NW Sewer & drain
Plumber · Salem, OR · Open 24 hours per Google listing
Our verdict
Alex responds same-day even late at night, fixes problems other plumbers couldn't, and charges fairly without the upsell pressure.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Salem, OR · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Same-day or same-night emergency response: 3 of 5 reviewers specifically mention Alex arriving the same day/night they called, including one late-night emergency.
2 cited reviews
“His prices are so reasonable! Not cheap, but definitely not expensive.”
“Alex explained everything he did through the whole job.”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Solves problems competitors failed on: 2 reviews mention other plumbers or maintenance teams left issues unfixed; Alex resolved them.
Cited in 2 of the 5 reviews we analyzed.
Transparent communication and customer education: 2 reviews highlight Alex explaining work in detail and inviting customers to observe the process.
2 cited reviews
“His prices are so reasonable! Not cheap, but definitely not expensive.”
“Alex explained everything he did through the whole job.”
Fair pricing without aggressive upselling: Multiple reviewers note Alex doesn't overcharge compared to competitors who quoted inflated service fees.
1 cited review
“His prices are so reasonable! Not cheap, but definitely not expensive.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“Alex was very knowledgeable and fit me into his busy day. He was fast, efficient, and personable. Will absolutely call for future plumbing issues and highly recommend! Thanks again Alex”
“NW sewer and drain is your best option out there. Called a few places and they were all trying to over charge me even just to come out and check out the problem. Alex took his time and didn’t leave until the problem was fixed. This is the type of company you want to support and do long term business with. Not only is he good at his job but he is also a great guy I would highly recommend!. Thanks, Alex I appreciate …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 45 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2024.
Should you hire NW Sewer & drain?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Drain and sewer work
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own NW Sewer & drain?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.