Excellent work. Had a leak with a seized on off valve. Tech Mohamed . Came out one day to see the job. Offered to come right back but when I was not going to be available schedule it for a time good for me. Came out did repairs quickly saw another issue fixed that as well. Great repair.
They definitely live up to their name, (On Site)! Will and his team worked expeditiously!!! He knows what he's doing and it shows by how they work. As soon as they recognized the issue they immediately got to work. Im very pleased with the service that was provided. He kept me at ease during the entire process and gave regular detailed updates. I will undoubtedly do more business in the future with this company, very professional!
1. The plumber you sent was very “capable”, because he could determine the entire faucet needed to be replaced just by looking at it and touching it in ONE minute. Although I suggested disassembling it to see if only parts needed replacing, he insisted on not doing so and wanted us to accept his "profession”. Otherwise, we would have to pay a $99 service fee plus labor costs and some parts costs to force us to comply. He gave us the charge that replacing the entire faucet would cost $450, but if we bought the faucet ourselves, he would only charge $250 for labor. Then we chose the latter and went to nearby Home Depot buying a whole set of faucet instead. 2. When paying $250 after the work was completed, he insisted on not paying taxes, and the check had to be written as cash payment. 3. The plumber you sent didn't give us his name, and we don't know if he had any professional certifications. Based on such experience, it is hard to trust your work anymore. Attachments ate our old faucet.
William arrived very promptly and was very professional. Started by putting on blue shoe covers and was VERY neat and respectful of keeping area neat and clean! Diagnosed issue quickly and was very thorough. Excellent job! Highly recommend! Do not hesitate if you need a plumber.
Business details
Service area
Based in Paramus. Serves 33 nearby cities within 20 miles:
On Site Plumbing, Heating & Cooling