O'Neill Plumbing Services L.L.C.
Plumber · Abingdon, VA · Open 24 hours per Google listing
Our verdict
Shannon answers the phone himself, walks you through fixes over the phone to save money, and shows up fast for emergencies—but warranty disputes and occasional communication breakdowns suggest consistency issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 93 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional phone-based troubleshooting and remote guidance; 9 reviews document Shannon diagnosing and walking customers through repairs without charging service calls or diagnostic fees.
1 cited review
“He walked me through isolating it and keep water flowing over the phone”
Cited in 9 of the 93 reviews we analyzed — 8 cited reviews not excerpted here.
Fast emergency response; 7 reviews report same-day or next-day service on nights, weekends, and during storms, with multiple mentions of arrival within 1 hour.
1 cited review
“Came same day, very high quality work”
Cited in 7 of the 93 reviews we analyzed — 6 cited reviews not excerpted here.
High-quality workmanship and careful job practices; 6 reviews specifically praise attention to detail, laying tarps, cleanup, explanations of work, and long-lasting repairs.
1 cited review
“Came same day, very high quality work”
Cited in 6 of the 93 reviews we analyzed — 5 cited reviews not excerpted here.
Fair pricing on emergency work; 5 reviews highlight reasonable rates, refusal to upsell small jobs, and choosing cost-effective solutions over expensive options.
1 cited review
“Came within hours, performed stellar work, charged very reasonable price.”
Cited in 4 of the 93 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty handling concerns; single documented case of warranty denial on major repair ($924 pump) within coverage period, with customer reporting 10-day delay and poor follow-up before refusal.
“Wouldn't replace pump within warranty despite grinding noise returning”
Warranty dispute and follow-up failure; 1 review documents refusal to honor 1-year warranty on a $924 pump replacement, with 10 days of runaround before denial.
“Wouldn't replace pump within warranty despite grinding noise returning”
Inconsistent phone communication; 1 review reports being told 'the description doesn't make sense' and hung up on by someone claiming to be too busy to help.
Cited in 1 of the 93 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 93 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The O’Neil plumbing team replaced our recirculation pump for $924. because it was making a grinding noise. Ten months later and well within the one year warranty the grinding noise started again. I contacted O’Neil plumbing and got the runaround for 10 days and Shannon ultimately told me that he wouldn’t replace the pump because in his opinion it is working. I then contacted Emerald plumbing who diagnosed the issue …”
“I was having a plumbing issue and called to explain the issue that I was having. When I spoke to someone on the phone (I’m assuming he was a tech) he said that the description of the issue that I was having didn’t make sense to him and he was too busy to talk, told me to call someone else and hung up the phone on me. I assure you that I will never call this company again for ANY plumbing issues that I have under ANY …”
“The owner, Shannon O'Neill came to my house tonight and is clearly unhinged and potentially dangerous. I had an emergency plumbing situation tonight where my dishwasher was clogged and began leaking, but then the water started pouring into my basement through the walls and ceiling. I called and Shannon showed up within an hour. He took a look, turned off the dishwasher water line, and told me the problem was the …”
Positive
“Shannon has been my plumber for ages now. First time I needed a plumber, I was worried about a leak based on my water bill. He poked around, showed me what to look for, then didn’t charge me anything. Ever since then, he has been my guy. Replaced all my toilets, sinks, new hot water heater. Had a failed element in the middle of snowmagedon, he walked me through the process of how I could isolate it and keep water …”
“I called Mr. O'Neil this morning Dec 28th with a request for a fix on leaking toilet. He was ABSOLUTELY THE BEST CALL I've made this year! Not only did he help guide me in the right direction to fix the problem....he was gracious and thoughtful enough to take call after call walking me thru every step of the way. Wow...just WOW!!!! The luckiest Ive ever made was to the this plumbing service...when others would …”
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The rating picture
Newest review in our sample: Feb 2026.
Should you hire O'Neill Plumbing Services L.L.C.?
Best for
- Emergency and same-day calls
- Emergency and burst pipe repair
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own O'Neill Plumbing Services L.L.C.?
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Find plumbers near you
O'Neill Plumbing Services L.L.C.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: District Heights · Woodbridge · Marbury · Reston