North Point Plumbing and Heating | Plumber, Sewer Repair, Drain Cleaning and Tankless Water Heater Installation Burlington MA
Plumber · Lexington, MA · Open 24 hours per Google listing
Our verdict
Shows up Saturday morning without hesitation and finishes complex jobs in one day, with crews that explain every step—but only 5 reviews means one bad experience could shift the picture.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
All 5 reviewers praise responsiveness and Saturday/emergency availability; one explicitly noted 7:30am Saturday arrival without hesitation
2 cited reviews
“Showed up at 7:30am on a Saturday without hesitation”
“walked me through all their steps and explained systems”
4 of 5 reviews highlight transparent communication and thorough explanations of work and systems
2 cited reviews
“walked me through all their steps and explained systems”
“attention to detail and resolution to get job done right”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
3 of 5 reviews emphasize attention to detail and going beyond initial scope to ensure problems are fully solved
2 cited reviews
“attention to detail and resolution to get job done right”
“walked me through all their steps and explained systems”
Cited in 3 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Pricing described as fair and competitive; one complex drain replacement stayed within budget despite expanded scope
1 cited review
“attention to detail and resolution to get job done right”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Minor: one review notes arrival was later than original time window, though communication was clear and work quality was not affected
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Chris from North Point Plumbing and his team (Yeury and Jesus) did a fantastic job fixing a complex plumbing issue for us. Our upstairs bathroom's straight, 22 ft long, 55-year-old cast iron drainpipe leading to the main drain stack corroded and sagged over time, causing wastewater to backflow multiple times. Chris's estimate for replacement of the old drain line with PVC beat several others and included necessary …”
“Chris and Yeury were extremely professional, knowledgeable, friendly, and helpful. They walked me through all their steps and explained how the systems worked. They understood the sense of urgency and made all efforts to ensure I received exceptional service, especially working with the sales team to order parts overnight They cleaned their area and made sure to triple check all of their work, checking every …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 105 reviews so far. Treat this as a first read.
Newest review in our sample: Jun 2026.
Own North Point Plumbing and Heating | Plumber, Sewer Repair, Drain Cleaning and Tankless Water Heater Installation Burlington MA?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
North Point Plumbing and Heating | Plumber, Sewer Repair, Drain Cleaning and Tankless Water Heater Installation Burlington MAisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Somerville · Andover · Westford · Topsfield